Superior Body Shop

956 Bransten Rd, San Carlos, CA 94070, USA

Address:	956 Bransten Rd, San Carlos, CA 94070, USA
Phone:	+1 650-593-1019
Site:	superiorbodyshop.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–2PM Closed

Location

Photos 7

Reviews 8

Sandeep Chaudhary

WORST EXPERIENCE EVER AND THEY PUT MY LIFE IN DANGER I had my 2016 Lexus GS fixed at this location from RWC Lexus recommendation. All I can say, is its the worst experience of my life and they have 3 yelp pages that are deceiving. 1. It took them two months to fix my car and they never give you updates. Tricia was my POC, but I would always have to call her to get an update. Horrible service 2. First time I went to pick up my car, they only detailed the part they fixed (thats nice). The interior of the car had grease stain marks from the mechanics, swirl marks on the areas they painted, and dirt under the clear coat on the hood they just painted. I showed Tricia all of this, and she didnt see the swirl marks and acted like they were not there (pictures attached), but they had to take it back to fix the bubbles/ debris on the hood. 3. The second time I went back, the back passenger door that was repaired had to be repainted because it was not painted properly and the car door jams were dirty. 4. Third time I went back, the car crevices had dried white polish. I was so frustrated that I took my car and they offered ot detail it the following Monday for me. I was driving my car home and all of a sudden my CAR STALLED ON THE FREEWAY DURING RUSH HOUR. I called Superior and they sent a tow truck. Seriously! How can you mess up this bad! I finally made it somewhere safe and brought the car back to the shop. It was sent to Lexus where it was reset and I picked it up. 5. Fast forward six weeks the tire they replaced on the freeway! I had to take it back again and they had to send it back for "inspection" How does a new tire side wall blow up? Luckily I made it yet again to safe location and had to call MY OWN tow truck to change the flat. This place is horrible, lacking communication, does not follow up, puts your life in danger and does not take accountability for their mistakes. I even asked them to refund my $500 insurance deductible which they would not. I would never recommend this place to anyone and would stay clear, its not worth it. Do a simple google search for "Superior autobody San Carlos Yelp" and you will see they have multiple Yelp pages with similar reviews.

Eddie F

NEVER AGAIN. I brought my 2015 Mustang into this shop after my first accident (that was not my fault) in hopes there would be good customer service and "superior" autobody repair. Boy was I wrong! The only reason I brought it to this particular shop was because my father had been going there for many years and my mother recommended that it be repaired there because of the great work they do. After scheduling a date to bring my car in, a nice lady gave me a tour inside the shop where they make repairs, it looked great inside which made me believe they would do a good job. Let me inform you that this was a MINOR accident to my car and it took them over 1 month to fix the damages. I came to pick up the car and there was boxes stacked in front of it, which took them a long time to move out of the way. The gave me the car key at the office as I proceeded to go outside and check out the work they did. Everything looked fixed but they left a cup wring on my racing stripe. One of the workers left a drink on my stripe and it ruined it and will not come out. This was very disappointing. After this bs, I was settling in my car checking if my belongings are inside and everything is functional for them to give me direction to leave, mugging and yelling at me that other cars are entering the parking lot and I have to move my car. After this unprofessional experience I had for my first car repairs, I will never come back here again and let everyone I know to do the same. DO NOT GET WORK DONE HERE.

kaleido collage

Absolutely avoid this place. If you read this and heed me, you will thank me. Lexus and AllState, please pay close attention. It took these people 3 rounds (including two long ones) to properly complete an insurance-approved job. They dont pay attention to the details clearly specified in the claim. It must be a big expense to have to re-do a shoddy job, which probably makes them feel disgruntled and they transfer that to customers, generously. They have negative (not just zero) customer service orientation. They have absolutely no qualms about literally leaving you standing in the street and simply locking up shop and going home, never mind what prior arrangements you may have made with them. You dont see that often, especially when the customer is a woman and is coming a very long distance to pick up her car. It was my mistake to have chosen to go here, knowing they were not on the insurance companys list of approved shops and I paid the price for it. I was considering adding a gratuity for the additional effort they had to put in (even if it was their own doing), but when they locked up and went off home, I obviously abandoned the thought. I had used this shop once before, with good results. They have now obviously progressed to a point where (repeat) customers simply dont matter. They have one good, competent person there, but that is just not enough to save the shop.

Robert Olsen

Best auto body shop Ive encountered. For years I had gone to Coast (now Priola) and encountered Chilton a few times, but now I have found the real gem with Superior Autobody. I am beyond happy to have worked with them on my non-insurance bumper problem. I worked with Mark and his team to identify my issue and provide me options and solutions. They were mindful of my budget and kept me informed of the details and process for my car. They said it would take 3 days, but they over delivered and had it back to me in 2 days. Everyone treated me like a VIP. I would also note that the quality of the finished job was exceptionally nice. The fit, paint match, attention to trim details and finish all make my car look gorgeous, well beyond my expectations. Some may argue that its hard to look hot driving around in a late model red PT Cruiser. But after you see me rolling in my cleaned up ride, you will surely understand that Superior Auto Body made the impossible a TRUE reality for me. #dreamscometrue #reallifePTcruiserstories #ThanksSuperiorAuto

Gary Ciardella

This place is the best for any car but high end cars especially. They work well with your insurance company and do the work in a timely manner. The employees are all nice, I had several scratches on my BMW and they buffed out the scratches to make it look new all in about 2 hours. This place is the best !!!!!!

Anonymous User

I have been impressed with the results of the work these guys have done, very helpful and so far the work they have done on my three different cars has held up well. They have been timely and very professional, and I will use them again.

Axel Martinez

Very good experience. I have gone there for several car repairs and it has always been a good experience. Good quality work

George Ghanayem

Excellent workmanship certified on many high end cars great people.