Address: | 800 Trancas St c, Napa, CA 94558, USA |
Phone: | +1 707-252-5600 |
Site: | aaa.com |
Rating: | 4 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed |
DO
dotti clark
a car dropped a computer and a desk on the freeway. i was unable to avoid the debris on the road and hit it. My car tired went flat instantly. i called 911. 911 called AAA for a tow. it took over 30 mins for the two truck to arrive. i was off the freeway on a dark road alone. when the AAA tow truck arrived he told me he could tow me to the nearest gas station and i would have to wait for a truck to two me that was in Burlingame which is over 2 hour from my location. it was 1130 PM. i advised the AAA tow truck driver thats unacceptable. after calling customer service and making a complaint the tow truck driver drove me 18 miles to my home. It was the worst experience ever. I have AAA home insurance, auto, and road side. This experience was not fast and reliable AT ALL. I give AAA less than 1 star and will be changing my insurances.
LI
Lisa Spence
Amazing customer service. Jill Dunaway was fantastic- she saw that I was walking with a cane & she called me over right away to her desk so I could sit while she helped me. I wasnt interested in waiting longer to get a quote for insurance, so she got some basic info & before I left the building, shed already emailed me a quote & gave me a hard copy. When I had to wait in another line, she pulled out a chair for me to sit. All employees that I interacted with were so kind and made my trip as quick and painless as possible.
LI
Lindsey Pogue
The people and process are better than the DMV. Id be happy if all my transactions were there. The staff arent overly friendly, but they are professional and not rude at all, which are points in my book. I was in and out twice in one week with no hiccups.
MA
Matt Kaminske
Not open on Saturday morning in tourist destination. Was looking to get some maps and local advice.
OH
Ohadd Matibag
Nice people. I was greeted within two minutes. AAA saved me almost $100 off my car Insurance.
KE
Ken Graham
Great staff! Donna Lewis was extremely helpful. Highly professional.
KI
Kim Hunt
Takes forever to talk to someone if you go into the office
GW
Gwen Mannor
Got our Disney tickets here. Fast service and friendly.
JU
Julie Hanson
Always great service and no dmv lines!
JA
Jaynena Dntrip
Because Bob Quinn makes it AWESOME!!
SC
Scott Diaz
Short line nice people, its cool
MI
Mike Gongzo
Well staffed, friendly service.
OS
Oscar Barbosa
Great customer service
MA
maria pilar montecillo
Very good service.
SA
Samuel Mota-Martinez
Pleasant staff!
K
K Brown
Nice folks here~
RI
Rich Bruhns
Eye doctor