FedEx Office Print & Ship Center

490 El Camino Real, Redwood City, CA 94062, USA

Address:	490 El Camino Real, Redwood City, CA 94062, USA
Phone:	+1 650-364-0424
Site:	local.fedex.com
Rating:	3.2
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 47

Reviews 24

Qian Li

If I dont give one star, I cant post. Last Friday I went to this Fedex to send a package. An asian male employee, about 58", came to serve me and told me that I was using a usps return label, which couldnt be used there. Then I wanted to say that the description on the return label specifies that I can send it at any post office, and wanted to ask if Fedex has cooperation with usps. I wanted to, but not able to, since the terrible things happened: the employee kept saying the same 4 or 5 sentences REPEATEDLY and didnt even give me a chance to say anything. At last I tried hard to speak out my sentences and let him try to scan the label. It turned out they really couldnt do it. But I still think its terrible to treat a customer like that. The right way is to listen to the customer and give the proper explanations on any questions and confusions.

Anonymous User

Poor customer service. Shipping people are real focused on their rules rather than customer service. We carefully packed a bike into a standard bike box from the bike shop, and noticed it had been shipped Fedex Freight to the bike store. So we took it to Fedex to ship and they quoted $60 more than their website. Turns out the counter guy insisted the 52" length of our (standard bike box) was 52-1/2", which put it 1/2" over the standard size, and would cost $150 because of the 1/2". OK, they want to make money, but isnt $90 enough to ground ship a bike box with a bike in it? He didnt want to be helpful, or even considerate. We took the box home, cut 1" off the box height and resealed it. Then we went to UPS. From now on its UPS for us, Fedex seemed to be staffed by jerks.

La La

TERRIBLE!!!! Until I saw the other awful reviews I had assumed what happened to me was racially motivated. Especially since this is the second time it happened. I was in line waiting until female employee finished with customer but when customer walked away so did she. I said , hello , excuse me, hello will you help me? She completely ignored me!! Another woman came from the back area and helped me. When I got to my car I saw the woman who had ignored me smiling and helping a white male customer. I was parked at the window so I got out my car and stood there to make she she saw me. That way when I contact the corporate office (doubt they care lol) and post my review it wouldnt be a surprise. Unbelievable! I

Kenny Wong-Many

SLOW SERVICE....OMG.... I enjoy using fedex for all my business and personal use. Unfortunately at this location, few people whom are not trained or just lack of people/customer skills. It starts from the top. When you see there is a line of people need to get service. And sadly to say that few of them are not trained properly. I have 45min to get a ox shipped at a higher price compare to us postal. They will lose more clients because of the wait of time. I give A + to Skye. Fahima. They are doing their best. But we just to computer and no other help. I will give them LESS THAN ONE STAR. I like to share my feedback with the training manager or area manager.

Kt Foust

I would give minus zero if I could! Attitude of staff is go eff yourself. Waited 5 minutes to be noticed, was only customer at counter. Asked for bathroom as I waited , was told it was in use. Waited 15 minutes until employee young man waddled out of Womens and refused to acknowledge my urgent request to be let in. Another person had to go get a customer key and let me in. Was so irritated at lack of courtesy that I will take my business elsewhere, now and in the future. Incompetent. Unprofessional. Attitude.

Tucker Taylor

Stopped during a time when it wasnt busy. 4 reps for 5 customers. Was ignored while 3 reps were chiming in with suggestions to help one customer. When Nadia finally decided she would have to be the one to help me, I got a less than pleasant greeting. I asked for a passport photo and she responded with "Ughhh. Cant do that. Cameras broken." End of discussion. Not even a "Sorry". It was as if I had inconvenienced her. I wont be back.

Tesoros Enterrados

Terrible servicio, jamas vuelvo a ir a esta tienda de personas que trabajan como si los obligar a fuerzas, una empatia total con los clientes y carecen de informacion para envios internacionales

Wanda Horton

I had a huge project to take care of. The manager was very nice and accommodating but when my copies started to spill out of the copier while the manager was busy taking care of my order and he didnt notice, someone from the back of the office told this guy Michael about it and he just completely ignored the problem. Everyone else seemed very nice and professional.

Katerin Lopez

One of the most unpleasant places with very loose staff to me they stole a cell phone that I sent there and the excuse was that they did not have the file of the shipment since October 2016 do not take the package and I have to pay 600 dollars ... because of The bad help from this place

Anonymous User

I waited only about 5 minutes for the notary to come back from a break she had just left for. She was very friendly and speedy about the entire process. I got the two seals and all the signatures taken in ten minutes. I was quite pleased. $10, no tax applied per seal FYI

Alejandro Molina

Delo peor me echaron apeerder un documento la extupida de la manager ella me iso el mal trabajo

Edwin Hernandez

What a great way to waste 15 minutes of my life. Four managenent employees doing nothing, didnt care, people waiting, we were painted, and only one incompetent attending customers. Great customer service , right?

Anonymous User

A great customer service very nice and quick, and willing to help,, it was my first time in the store and i will definitly come back for more business,,

Neena Goswamy

They were so accommodating for what I needed - theyre a great place to outsource any printing and advertising needs that you need fast!

Anonymous User

Dont believe Google Maps. This is a Taco Bell, not a Fed Ex Kinkos. Also, Taco Bell is terrible, so...1 star!

Joseph Wang

I go here to pick up packages occasionally. Usually nice and efficient service.

Florent Gillieron

The staff is really slow and it was the chaos in the store !!!

Nina Moore

Unpleasant. Lock their bathroom so clients dont use !!

Chad Okada

Get your fedex packages shipped and your kinkos done.