Browns Valley Cleaners

3259 Browns Valley Rd, Napa, CA 94558, USA

Address:	3259 Browns Valley Rd, Napa, CA 94558, USA
Phone:	+1 707-255-7332
Rating:	2.8

Location

Photos 3

Reviews 4

Anonymous User

Dont bother! Although their prices are affordable it is not worth your time to deal with their inept service. My girlfriend dropped off six shirts yesterday to be cleaned. We are going on vacation so she asked if they could be ready the next morning since they have "1 hour service" advertised on their window. The guy informed her that 3pm is the normal time but he would have them ready for her at 9am. She told him that 12pm would be fine but he insisted they would be ready at 9am for her. I showed up at 10:30am today and handed over my ticket. I could see my clothes hanging in plastic bags ready to be picked up. The girl returned and told me clothes arent ready until 3pm. I told her I can see my clothes hanging ready for me. She proceeded to go look again while a man (must be the owner or manager) came out and aggressively told me that clothes arent ready until 3pm. I explained that whoever was there yesterday said that mine would be ready at 9am. He again repeated that they wouldnt be ready until 3pm and asked me "Did I say 9am? Did I?". I told him I wasnt the one who dropped off my clothes and went and pointed to my clothes that were ready to go. He looked at different clothes, and told me mine arent ready. At this point I grabbed my clothes from the rack, showed them to him, and asked him why he was being such a jerk. He told me not to come back which I definitely will not be doing. Why would you want to be a jerk to a customer? Its not like the clothes werent ready, they just couldnt figure out how to hand them to me. Good riddance!

Anonymous User

Not going back! They have low prices, but consistently mess up orders. If you take your stuff, be sure to check for spots that have been left. My sister and I both took our wedding dresses there, only to have major complications (they actually lost my sisters dress, but eventually found out theyd given it to the wrong person...thankfully she got it back). I definitely wont be going back.

Anonymous User

Good people, great prices!

Anonymous User

never had a problem.