Jeep Chrysler Dodge RAM FIAT Of Ontario

1202 Auto Center Dr, Ontario, CA 91761, USA

Address:	1202 Auto Center Dr, Ontario, CA 91761, USA
Phone:	+1 909-906-7097
Site:	jcofontario.com
Rating:	3.5
Working:	7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM 8AM–9PM 10AM–8PM

Location

Photos 100

Reviews 4

Beau Heller

Jeep, Chrysler Dodge of Ontario I will never purchase anything, parts or cars from Jeep Chrysler Dodge of Ontario. There has been MANY reasons and today was the back breaker. I was treated like dirt from your service manager. 1. In 2006- My Dodge Durango I took in two weeks before Vacation and your service manager promise 3 days. After the 17th day and allot of phone calls I got the Durango back the night before a family vacation . A rebuilt transfer case. 10 hours later my family went on vacation and two hours after we were on the grapevine with a front drive shaft issue waiting on a tow truck. We had to tow it to Haddad Dodge in Bakersfield. We had plans and couldnt wait so I bought a new 2500 mega cab diesel. So that “so called” fix by Ontario Dodge cost me $35.000 (New Truck) + $695 (Haddad Dodge fixed drive shaft) Plus what I paid Ontario Dodge to fix it in the first place ($$$$$$) 2. Every time I take one of my 3 Chryslers to your shop I have issues and most of the time I get put to the back of the line or even forgotten. I left keys in the drop off box for an oil change at 5am and at 5pm I went to pick it up and they never checked the drop box. When asked about my truck, the answer was what truck. I said the one I drop off at 5am for an oil change. Their answer was, we forgot to check the drop off box, sorry. 3. After the 2rd time taking my truck to you to get my AC fixed, it always took longer (by days) then I was told and I had to take it back cause your Tech didnt put the Bezel on correctly and the knob to the sterio was blocked. 4. Last night I called and asked about an oil change and the answer was "Ya bring it in the morning and well have you out in an hour.” I got there at 7am and Victor is telling me it has to stay all day for an oil change and fuel filter change. 7am to 5pm for an oil change! 5. I have had a broken seat bracket for 2 years. The last few times I came in, I asked to have it fixed and it never gets looked at. You can see the issue how and why it broke from standing outside, but I was told it has to see a tech. I said you can see why and how it broke from right here. I asked if they can order it so I dont have to wait and you could have it ready and he said no. I need my car for work and cannot afford to leave it at a shop that clearly has no clue what they are doing.

Daniel Swithenbank

I purchased a vehicle from Ontario Fiat who works directly with Jeep Ontario regarding the purchase and initially the experience was great, but I got the old "bait and switch" played on me. The salesman told me the 7 year/7,000 mile pre-owned warranty was MANDATORY with the vehicle purchase, and that ALL Dodge/Jeep/Chrysler used vehicles are sold that way. I somehow believed this and went with it. It was about an extra $1,000 tacked on to the price. Sometime during the number crunching process when the deal was being worked out the salesman came up to me and said, "I want to do something for you because I feel bad that this is taking so long. Im going to give you a free surface protection service called Perm***ate, and Im just gonna go ahead and put that down in the contract in place of the warranty, but youre still getting the warranty. So, Im giving you a $1,000 service for free." I later discovered that I really bought into the Perm***ate as an option, and the vehicle warranty (called CPOV) actually comes with all certified pre-owned vehicles at no charge. I got duped. Even when I signed the contract I asked the finance manager why the CPOV wasnt shown as a purchase and it was decided to indicate the Perm***ate as a purchase and I was told, "Oh, dont worry about that." Hmmm. Id say its my fault for not inquiring about it but even til the end I did. Like I said, however, I just didnt find out until all was said and done. Beware of this bait and switch! However, Jeep Ontarios service department and all their staff were outstanding. Carl was great and handled all my concerns when I brought my vehicle in. I was set up quickly with a replacement rental and I was on my way in no time. I had all front CV boots and drive shafts (4x4) replaced under recall in 2 days! 2 days! I called other Jeep dealerships who wouldnt even squeeze me in for weeks! So, I have to give credit where it is due; outstanding job for the service department... A++!

Frank Gonzales

Dodge and Jeep Chrysler of Ontario has turned into that neighbor or EX that you really liked, or loved and now cant stand to be around. The trouble is...you live across the street from them and have to see them...EVERY. SINGLE. DAY. We just bought a 2015 Dodge Ram 1500 5.7L Hemi. What started off as a wonderful car buying experience has been totally erased by the poor service from both Chrysler corporate and Ontario Jeep & Dodge. With 2570 miles on the truck my wife was driving on the 210 freeway and suddenly lost power. The truck dropped speed from 70mph to 40mph, in the fast lane! Luckily she was able to get off of the freeway and to a safe place without causing an accident. We dropped the truck off for service and after a wait of 4 days, we find out that it has a bent rocket arm, bent valve and needed a cylinder replaced! Add this to the other issues we are having. First with the steering column. It rattles and shakes on uneven surfaces, like an old asphalt parking lot or entering a driveway •_•. Though, I believe I may just have to get used to it since the service department cant duplicate the issue. Second, my paint does not match on the hood! I was informed by Chrysler that my NEW TRUCK needs to go to the body shop for new paint. I opened a case with Chrysler corporate and they have been ZERO help. Talking to them is like talking to a parrot. They just repeat what you are saying...with no real answer or resolution. So, that was all the bad news... I thought I was in love with Dodge...and now we cant stand each other. The good news? They have a Kuerig coffee maker in the dealership, so theres that. I guess Ill be drinking ALOT of coffee. Only 59 more payments to go, and Ill own one crappy truck. #dodge #ramtrucks #dontbuydodge Jeepchryslerdodgeofontario

Chris Rankin

Best car buying experience ever!! I went to another Jeep dealership near my house the day prior and it quickly reminded me why I typically hate buying a car. The next day I emailed JCD of Ontario and Freddie A. emailed me right back and quickly called soon thereafter. We worked out a deal over the phone on the exact same car that the previous dealership said they had in stock, only to find out they didnt when I arrived :(!!! The payment was less and they gave me more for my trade. I wanted to surprise my wife with the car for Xmas and had no way of doing it now because the excuse/reason I had of taking her car the previous day was wasted when the other dealership messed it all up. My wife would easily catch on to what I was doing if I tried to take her car again! But, no fear.... Freddie was there to save the day! Not only did he have me in and out of the dealership in 58 minutes (world record for car dealership paperwork),but he also offered to drive 25 miles to my house at 8pm and have the car in my driveway with a huge bow on the hood and then drove my trade-in back to the dealership in Ontario and didnt arrive back until after 9pm!!! Santa aint got nothin on my man Freddie!!! In less than 24 hours I went from confirmation as to why car dealerships and salesman have the reputation they do, to believing that not all people fall into the stereotype that precedes them. Freddie was more than great and he followed up with a call a couple of days later as did the dealership - and not a recorded call either... a real, live person! I highly recommend JCD of Ontario and I would assume the great management team there hires only the best sales team, but if you want to know for sure what youre getting.... ask for Freddie A. and youll be in the best hands - 100%.