Public Storage

380 Merrydale Rd, San Rafael, CA 94903, USA

Address:	380 Merrydale Rd, San Rafael, CA 94903, USA
Phone:	+1 415-460-7750
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 17

Reviews 25

plyric

Joe was the best! He called me during my move to let me know that the elevator onsite had broken down. Knowing this, he re-selected a different, upstairs unit for me that was right by the stairs door instead of the original one at the back of the building. Because of Joe, I was able to avoid the extremely last-minute hassle of finding a different storage company due to the elevator. We were able to move everything up the one, short flight of stairs to the top. I highly recommend this location; the customer service was beyond excellent!

Maureen De Nieva

Recently, I came to Public Storage to inquire about rental rates. The on-site manager Joe was helpful to describe to me the different rates with such strong knowledge and professionalism. I was definitely impressed. Even though, my inquiry was for a future storage unit rental purchase, Joe answered all my questions and gave me great comfort that when I was finally ready to rent a space, it would be a smooth transition for me and my boyfriend to move our belongings into a P.S. unit.

Elizabeth Igudesman

This storage location is great, clean and just a minute away from freeway exit. Manager (Joe) is great - he is very responsive to requests, calls, questions, whatever it is. I called on Saturday and was able to get my account setup and have keys within the next few hours. I called a few other locations and companies prior to this one, and Im happy I did the right choice. I would recommend this to anyone to appreciates convenience and excellent customer service.

Laura Sixx

my day started a little rocky, I was stressing out and trying to get more stuff into my unit. Luckily Arthur was there and totally turned my day around. He was so helpful, friendly and kind. Funny how people can turn around your day, you know? Anyone looking for storage units come here........ The property is always clean, I feel safe and confident leaving my belongings here; and there is always someone thats more then happy to help ya out. : )

David Rogers

Just this week we rented a 10 X 20 unit. It was all last minute and rushed. Meeting Joe at the counter was a relief. His easy going manner had the immediate effect of relaxing me and taking some of the stress I was feeling away. We reviewed all options and easily came to a good decision based upon our storage needs.Joes easy going good nature, professionalism and efficiency made the whole process a great experience.

Louis Foster

Although I recently moved out of my storage unit in San Rafael, I wanted to compliment the staff that you have in place there; very professional, helpful and knowledgeable. Although they did not have the "easy" answers for me, they helped me understand where to go to get a rental truck and workers. It is this kind of service that will make me consider using Public Storage again in the future

Roderick Castro

Lisa and the gentleman who work there are sooo accommodating. One morning I showed up before the office had opened and Lisa still offered me access to the large dolly. As crunched for time as I was that week, her kindness made a big difference in my day. Its this kind of service that distinguishes this site from the competition. Great experience, best Ive had at a Public Storage to date!

Alan J

moving from LA to San Rafael was a nightmare. I had lots of stuff that cant fit in my new apartment. I decided to store some of belongs. My moved made it easier when I came across PS and the manager Joe is the real deal he just not just help me to get a storage spot he helped me to locate my spot. .

jarincy sotelo

Gracias a yoli por su servicios . Muy amable. Yoli was very kind great customer service thank you for all the help!

Sierra Munch

This is the best customer service I have experienced with a storage facility yet! Thanks to Joe, my move went smooth and I feel safe that all of my personal belongings are taken care of. Hes approachable, professional, and made the move that much easier. Thanks guys!

Rob Epstein

This Public Storage facility was terrific and suited our needs perfectly as a temporary storage facility. Marshall and Lisa were both very helpful and courteous. They even would make a courtesy call to make sure that we were not charged a late fee. Thank you!

Jessica Thompson

Usually theres some activity there, seems popular. We used them reliably for appx 4 years with no problem at all. Always cordial and organized with paperwork; affordable. Not climate controlled. Seemed safe. Professional. They let us borrow their trolley thing.

Hannah Pfister

Two things I dont like is how creepy the two story building is when walking to your storage unit.. lol and the build up of trash around the facility. Place needs trash cans. Elevator works great with a button to keep doors open while loading/unloading.

Lillian Thompkins

Had a lot of questions, luckily the staff was very friendly and patient. The manager, Joe was more than happy to show me around the units despite the pouring rain. Left very satisfied and informed. Will absolutely be returning here for future needs.

Mary Rogers

Was paying a bill for a friend and the property manager Marshal was so nice. The office was also spotless. I was extremely Impressed and he offered me a water while I waited for the payment to go through that meant a lot given how hot its been.

Scott Driggs

Property manager Joe is a professional and courteous employee. Joe lives on site and maintains the property very well. he is vigilant about checking the property at night which makes me feel that my property is being well taken care of.

Tomoko Ferguson

Joe who helped me decide on size of storage was super helpful! Received a great discount for the first month. The statements/ billing Ive received since have been a bit confusing. Hopefully Ill get that all straightened out.

Joe Lucito

I had a good experience with your Manager Arthur he was quite helpful with my needs. I also find that this property is clean and feels safe. The location is good close to the freeways which makes for easy access.

Marcus Jackson

Wonderful staff at this property - Marshall was great. I came in with a few questions and purchased a few boxes and Marshall was very knowledgeable and helpful. Will come here for future storage rentals.

Brad Smith

I recently stopped in to get rates on units and packing supplies. Joe was really nice and helped me work through all of my questions. When Im ready to move, I will be using Public Storage. Thanks Joe!

Venaisi Batibasaga

I have been storing here the last 3 yrs and always have a good experience. Finally moving out today into my new home but Joe and his staff have been awesome. If I need a place again, ill be back.

Jesse Watson

The manager Joe was very courteous and extreamly helpful in answering all my questions. The site was clean and well maintained making me feel that my items would be kept safe while being stored.

Hayley Bierbaum

Stopped by to look at a unit. Too small for what I need but Joe was a great help. Very friendly and helped me see if other properties had bigger sizes available. Thanks Joe!!

Erick Rodas

I recently stop by Public storage to obtain the rates on the units. Joe the manager was really helpful and took good care of me during the visit. Thank you very much Joe .

patricia lopez

Ay the merry dale road I was here today and jasmine it amazing she help with everything I need and plus her customer service I amazing. She deserves a big star:-)