Service King Collision Repair of Kent

Address:	25989 104th Ave SE, Kent, WA 98030, USA
Phone:	+1 253-520-9777
Site:	serviceking.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 36

Reviews 9

Ben Brennan

THE SCUM OF AUTOMOTIVE AND CUSTOMER SERVICE! Brought my SUV into service king after being hit by another driver back in May of 2016, my insurance company referred me to Service King, and was having to deal with them well into August because of their poor service and terrible quality of work. Service King gave me an estimate and I let them know I needed my SUV back before the Memorial Day weekend they committed to having the vehicle repaired the Friday before the holiday weekend. I called them on the Monday ahead of the weekend and they told me it was going into paint that day and everything was on track. Tuesday I drove by on my way home from work and it looked like my SUV had not been touched, still significant damage and NO FRESH PAINT! I WAS LIED TO! I was so frustrated I just left and did not contact them again for days. I waited and did not hear from them on Friday the due date, could not believe nobody called me the day it was to be finished. I waited until Tuesday after the Memorial Day weekend and still no word from them I went by that afternoon after not hearing anything and my vehicle looked horrible, they assured me it would be fixed in a couple days. After refusing to pick it up twice because of the poor quality of work it was obvious to me that they were unable to fix my vehicle even after having it for 3 weeks. I took it to another shop to have them look at the repair and it was about $3,500 to remove all of the body filler, repaint my vehicle and get the white over spray off of my black roof rack. The quality of work at Service King could have been put to shame by a high school kid with some rattle can spray paint. The level of customer service I received from service king was some of the worst I have ever received, DO NOT GIVE THIS PLACE YOUR BUSINESS!

Rob Mac

Brought car in for estimate told to come back 3 days later, okay fine. Came back waited 1/2 hour finely came out did estimate said would call next day no call, stopped by 2nd day to check, had no info yet,said would call again next day no call. Stopped by day 4 walked in girl at counter never looked up to help, i stood in front of her counter after 5.minutes part driver shows up she was happy to sign for that still never look at me so I figured they did not either want or need my business and I left. Pretty poor customer service if you ask me. Went down the road and gave them my 4500.00 dollars

Molly C

When we had my car fixed at Thoroughbred Collision after an accident, they gave us a day when it would it would be finished. Standard procedure. However, when we called to pick it up- at the end of the business day, they informed us that it wouldnt be done until the next day, no apologies, no explanations. So we called to get more information and Roger, whom I believe is the manager, hung up on us. I have never been so disappointed. If I am paying for a service and you cant be bothered to talk to me, you shouldnt be in a customer service industry.

Dave Brinkmann

They got the work done but was disappointed that they ding my wife car and if it wasnt for a video of her dropping off the car they would never have fixed it. Manager was thought it was no big deal. Always do a video inspection of your vehicle before you drop it off with anyone.

Spencer Morgan

Huge up charges, and they say they will work with your insurance company, but dont seem to know how to handle an insurance claim.

Superior Lock Services

Top notch professional service. I would definitely recommend getting your work done by them.

Steve Cominski

Rating changed from 1 to 4, I pushed 1 star by mistake.

Ivan Bliminse

Quick estimate, friendly service.

Carlos Gonzales

Take car my car and i love it