Totem Travel

12305 120th Ave NE, Kirkland, WA 98034, USA

Address:	12305 120th Ave NE, Kirkland, WA 98034, USA
Phone:	+1 425-821-4100
Site:	totemtravel.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM Closed Closed

Location

Photos 12

Reviews 11

Ron Turley

Totem Travel Team & particularly Patty – We cannot begin to thank you all so very much for an awesome couples vacation celebrating our 50th birthdays at Barcelo Puerto Vallarta. Immediately following Hurricane Odile hitting the area of Cabo San Lucas, MX (our original destination), your staff contacted us providing up to date information on the condition of the airport and local resorts. Within the week, you proactively confirmed that a travel advisory was extended beyond our departure dates and promptly researched an alternative re-route and perfect romantic all-inclusive resort stay in Puerto Vallarta, MX - with an upgrade to top floor ocean-view suites! Barcelo resort, located on Mismaloya beach just south of Puerto Vallarta, was an ideal place to celebrate our 50th providing outstanding food, drinks, and service! Again, thank you all for your outstanding customer service and attention to detail!!

T Jones

I worked with Sandi, whom I have booked travel through many times in the past, to book a Cancun/Playa del Carmen package. My husband and I had a great time. We absolutely loved the Iberostar Quetzal in Playa. Sandi recommended this based on my desired location and activities/resort preferences. This resort was a perfect fit for us. We were on our 10 year anniversary, but I think Quetzal would also be good for a family vacation. The service was great and we enjoyed the resort, including kayaking and catamarans. We found that there was a wide selection of quality food if you avoid the beach/pool restaurants. In Cancun, we stayed at the Marriott. We were disappointed with Cancun, but Sandi had warned me that Cancun was built up, very commercial, and very American, so we were aware going into it. The resort was nice but we would have preferred the extra time in Playa. .

Courtney Harris

We usually book our own travel arrangements but decided to go with a travel agency since this trip was for our honeymoon and we wanted to make everything as simple as possible. I found Totem Travel from their online reviews and sent them an email. Patty emailed us back and she was great to work with. We told her we wanted somewhere in Mexico on the Caribbean side and adults only. She found a few places for us and have us pricing for a week long trip and then some details about the different resorts. We ended up choosing a resort in Playa del Carmen that was right on the beach and had an adults only and family side as well. The trip included airfare, transportation to and from the airport and the stay itself. We are now back from our honeymoon and the resort was great. Patty did a great job working with us and I have already recommended her to family and friends.

Anonymous User

I would not recommend Totem Travel. I booked a trip through them last year, and everything was an inconvenience for them from the get go. You would think they would value your business with the state of the travel industry, but thats not the case. They know a great deal about the destinations and have some good advice on more upscale accomodations, but they wont even touch recommendations for travelers on a budget. Constructive feedback for economy travelers would be helpful and would encourage more business (but what do I know?). I worked with two different people in the office. I cant even tell you how rude one employee was. Another employee was helpful in verifying some details for us, but at the same time booked a part of the trip for us that was not requested. So? Yeah. Go elsewhere if you value customer service.

Anonymous User

We just recently came back from a spectacular trip to the Mayan Riviera where we stayed at the Iberostar resort called the Maya. This was my first trip to a resort of this type and Sandy did a fantastic job educating me prior to the trip. We had a complicated travel itinerary that kept constantly changing even after we reserved the trip. It involved multiple people traveling from different countries. Sandy coordinated the entire trip to perfection. Thanks to Sandy, we spent our time enjoying the trip rather than deliberate over logistics! Job well done Sandy, we will be back to see you again soon!

Connie Erwin

Totem Travel is the way to go! Sometimes there is too much information out there - so I decided to try a travel agent (didnt know they still existed). Totem Travel listened to what I wanted - what I didnt want -and my budget. Sandi emailed me back with five different options and we picked one. Just got back last week after having a fantastic time in Mexico at an all-inclusive resort. The prices were great, the customer service was excellent and it really was nice not having to search website after website for the best deal. Made a phone call and got the best deal!

Peggy Kulpa

Ive planned 2 vacations with Lindas help and both were awesome.The first was to the Caribbean and she helped me choose 2 all inclusive resorts with options for hiking, zip lining and swimming with rays. This year she planned my vacation in Fiji with time on the main island for river rafting and the outer islands for snorkeling, kayaking and the beach. My favorite spot was Matangi where I did a waterfall hike and got 2 amazing massages, but the whole trip was great and all details perfectly planned. Im going to call her again next year for Europe.

Rowdy Stilwell

I guess any place can get bad reviews. I read the bad reviews for Totem and could not disagree with them more. Patty and Linda have helped my wife and I book 2 fantastic vacations (and we have a 3rd booked currently). I have recommended numerous friends and family members to them as well. I live in Texas and was skeptical using a travel agency based in Washington state, but after my first vacation, I knew I would use Totem for all of my tropical travel plans. If you want personalized help planning a tropical get-a-way, give them a call.

Kerry Y

Our family just returned from a lovely week on Kauai, thanks in part to Sandi at Totem Travel. She had previously helped us book our honeymoon to the same island 24 years ago, and still had our info. on file. She answered questions by phone and email, helped us get the best deal on airfare and lodging, and really made it a painless process for us, since were not exactly the digital natives our children are. The four of us had a great time, want to go back again soon, and would use her services and Totem Travel again.

Anonymous User

Very rude!!!! Customer Service is highly lacking at this business. First call and Linda completely lost a chance on a sale. She asked how can I help you I explained I was planning a honeymoon to Bora Bora she then again repeated how can I help you I said I dont understand your question since in my mind I already explained that to her. She appeared very uninterested as nd unenthusiastic. Try to give the small business guy a chance and you get rude service go figure. I guess my $10,000 will go to someone else.

Stephanie Spoerl

On behalf of Michael and I, we wanted send you a HUGE Thank you!!! With the help of all of you, our wedding was a dream come true. We felt extremely welcomed and special. Words cannot explain how grateful we are to everyone. The whole trip from travel arrangements, the suite, the wedding planning and set, hair & make-up to departure was a very smooth & organized process. We could not ask for anything more. Thank you again for assisting us in making our dream wedding a reality. -Stephanie & Michael