Reed Brothers Security

4432 Telegraph Ave, Oakland, CA 94609, USA

Address:	4432 Telegraph Ave, Oakland, CA 94609, USA
Phone:	+1 510-652-2477
Site:	reedbrotherssecurity.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 41

Reviews 9

Mike Nolan

My family and I have been Reed Brother Security customers for over 25 years and there is a very simple reason why, they are completely focused on making us totally satisfied with their work. With any type of work that has to do with your home, you are always going to be somewhat concerned that everything is done correctly and the people doing the work care as much about your home, as the do about theirs... This is exactly the case with Reed Brothers. We have Reed Brothers do everything from basic lock replacements and re-keying of locks all the way to custom fabrication of gates, security doors and windows screens, as well as automotive lock and ignition work. You can shop around for prices and other options but, if you want it done right and want the work to be done to the highest professional levels, save yourself a bunch of time and just go directly to Reed Brothers for all of your home and business security needs. Thanks to everyone at Reed Brothers for making our family feel as secure as possible and for all the great years of service and support. Mike N.

Kerry Gough

I could not lock my back door. Before calling Reed brothers, I took the brass plates off, filed any rough edges on the opening for the dead bolt, put everything back together and still could not get the dead bold to seat. Night coming on, and not wanting to go to bed with the house not secure, I bit the bullet and called Reed Brothers, thinking, well here goes a couple hundred bucks. NO WAY! The answering service put me through to Reed Brothers on call technician, Randy or Dave I think, anyway, he had me describe the door, levers, etc and walked me through closing it and trying to lock it. He explained that I had to pull up on the handle in order for the dead bolt to be thrown. Voila! That worked and the door locked. Now, I have had that door for 14 years. I must have been unconsciously moving the lever up but on this occasion for some reason did not, repeatedly. I told the tech guy I must be getting addled. He said, no, he gets lots of calls like that. Thanks Reed Brothers. You are greatly appreciated!

Donna Fuller

I WAS really happy until one of my contacts needed replacing. The service rep came out and a job that could of been done in 30 minutes took an hour costing me extra labor fees. Additionally he was going to charge me $75.00 for a part that normally cost $55.00 until my husband questioned it. The final straw was overcharging the sales taxes. Can you say RIP OFF? The owner elected to lose a customer rather than satisfy one. PS Reed can put any kind of "spin" on this they want. Facts are facts. The service rep could have and should done this job in a half hour. He wasted a lot of time doing nothing in his truck. He would have charged us $75.00 for a $55.00 part until WE questioned it. THEN he called to check on the price. He DID over charge us on the tax. To refund me $.55 when the right thing to do was refund $62.00 is a slap in the face. BEWARE, if you use Reed double check your bill, if they overcharged me on time, parts, and tax they could be overcharging YOU!

Jocelyn Nguyen

I was locked out and decided to call these folks because theyre just down the street from me. The locksmith himself was great. However the dispatcher told me that the fee would be $60 plus an additional $37 for it being a Saturday call (which seems expensive, but theyre in the neighborhood so I thought Id go with it). After about 2 whole minutes of work the locksmith informed me the total was $157. Apparently there was a minimum hourly charge, half hour minimum, which came to an additional $60. Which means the hourly charge is $120. What in the world?? Thats a disastrous amount of money to lose for a lot of people. I didnt appreciate not being informed adequately, and really didnt appreciate what seemed like money-grubbing add-on tactics. For 2 minutes of work (Im not exaggerating. It was interesting how quick and rudimentary the work is. Now I know what to do in the future). I wont be using their services again.

Carla Sims-Cardwell

As a retired Peace Officer, I can highly recommend Reed Brothers Security. There are no other establishments that come close to this company. I read a few other reviews and instantly knew the negative comments were nothing but bogus. Unfortunately, this happens when GREAT companies excel in the business arena. We have used Reed Brothers a few times and received EXCELLENTand may I repeat EXCELLENT service!! Our rental was broken into recently as we returned from out of state. We called Reed Brothers Security and even though it was the end of the day, they sent an employee to our home. The employee was very kind, knowledgeable, and secured our home so that we could have a peace of mind. Reed Brothers Security deserves more than 5 stars. Thanks so much for your hard work and keeping our family rental home safe from intruders. You are a business that anyone can depend on.

Muhammad Shukair

NOT PROFESSIONAL. I spoke on the phone with them to schedule a locksmith, they asked I submit a workorder. I submitted the workorder form via email, it took 48 hours to get a response in which they told me that they do NOT have availability for another week between 11-1. I told them that was ok, and that I would like to schedule it. I called in and spoke to them about scheduling it. I was given rates and was ok with the rates, they wanted additional info and stated they no longer have availability for the earlier given timeframe. An email I send in for service asap isnt responded to for 2 days; then when they give me new availability that I agree to, they state it is no longer available even though I contacted them within the hour to confirm.

Chris Haddawy

I couldnt be more please with my recent experience with Reed Brothers. I have beautiful metal doors with Italian handles and locks tthroughout my house; unfortunately, they are more form than function. Five of our 6 handles/locks were falling apart or broken. Leo was scheduled to be at my house at 8:30am. Unlike almost all service providers, he showed up right on time. The job wasnt easy as the locks were very non-standard. Leo figured things out quickly and finished a job that I assumed would take 3+ hours in 1 hour. He was fast, efficient and friendly. It was a great experience!

Anand Singh

Unbelievable service from beginning to end. Had a break-in at my home, neighbors recommended I call Reed Brothers, and they came late evening to assess the broken window and door, secured everything for the night and came back the next day to put a security door in and repair everything. It was incredibly reassuring to have such professionalism in our corner after such a violating experience. I wouldnt even consider going anywhere else. They really go the extra mile to make things right and make you feel safe again.

Leo Taylor

I first met Randy about two years ago and I liked him right away. His business sense and service ideology is similar to that of Nordstrom or Macy. Treat the customer right. The shop is big and they do welded doors as well which is very useful for when people need security doors. The last time I was there they had a customers work truck in the welding shop and they were modifying the body to take new locks. I knew they did high security keys and electronics, but that work was interesting to see.