San Leandro Honda

1302 Marina Blvd, San Leandro, CA 94577, USA

Address:	1302 Marina Blvd, San Leandro, CA 94577, USA
Phone:	+1 510-347-5100
Site:	sanleandrohonda.com
Rating:	4.3
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 10AM–7PM

Location

Photos 100

Reviews 4

Eric Chen

I stopped by the dealership yesterday to buy some oil filters for my car. As I was going to the building, I told my girlfriend to go take a look at some cars while I went to get them because she was in the market for her first car. Heres what she told me: ---------------- After entering the dealership I walked straight to the front desk with two initial questions. 1. Do you know when the Civic hatchback will arrive here? 2. The car out in front is locked, can you unlock it for me? He answered that they ordered some a while back and its expected in one to two months; great! He also said he will call someone else to show me the cars in front. Then I meet Edgar. He leads me outside and asks what Im looking for. I say Im looking for the Civic hatchback but I know its not here yet so I want to see the four door in front of me (an Accord). He then tells me that I should wait, "the Civic wont be here til way later in 2017". I repeat what the guy at the front desk said and Edgar stood his ground and said that guy doesnt know. Back to my request, he denies me on the grounds that its not a Civic and that Ill "get confused". I kindly reply that Im fine, and I would like to see the Accord. He still leads me away and sits me in an older Civic model. Regardless of his complete lack of attention to what Im asking, I try again. I asked him what the process is to test drive a car. Now he must think Im asking to drive all the cars in the lot because he repeats a few more times that Im not in the Civic hatchback (clearly) and Ill get so confused by all these cars. I quickly grew tired hearing about my capabilities from a stranger. I told him that yes, I am looking forward to the hatchback, but that does not stop me from wanting to try other cars. I am capable of sitting in another vehicle and seeing how it handles for me personally - without getting confused. In fact, I prefer to. Maybe this is strange to him, but this is a big purchase and Im going to find whats best for me (this includes testing). As if he wasnt condescending enough, he admittedly said -unprompted- that car salesmen get paid on commission. He cant show me multiple cars (or really any) because it would take up his time. TL;DR: He sized me up as a waste of time, so I left. -------------------- This is unacceptable. My girlfriend and I will not be coming back to this dealership for her new car. I was also interested in getting a new car here in the future, but thats not going to happen. Corporate will be contacted. Thanks Edgar.

Anonymous User

I had my Honda Accord serviced at San Leandro Honda and for some reason this time the service and maintenance was terrible. Im not faulting the service advisor Billy Fong, because he was outstanding in giving superb customer service towards me and my car. The issue I had was having to come back to the dealership NOT ONCE BUT TWICE SO FAR for repairing an engine leak after the maintenance service. They could have at least offered me a voucher or something for my car the next time I came in for a maintenance service or something for all the trouble. This has never happened to me before as I always had my Honda serviced at this dealership all the time!!! The maintenance guys repaired my car the whole day one time...then I had to go back a few days later because I noticed one of my car liquids was not added at ALL....then some few days later another problem arose as I noticed the oil leaking under my car due to the maintenance guys forgetting to do their job or either in a hurry that day something....to top it off lastly I had to leave my car at their dealership for 1 day and 1/2 to repair everything they forgot to doooooo. This kind of thing ticks me off when someone forgets or are not seriously doing their job correctly. San Leandro Honda should really hire mechanics or associates very carefully from now on and FIRE the ones that are lazy and incompetent!!! ANYWAYS I WILL STILL COME TO THE DEALERSHIP TO HAVE MY CAR SERVICED, BUT I WILL BE MORE CAUTIOUS FROM NOW ON BEFORE AND AFTER THEY TOUCH MY CAR. Oh yeah the costs of this maintenance service was a huge sum amount, which I would not recommend for future car owners going to honda dealership. But that is my opinion only so you dont have to worry since this kind of thing only happens once in awhile.

Eddy W

Had my wife brought my 2010 Odessey in to check the oil issue in Jan 2016 as it is burning more then a quart of Oil per thousand miles. And also part the dashboard light is out. When my wife handed over the phone to me. I talk to the service writer over the phone and first thing he said is we need to charge you $140 just to check. I ask why, my car is still under extended warranty until 120,000 and for another 1 1/2 yr and it $0 deductible. Guy said thats not cover under Warranteed and plus burning a quart per 1000 mile is normal. Im like what? You kidding right? Finally I said OK. When work was performed, the guy call me back abd he said they top off the oil and to monitor it until next service. And also said the technician took it apart and the reason why dashboard light is out due to 2 bulb that need replacement and will cause $140 plus $50 each total $240. So I told him forget it and just put everything back together. Mysteriously my dashboard light came back on 2 weeks ago without anything done or replace. That mean they never check or even take the dashboard apart to find out the reason. To me this is fraud. I will for sure file a complaint with BAR. This is not acceptable, coming from a dealership that represent Honda. Wow...you guys are Crooks..

Bing Wa

I came to Honda of San Leandro Yesterday because my car was making a weird noise when I started it and I wanted to have the matter promptly checked out before it got worse. I went to the service department where I was very warmly greeted by Jessica at 7:30 in the morning. I have been going to Jessica for 10 years and she is always very professional, honest, and curious. I dont trust many people with my car but I know she will always do exactly what is needed and nothing more or less. I had to wait a little bit for the shuttle to take me home and Eric was the driver and he was very polite. Jessica said she would call me when she had a diagnosis and I could get the shuttle back to the dealership and pick up my car. I was called a few hours later as they get pretty busy in service, that I can understand, and was told I needed a new starter. No big deal. Im just happy it wasnt something more complicated than that. A different shuttle driver picked me up promptly at my house and drove me over to the dealership where I found my car in perfect working order and looking shiny and clean and like new. Suffice it to say, I am never disappointed with the service I receive from Jessica or SL Honda. I shall remain a customer as long as I have a car!