Firestone Complete Auto Care

9201 Central Ave, Montclair, CA 91763, USA

Address:	9201 Central Ave, Montclair, CA 91763, USA
Phone:	+1 909-267-6971
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–6PM

Location

Photos 16

Reviews 23

Thomas Carney

Went in here to get rear brakes changed. At almost 300.00, they took two hours and when finally done, I left with my they had marked it up another 60.00. Upon taking my car home I noticed it felt and sounded funny. I took it back and they had sent me out with an egg shaped rear brake drum. These people dont give a damn about their customers. While waiting I talked to two other customers who had horrible experiences and swore to never come. After two more hours, they refunded 150.00 back to me and sent me on my way. The only thing I can tell you is beware these people are scum and dont give a damn about you.

Pedro Baeza

I took in my f 150 a while back for engine not idling they said it was a sensor needed to replace for 250 dollars I didnt have money so I returned home and my friend just cleaned the intake throttle with 5 dollar cleaner problem fixed. I gave them the benefit of doubt and went back just for simple oil change and mechanic slam my hood down so hard that they broke my front grill he didnt realize that hood cable whats stuck. They are only busy because they have people traffic from freeway and stores and suckers are born everday.Iam so done with these yahoos!

Jennifer McKinley

We had a blowout and needed help at the last minute and no one was willing to help. Then we called here and Milton was more than willing to help by staying open late on a Saturday night to make sure we could continue our trip back to Phoenix safely. That meant so much to us considering we had a long drive ahead of us and young children in the car. Milton and his staff should be recognized for this huge act of kindness! Firestone should be grateful and proud of these employees representing their brand!

Anonymous User

Came in for oil change and tire rotation ,they suggested services that had already been performed by them on the vehicle without looking into its history ,when i picked up the vehicle i noticed the wheel center caps missing went back into store and service advisor " Hugo" sided with tech that it never came in with wheel centers caps and then all of the sudden the service tech. came out with the caps and i told the adviser what are those he is putting on my vehicle! and i walked out .

Sarah Scott

I damaged my front two valve stems in February and had the location in Montclair replace them. Just a couple days ago, both valve stems started leaking again. I took my car back to them, and it took them almost 2 hours to change them, with an appointment. My car was sitting on the lift for an hour with both tires still on before they decided to do anything. When I asked why they might be leaking again I got a very vague answer and the subject was quickly turned.

deanna Grant

My car broke down 1/2 block from Firestone. After several attempts to start my car, I removed my battery and carried it into firestone for a test. They immediately diagnosed my situation and were able to replace my battery, install a new starter and fix my car within an hour. The repairs cost was so reasonable!! I felt like family, and i will definately intentionally stop here from now on for all my car needs!

Johnny Mercado

Had an appointment at 1:00pm and still here for a standard tire rotation and balance. Its 2:30pm. Service is really bad here. I will never purchase another set of tires here. Under staff and bad organization here. Never ever will I recommend this Firestone location. American tires down the street lives up to there word when u make appointment. In and out right away.

Chris Spells

Customer service was great as soon as I walked in the door. They provided me with a free code check from my check engine light. I was schedule for an appointment next day at 8am. Throughout the process they were very clear, and make me confident and taking my car there. Will be doing so again if needed!

Jesus Coronado

I changed all five tires(extra) it turned out they didnt have all five tires, left my extra and been driving without it for two weeks with out it! I was supposed to get a call back and it never happened! I called and they were like im sorry dont know what happened...Will never go there again!

Anonymous User

Not only did i wait an extra hour for a 30 min. job but they charged for a wheel balance parts and labor which they didnt do. I only got home to get even more upset, you figure its a mechanics job to do a inspection of what the "Service" consists of before you say your "Finished".

Christian Da Costa

Check engine light on, part ordered and replaced. Check engine light on again! Not a good look on service integrity. I really dont want to go back! Ugh!

Alex Espinoza

Great service. They take good care of our van pool unit and do all the paperwork right to justify all repairs fast with corporate management.

Anonymous User

I waited for 3 hours, for a freaken oil change, and then they try to charge me for additional jobs that are not required

Denise VanOst

Poor service. Came in to get 1 tire put on and we are still here 2 1/2 hours later? Americas tires is way better!!!!!

Nick Reyes

I was just a walk in and even tho it took a few hours, I got the answers to the problem and got my tiers roiling.

Mr Mike

Did an awesum job and in good time. Im glad they addressed my last yelp review.

Julian Miramontes

Went there waited five and a half hours ac service terrible service