One Toyota of Oakland

Reviews 3

SH

Shanda Williams

It is an amazing feeling to honestly say my fiancé and I had the best car purchasing experience. I recently accepted a job, which requires commuting at least 85 miles per day. I had a 2013 Toyota Corolla, also purchased from One Toyota and during our servicing had heard they rented cars. So, we were actually just looking to rent a Toyota Prius to get a feel for it and see if it was an option. Unfortunately, there were no Prius to rent and since we were already there decided to go look at the Prius on the lot. Within minutes we were approached and asked if we needed assistance or had any questions. We informed them we had intended to rent however, they were sold out and we were just looking. At this point, we were told about the possibility of borrowing a car and were introduced to Ainsworth Leslie, who goes by Leslie. Leslie was very friendly and brought a calm laid back demeanor. He explained the process of borrowing a car and told us we should go on a test drive because the Prius was not operated like other cars and he wanted to show us a few things. While filling out the paperwork, Leslie asked us if it would be okay to get our 6-year-old daughter a cookie. He asked us discreetly, and not in front of her, which was a major plus. We went on a test drive and the car immediately impressed me even though the features would take a little getting used to. Upon returning to the dealership we asked Leslie if he could run the some numbers in regards to trading in our Corolla and what our new payments looked like. Leslie appraised our car very quickly and was able to tell us the difference in payments. He even took the time to look at gas comparisons between the Prius and Corolla because he knew that was our primary concern. It turns out that our Corolla had over $2000 equity that could be used as a down payment. Additionally, the President’s day special was no monthly payments for 3 months. My fiancé and I talked it over and decided to go ahead a purchase the car. Never, not once did Leslie ever ask us if we wanted to purchase the car or push us in that direction. Because we were not intending to purchase a car we had our 6 year old with us. Anyone with kids knows there is no way you would bring a child, considering how long it takes to process the paperwork. Leslie was prepared for this as well. Out of his personal bag from home, he pulls out crayons and paper for her to draw (because he has children, one of which is our daughters age). When our daughter complains she is hungry as kids often do, he had some Cheez-its waiting for her, with our approval of course. He even gave her special tasks to help, like bringing us the keys and having her show us special features in the car. He is most definitely the best car salesman I have ever met, but more importantly is a very kind, caring, professional and amazing man. Thank you Leslie and One Toyota for your amazing service!

MA

mary ellen ciptak

Everyone seems to have a car dealership nightmare story. Id like to put something out there to illustrate that not all car dealers are created the same. First, my Toyota Avalon was in a shop when the heavy rains of early 2017 flooded my vehicle. My insurance company declared it as a total loss, even though the water never reached the seats, and electronically it was intact. One Toyota stepped in, fought with the insurance adjusters, and attempted to salvage my water-damaged Avalon. I loved that car and wanted to keep it. However, the damage from the flood involved not a lot of repairs but did involve a great deal of labor time. Brandon worked so hard bringing the cost of repairs down to the minimum they could ask, but It was still totaled out. Brandon Feola, a service advisor at One Toyota since 2015, stepped in and helped me negotiate with the insurance adjusters, which took a great deal of documentation and time. Brandon Feola and One Toyota worked on my claim for three months, back and forth with the insurance company. Brandon’s advocacy and documentation was the determining factor for me to receive the best possible settlement. One Toyota went far above the call of duty. So ended this nightmare, which also included a borrowed car being vandalized at my work in Oakland. All the windows were bashed out. The whole scenario was surreal, and nothing got done until One Toyota stepped up and heavily advocated in my behalf. I spent a lot of money on the Avalon and maintained it flawlessly. I didnt have the money to put into an equivalent vehicle. However, Nicole and Darrien Lien of One Toyota found me a one-year-old loaded Toyota XLE, and at a phenomenal price. They made the process of replacing my vehicle so much easier for me. To say they were patient was an understatement. The process of buying a new car went on for three days, tears and emotional laden. I refused to go to another dealer and purchase a car. Brandon’s work was commendable, and I am loyal to this team. Nicole and Darrien worked tirelessly with me, on one day staying over an-hour-and-a-half after closing, while I tried to make a decision. But like a good parent, they stood by me and informed and guided without assertiveness or frustration. Now Im in love with my XLE. I owe that entire dealership a great deal. They are consummate professionals, courteous and genuine. They helped me get results when my own efforts were insufficient. Thank you, One Toyota and Ainsworth Leslie who heads the team, for your patience, diligence and stellar customer service. I very highly recommend them, especially for women on their own, who have apprehension with automotive services and/or purchases. I will add that for certified vehicles, they are the #1 dealer in the Bay Area. They rank highest among Nor Cal Toyota dealers on Yelp as well. Mary Ellen Ciptak

LA

Lawrence Ng

I had a terrible experience today. I made an appointment at 8:45am. I had bought a used Toyota and wanted a used car (thorough) car inspection and the sales person recommended the Used Car inspection instead of the multi-point inspection that the lady over the phone suggested. I said ok. The person clearly said three hours. I called from about 11:30am multiple times but no response, either over the extension given or the persons cell phone. I got someone at 12:00pm over the general line and he told me that they are still working on the car. I arrived about 1:00pm and the service person is nowhere to be seen. I sat down in the cafe to do my work and kept an eye out and he came back about 2:30pm. I asked about the car and he said that he just came back and there is all this reports to sift through. I told him to take his time. While he checked on my car over his computer, I saw very clearly it stated "NOT STARTED." Surprised, I asked that they have not started on my car???? and he told me that it does not mean anything. He said to wait while he go check. About ten minutes later he came back and told me that they have not started on the car. I thought that this is not right? How is that possible? The person apologize but he was unapologetic because he said that three technicians did not turn up today and was sick. HE said, what could he do? I think that this is not right. He could have called to tell me or given me a status update. He could have cared a little more I think and take a bit of ownership. I took time off from school work for this. He did offer a rental car the next day but that is not the point I think. I should have taken the advice of many people to just go over the the AAA or a good car mechanic over at Alameda. I wanted a Toyota with a Toyota car. I was wrong. In the end, a lousy experience, a waste of time, and it leaves one feeling empty. -- I read the work sheet and it did state 7pm estimated time ... oh well!

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