Neighborhood Garage Inc

2301 Vehicle Dr, Rancho Cordova, CA 95670, USA

Address:	2301 Vehicle Dr, Rancho Cordova, CA 95670, USA
Phone:	+1 916-635-0610
Rating:	4.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 9

Reviews 6

Cierra Parker

I definitely will not be returning. I waisted two days here. The first day I dropped my car off to have the alternator replaced. A few hours later I received a phone call saying the one that I brought in was defective and that I needed a new one. I was also told they would run more test and then call me back. Hours go by and i hear nothing so i decide to call them. After being told that the one I had originally brought in had only been tested but not actually put into my vehicle I went to pick it up so that I could return and get my money back. Then I was told by auto zone that I could only be offered a replacement because it had already been placed in my car. So I get a replacement and even had the old one tested only to find out there was nothing wrong it. Take it back to neighborhood garage and they tell me that they will have to keep my car overnight because they dont have time for it now. The next morning comes and I still havent heard anything so I give them a call. I find out that my car has been ready and they just never called to tell me to pick it up. Finally I go to pick up the car and find out that I have been charged and extra $20 because they took my alternater out multiple times, which I was never made aware of. I ask to speak to a manager and the lady behind the desk begins to argue with me that I knew about the charge and its not their fault. Finally after 20 min Jessie comes in also begins to argue with me yelling and throwing his up. They take the charge off and I leave. Throughout this whole experience both women behind the desk were very rude and I was never once offered any updates on my vehicle or even told to come pick it up. They have the worst customer service and are just overall unprofessional.

Luis O

Hands down this is the best automotive shop I have been too since living in Sacramento. Jessie the owner is honest and reliable. He doesnt give you the run around and lets you know exactly what is needed to fix your car. I brought in my 2005 Toyota Tundra for a timing belt and the cost was perfect. It was very affordable and he doesnt use cheap parts. Prior to beginning the work he showed me the parts he was using and I didnt even have to ask, which was really cool. He knows cars and I felt at ease knowing my truck was being taken care of. If I had one complaint it would have been my initial first call. Unfortunately when I was asking for an estimate the secretary didnt do a good job. She was not able to give a exact quote at and it all most felt it was more of a bother that she had to get that information. Which I found odd because you need that. I called back a second time and pressed for an exact quote which the secretary was able to do. It just felt like I had to pull teeth to get it. But other than that Jessie made up for any bad phone service I initially received. I recommend this place highly for good, honest, reliable service.

Catherine B

The prices are definitely better than a dealership BUT I dont know if the guy working on my car was trying to cheat me out of my money or just plain incompetent. My AC wasnt working so I made an appointment to get freon put in my car, it didnt work and he said I needed a new compressor. He did not say I had a freon leak; this costed $85. So then I got a new compressor which was $550 and I thought it wasnt as cold as it should be for a new compressor so I went back the same day and he checked everything and said it was fine. Then a week and a half later my air is warm and not cold at all so I went back and he said I have a leak in my freon hose and he knows this because when he put the freon in he put a dye in with it and he said this would cost $200 to get a new hose. I find it very incompetent that after all the times Ive been there in the past 2 weeks that he couldnt find out if my freon was leaking or not. Im not made out of money and Ive already invested $635 and still have no AC, this is crazy! Im very displeased and will not be returning here for any work on my car.

Kyle Marx

I have been referred to the Neighborhood Garage by happy customers for the last 7 years and finally went in after my cars warranty expired. I needed a complete brake job, and they told me when I went in that I could wait another 20,000 miles because the brakes looked good, but it had been 50,000 miles since the last fix and the wheels shimmied when I braked at 50+ mph so I told them to go ahead. They said they could do it all, both axles, new rotors, pads and brake fluid. Compared to the price from Toyota they saved me over $320! The car drives like new again. In and out in 3 hours. WOW! Lee is a master mechanic and a pleasure to deal with as was the owner and receptionist. The lobby was filled with people and they all told me similar stories about how pleased they were. This was a month ago and I have dropped by twice since then with little nit noid issues that he fixed on the spot for $5. This is unheard of service. I am a very happy customer.

Anonymous User

I have taken my car to Jesse at Neighborhood Garage for over 5 years and I would not take my car anywhere else. He is honest, extremely knowledgable, and very reasonable and affordable. Being a women some shops may take advantage of the fact that I know nothing about cars, but Jesse always explains the work he needs to do and why. He never tries to upsale or put anything into my car that is not needed. He is walked me in his garage many times to show me the work and why the car is acting the way it is. He is very busy, but always manages to fit in an oil change or an apt within the week that I call. My sister also takes her car to Jesse and still comes to Sac for him to work on her car and she lives in San Francisco!! I recommend him to everyone! I have price compared with Jesse and never fail, he always has the lowest, most reasonable prices. If you own a honda or acura Jesse specializes in these, but I would recommend him for any vehicle!!

Raj Kapoor

Unsure of how he earns with the honesty and fairness. I guess we are all used to the high priced cheats out there. Jesse and his team are plain awesome! Folsom Lake Honda, made sure to loosen by break pads and tried to force me into changing the pads pre-maturely. It started making one of those screeching noises when I would put the breaks on. I took the car to Jesse (One of my colleagues recommendation from earlier), he tightened up the breaks and asked me to come in about 3 or 4 months as the breaks had some wear left. What honesty. My hats are off to him. Today after 5 months, my wife complained about the breaks, and I guess it is time to really replace the breaks. I am off to Jesse this afternoon for brake replacement. Other businesses must learn from Jesse...