AAMCO Transmissions & Total Car Care

Reviews 3

DA

Dannie Angie

If I could give this place zero stars I would!!!!! I brought my vehicle in for an issue with a transfer case that was identified previously by a Mazda dealership. I advised the owner Joe exactly what Mazda had written up regarding the issue they found and why they were recommending a new transmission. Joe said that dealerships often misdiagnosed the issue and that he would run a full diagnostic to identify the issue. I told Joe to look at the splines as the dealership advised the splines were damaged. After Joes technication did the initial inspection Joe called to advise me that transmission was perfectly fine and only the transfer case needed to be replaced. I asked Joe was he sure the splines werent damaged as the dealership stated and he said no! I then gave him permission to proceed with the repairs. After taking off the old transfer case Joe then called me to tell me he could now see what the dealership was talking about and the splines were striped and needed to be rebuild or a new transmission would be needed. He stated he can rebuild the transmission which would be cheaper than buying and new transmission but just needed to confirm that he could get the parts. I opted to try to buy the parts myself because Joe told me if he buys the parts he will upcharge it 100% for profit. So if he buys the part for $600 they will resell the part to you for $1200 which is the highest up charge Ive ever heard of. After determining he couldnt get the parts and the replacement transmission was on back order until the end of march we confirmed that he couldnt repair my vehicle. When it was time to pick my vehicle up he stated they would be charging me for labor on removing the old transfer case and discovering the splines were bad. I advised Joe that he didnt discover that but yet I told him that when I came in and showed him the write up directly from the dealership . I asked why would he charge me for something that I just had done at the dealership for free. I knew the. Problem coming in I just wanted a second option which he originally said he can give free of charge. But once he realized he couldnt do any repairs for me he wanted to still make money off me so decided he will charge me to remove a part to discover a problem I already informed him of. Joe insisted that I never mentioned the splines being damaged but yet he was the one who informed me of the damage. I reminded Joe that I came into his repair shop with the service write up from the dealership identifying the problem and asking him for a second opinion. Joe shouldve communicated that information to me when I brought my vehicle in for repair that he would still charge labor if he couldnt fix the vehicle instead of saying that it would be free of charge. In the repair shop there is a sign that says that recording is in progress voice and video, I asked Joe if he could play the recording as I was that sure I told him what the dealership said. Conveniently enough he told me the cameras werent working and he didnt take the signs down. How ironic right? When I picked my vehicle I let the owners know that they would be hearing from my attorney regarding this matter! This repair shop is dishonest and tries to get over on any person that is unaware of their rights as a consumer. Please beware and do not go to this repair shop! If you are looking for an honest repair shop in this area go to Marc at A auto care in rancho Cordova!

JO

John Myanmar

I rarely write reviews and I had to make an exception for the fine people - Burt and Lisa at the AAMCO on Coloma Road in Rancho Cordova. Please note all AAMCOS are independently owned and operated and the owners are the ones that make it what it is. This one is amazing. I was traveling across California in a 10 year old RV that I had purchased. Running great but in the hills a day ago I heard a loud noise when I would be going up hills I would hear something like a fan running and I was afraid it was my transmission. After reading reviews online that were good, but with some hesitation because of my experience with other national franchise chains pushing up-sells to more expensive products (some Midas etc) I called and made an appointment with Burt. He was friendly and wanted details to begin to understand the problem. I arrived the next morning at my early appointment and met Lisa and she was completely on point and experienced. Friendly, efficient and knowledgeable. I asked also to check my shocks and check my fan-belt for cracks. I was prepared to completely replace the transmission. I was in the office and some guy who I thought was a customer walks in sits down in the waiting room chatting says hi and hears me talking and says it just sounds like the thermal fan kicking in. It was Burt the owner. He was Friendly, relaxed and thinking of his customer. I was told it would take about 3 hours to check all items and Lisa gave me directions to a nice walking path to the river and shops where my wife and I could relax and wait. I get a call in 1-1/2 hours that nothing is wrong with my transmission, it is just the thermal fan kicking and my shocks are fine and they just recommend changing my fan belt because its showing signs of being cracked. I was very happy of course, but very impressed that they did not try to up-sell anything and had my functioning vehicle in mind and my wallet. The entire experience was just great. They have a five bay shop and a fully loaded for a reason. I want to thank both Burt and Lisa for making my visit a great experience and really knowing their business and caring about the customers. I would drive 2 hours to go to this shop if I lived in California to service my vehicle. With any vehicle there can be problems that you cant predict and repairs could be more, but I am confident Burt and Lisa would have my best interest in mind. Thank you.

SE

Sean Connors

If you’re looking for some of that old time customer care, service and professionalism you will most certainly find it here. There was a time when I not only preferred to do my own vehicle maintenance and upkeep but I truly enjoyed it; however, now days I have different priorities. But, finding someone that I can truly trust to “take over” was very important to me. When I found the AAMCO shop at 11195 Coloma Rd. in Rancho Cordova I knew almost immediately that this was the shop that I could trust to “take over” the maintenance and upkeep of my vehicle. The first thing you will greatly appreciate is the truly first class customer service you will receive at the front desk. Weather it is Lisa or Bert; I assure you a very positive experience. Not only are these two wonderful people extremely knowledgeable and professional they are people oriented – they know how to treat you – friendly and with respect. Now, I have just mentioned the “front line team” at this shop. The rest of the team that backs them up is without question just as knowledgeable and professional. These men truly care about taking care of their customer – they take a personal interest and pride in delivering the very best back to you. I have had a variety of work performed by these professionals and in the beginning, because I had been taking care of my vehicle, I would inspect the work performed. Although I tend to be a bit meticulous, I was NEVER disappointed with the maintenance performed – always very satisfied. This team will always return your vehicle repaired to top standards and clean. Bottom line – you will be more than just pleased with their care, service and professionalism.

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