San Carlos Lock And Key

922 Terminal Way, San Carlos, CA 94070, USA

Address:	922 Terminal Way, San Carlos, CA 94070, USA
Phone:	+1 650-489-4463
Site:	sancarloslockandkey.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 55

Reviews 25

Gilberto Rivera

Called to have locks replaced on a new home. Was given a rough estimate of "starting at $40 and up" and told there would be a $15 charge for the visit and final estimate. The $15 was credited to the final cost. Locksmith was dispatched a few minutes after my initial call. Moses arrived within the 35 minute window, and called ahead as requested. I was given the option of replacing the locks or re-keying. Moses suggested re-keying as the locks were old and would be expensive to replace to maintain the same look. Its a good idea to know how much youre willing to spend ahead of time. After agreeing on a price for the job, he got straight to work. He said the older locks were like a puzzle to take apart and put back together, but that didnt seem to slow him down. Deadbolt and handle were re-keyed and lubricated in a bit under an hour and I was given 2 new keys. Everything went smoothly.

Eric P

I called after locking myself out of my house and was quoted for the job, and told theyd be here in 25 minutes. Im still sitting outside my house 2 hours later because no one has shown up. I called the first time after an hour to get a new ETA and was told the tech was just trying to find parking - its the middle of the day and Im sitting on the curb. Theres parking everywhere. I called again 20 minutes later and was told "Hes right around the corner." I called a 3rd time at the 1 hour 45 minute mark and was told that he had the tech on the other line and that hed find out what was going on. He then hung up on me and sent me to voicemail twice when I tried to call back. So, Im still sitting outside my house 2 hours after my initial call. Thanks for nothing.

Alexandra Miller

The locksmith who attended was lovely but the owner who was on the phone was simply awful. I wanted a written breakdown of costs so I could understand how the prices increase from the quotes on the website. He shouted over me repeatedly when I tried to ask questions or explain myself. He would not give me an explanation besides shouting. Every time I asked for the price he pretended the phone was cutting out and he could not hear me rather than answering. Please choose a more transparent and polite company to conduct business with.

Razvan Bangu

One of the sketchiest places Ive been to. I locked myself outside my room and wanted to get an estimate for how much it would cost to get me back inside my room. The person at the counter avoided my question for about 10 minutes and instead dispatched his boss to show up at my house. At the end of those 10 minutes I told him to tell his boss to not show up. They would not mention any sort of price for the service, so Im sure they would have made up a ridiculous price on the spot after showing up to my house.

Gunjan Punjabi

I was stuck outside my room as my room was locked and we called San carlos Lock and Key, they were very courteous and arrived promptly. Apart from the quickness of how soon they arrived and solved my problem, they were very profressional and also explained to us what not to do in future to avoid same problem, Ben and Moses were both nice and helpfull... i will def reccommend them to all my family and friends

Jenn Navarrete

I was in desperate need of a trustworthy locksmith not to take advantage of my situation. I locked my keys in my car and was stranded at Ross. I called around and Ben was friendly courteous and most importantly quoted me a reasonable price. Very thankful to have come across San Carlos lock and key to come to my rescue!

Firas Aridi

My friend broke my key once right before work, I called these guys up for an emergency situtation. Not only was their response time unbelievably fast, the service was great, the gentleman helping me was extremely friendly and knowledgeable, the price was lower than what he had originally quoted me! Ive found my key guys

inon debuton

I was serviced because I was locked out of my car this company was so professional and polite, and went above and beyond what I expected. I would recommend him to anyone without any hesitations. Very honest and great prices will always be my go to locksmith in my area!!

huy nguyen

Great experience. came to the shop to program, cut and transponder my new keys I just got for my car. Helped me do everything from beginning to end. all around good people and good deals here at san carlos lock and key. Highly recommend the services offered here.

Haggai Dziesietnik

Came here to have a few locks re keyed. The owner is extremely helpful and knowledgeable. I highly recommend his services. He is open 24/7 and is very easy to get a hold of. I will definitely come here for all my future lock/security needs.

Wilma Sekely

Uri came out in 20 minutes and solved our problem. He was fast, professional and extremely polite. Were talking good old fashioned manners and great customer service. Thats hard to find these days. Thank you so much.

Milind Shyani

I would highly recommend San Carlos during emergency. Locked out from my bathroom. I got Bens number from Google home service. He arrived promptly. Fair price, and quality service. Opened the lock within 5 minutes.

Br Hd

I called the shop to explain the problem with my car ignition and half way through my explanation the guy hung up on me. Extremely rude customer service, will not receive my business in the future.

Jared Piredda

Rude and obnoxious. When youre in a vulnerable position they take advantage. If you quote it on your website you should honour it or explain why its increased. Not shout at someone down the phone.

Alan Shieh

Needed some key cores redone on a Saturday. Took care of me on quick notice pretty late in the day, for a good price. Really nice to have a local shop open on the weekends.

Jorden Bon

san Carlso lock and key company does a fantwastic job! Great customer service, very reasonable pricing, and great execution of work would Highly Recommend to everybody!

Adam Aisha

Very bad customer service they hung up on my face I tried to call multiple times and they keep hanging up every time I call dont go to this place bad customer service

Mina Wong

Great service - the keys for our front door lock were sticky, I brought in the cylinder from the Baldwin lock, he was quick, courteous, and the lock woks great now!

Hilario Cisneros

Buen servicio y muy amable A tiempo lo recomiendo a ben good

Eric Peacock

Ben came right at 1pm as promised. He fixed our front door lock in about 15 minutes, was super friendly and professional. I would call him again in a minute.

George Almada

Eric and Ben were very helpful. I needed a copy of a key, it was done in 1 minute and worked out perfectly. I recommend this business to anyone.

Mason Swofford

Went to get a key duplicated and they said they could, but the blank they used was completely wrong. It didnt even fit in the lock.

Rhenna Mendez

Great Service! Went out of their way on a non business day to help us repair our lock.. Very kind highly recommended.

Nick Gardner

Three locks changed after moving into a new home. Fast and professional. Reasonably priced too. Great service!

Adam Janota

Horrible service do not use , picked up the phone yelling at me to speak English , in broken English...