Royal Automotive Center

250 Lakeport Blvd, Lakeport, CA 95453, USA

Address:	250 Lakeport Blvd, Lakeport, CA 95453, USA
Phone:	+1 707-263-5783
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 4

Reviews 7

kelly snook-fehr

Royal Auto put the wrong filter in my Honda Civic, ruining the engine on a road trip home. I got the oil changed the day I drove home to see my family in Albuquerque, NM. On the way back home to Lakeport, one week later, my engine suddenly stopped working. The auto mechanic in Flagstaff, where we were lucky enough to break down... at 4 am, said the wrong filter had caused oil to leak, destroying the engine. What did Pat, owner of Royal Auto do? Deny everything, refuse to pay, and basically put on THE WORST display of customer service I have ever seen. Pat and Royal Automotive refused to pay for anything, no towing, no new engine to replace the one they had ruined. Nothing, until the parts had been inspected by NAPA. I rented a car to come home to Lakeport, and had to go to Pat and threaten a law suit if he did not pay for my engine. I do not have $4,200 just laying around. He stated he would not pay for anything until Napa parts stated that my engine had indeed been destroyed due to a wrong oil filter. A process that would take 6 weeks and bankrupt me with rental car fees. Finally, after much yelling from me and total denial from him he put the engine on his credit card. After a week I drove back down to Flagstaff (12 hours, one weekend) to get my car. The Napa report came back just last week and guess what IT WAS THE WRONG OIL FILTER THAT DISTROYED MY ENGINE. They put my partner and I through hell, I missed three days of work. Did anyone at Royal even apologize? No, Pat said I should check my oil every other tank. Basically insinuating that it was my fault all of this happened. He paid all of the expenses that I incurred 6 weeks later and after more arguing . But in my opinion you should not be operating a business.

Gilbert Mitchell

..UPDATE:9/3/15;..What can I say,went to get a motor mount bolt replace and it barly cost me anything.Also, the tires dept. is awesome too, they can just about get you any size tire or make you want. Great bunch of guys,straightforward and no bull.!not only they do new cars,but Classic too. Strongly recommend them .! ( two thumbs up)

Jen harka

When we moved to Lakeport I was looking for a good mechanic to take my cars to. I went through two other shops before I went to this one and I am glad I found them. They are knowledgeable, nice and know what they are doing.

Midge Midger

Got my alignment done here great work good service. Great employees. They do tires general service and maintenance also.

Denice Challenger

Wonderful. The mechaniics are knowledgeable and great guys and trustworthy. I wouldnt take my vehicles any where else.

Anonymous User

Great Experience! Tires, Service, Four wheel alinement, fixed flats and rotation of tires for free.

Eva Lara

Great work..Strongly recommend