Address: | 6411 Industrial Ave, Riverside, CA 92504, USA |
Phone: | +1 951-637-1365 |
Rating: | 4.5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–6PM 8AM–5PM 9AM–12PM Closed |
JO
Joseph Pavel
Im typing this review the way that my experiance at this shop unfolded. I went to this body shop based off of reviews on here and other sites. Issac, Lucy, and Katie come across as wonderful people and they were/are pleasant to deal with. However, i cannot refer anyone to this shop based off of my experience here. I personally would not come back to get any of our vehicles repaired here unless its warranty work for the one that was fixed here. When i initially picked up my vehicle (insurance job) after it was repaired, paint job was poor (specific areas were not painted, or painted properly), there was overspray on parts that normally do not have paint on them (trim pieces), parts were not reinstalled that were originally removed to repair the damage, vehicle was dirty, bondo-work could be seen through clear coat (you could tell which direction the bondo filler was sanded due to someone being to lazy to use a fine grit sandpaper to complete the job), license plate tag was removed/scrapped-off (this is ridiculous on so many levels), parts that should of been replaced were not replaced..in my opinion the vehicle was not completed in a timely manner and seemed to have been rushed at the end to be completed. I returned the vehicle to have the items above and more, repaired/addressed. I understand some of the parts acquisition was out of the control of the shop, but i have the impression that the parts-searching could of been accomplished a little more "stream-lined" (utilize more sources such as other dealerships, research vehicle forums, research various online sites that sell parts, do better research locally within wrecking yards). I the customer shouldnt have to do research on my own (out of my own frustration) and point you in the direction of where to acquire any part (i only did this to get my car finished). When i picked up the vehicle the second time, all the items were addressed that i requested to be addressed, the vehicle was cleaned properly this time...there are some issues im not happy with regarding quality and finish on the paint in certain areas...but i can live with it. Overall, Issac, Lucy, and Katie were pleasant to deal with. However, communication was poor based off of being told a few times that i would get a call back and it not happening, or not happening in a timely manner. Or being told that i would get a call back by one individual and actually getting a call back at another time by another individual. This i find to be un-professional. I feel in the end that this shop can turn out awesome work....ive seen some of the vehicles in the shop and know that they can do better then what occured with my vehicle. It frustrates me why my car received sub-par treatment/work done to it and came across as a rush job at the end (paint/body work wise).... maybe its the painter that was replaced shortyly after my vehicle was painted, who did a horrible job in my opinion, or maybe its to much work and not enough manpower or quality manpower, or maybe the lack of quality control led to my situation. Either way, i would never let a car leave my shop (if i were the owner) in the condition that i received mine initially and with the crappy work that was accomplished on it. I regret going here and not taking it elsewhere...i hate saying this because i was excited when i first dropped it off, and the owners are nice people. But this in the end turned out to be a nightmare. Sorry about the long post, but this is a honest un-biased review which may shed light on someone else that who will be in my position of shopping around for a dependable shop to fix their vehicle.
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Anonymous User
I am so glad I found this shop. My car was in a collision and the damage was appraised at $4,000. IE did a beautiful job of repairing my car, made it look like new, and even included a complimentary interior detailing, and they charged me $1,000 LESS than the original appraisal! But my favorite aspect of IE is the exceptional customer service. The business is owned and operated by Isaac and Lucy, who are the most genuinely friendly, caring, and honest people you would ever want to meet. They communicated with me about every stage of my cars repair, and were always accessible and transparent with me in answering my questions. When my car was finished and it was time to pick it up at the shop, I didnt have a ride to get there. Lucy came to pick me up without me even having to ask. They were voted BEST in the inland empire, and it is well-deserved. I just cannot say enough good things about my experience at IE Auto Body. Thank you Isaac and Lucy. Also, about the fake reviews: Lucy explained to me that they hired a company to help put IE at the top of the Google Search results so that their business could be found more easily. That company automatically writes in fake reviews as a part of their service, without even telling the business that they are doing it. Isaac and Lucy didnt ask for the fake reviews, so it doesnt mean anything. Go to the shop and see for yourself, their business is built on integrity.
JE
JENNY GRIFFIN
Inland Empire and Autobody came highly recommended by my trusted mechanic. Ive used them twice now for damage sustained to my sons car while parked at the university they attend. The 2005 CRV looked amazing at pick up. The new paint matched the old paint exactly, and the bumper fit perfectly. Isaac (the owner) explained in detail what was done to the car, and was available to answer questions. They went above and beyond by washing the interior and exterior of the car, shining the headlights, and removing hard water stains. Not only was the work done excellently, but the customer service was excellent as well. Both Yuni and Lucy were positive, enthusiastic, and precise when it came to discussing the progress with the repairs. From beginning to end, I felt I was in good hands and that I was not being taken advantage of. When I left, I told them I hoped I would never see them again because I never want any more damage to our cars. :) However, I did say I would highly recommend them to anyone looking for an honest, excellent repair shop.
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Anonymous User
"Simply outstanding and a pleasure to work with " - I was rear ended on the 91- Freeway last year . The car was damaged so bad it could have been considered a total loss. I searched around getting quotes as high as $6,000.00 + , which was discouraging to say the least. I did a little research of nearby reputable body shops on the internet and came across "Inland Empire Auto Body & Paint" . I went in and instantly was greeted by their amazing receptionist Karlina . She makes sure you know whats going on with your vehicle so you are never out of the loop. Also the owners Issac and Lucy gave me an outstanding deal and did it right the first time . The car came out polished and looking BETTER than it did when it went it . I highly recommend them because unlike most other Body shops out there , they actually appreciate their customers . Give them call and I promise you will NOT be disappointed . I ended up paying a fraction of the LOWEST quote I had gotten , which was surprisingly a dealership. -Andrew