K Tech Automotive

198 S High St, Sebastopol, CA 95472, USA

Address:	198 S High St, Sebastopol, CA 95472, USA
Phone:	+1 707-824-6881
Site:	ktechautomotive.com
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 15

Reviews 7

Marsha Rozell

So the first time I had went here I had a great experience. But lately, I might as well be invisible! I had my fuel pump changed and my truck has run like CRAP ever since. Ive taken my truck back, they checked it - supposedly, and said everything is in great working order. hmmm...really?! Then, additional services were quoted and then the price changed when I actually scheduled the service (for instance, I was quoted $300 for a new water pump, then after I scheduled the appointment and just before I dropped my truck off I called to confirm the quote. I was then told the cost would be $689. Excuse me?!) Then, services were offered, but whenever Ive called to get those services, my calls go unanswered. So, bottom line, perhaps the service is good the First time around. First time experience: I had my oil changed about a month ago at another auto place in Santa Rosa, I asked them to check my brakes because I had heard a squealing noise. They checked them and told me I had about 30% brake pad left on my rear brakes and not to worry. About a week or so later the noise got worse. It sounded like a grinding noise - metal to metal. I called around to several auto shops and the only place that would get me in the same day was K-TECH. Jack, the service manager sounded genuinely concerned when I told him about the noise I was hearing. I took my truck in, they looked at it and told me it was a dangerous situation. I had them order the parts and they replaced my brakes and routers the next day. They were super friendly and efficient. Jack called me a week after K-TECH replaced my brakes to see if I was experiencing any issues. He asked me to call him within the next couple of days and let him know how the brakes are working. K-TECH knows CUSTOMER SERVICE!!! Something that I think many of todays businesses lack. I will definitely take my truck to K-Tech again and recommend them to my friends and family. ~ Marsha Santa Rosa CA

Kehaulani Aspen

K-Tech gets an A+ from me!! While in Northern California on a business trip and close to 500 miles from my home, I was driving on the freeway when a warning light I had never seen before lit up my dash board. I was concerned because it was something to do with my brakes and I was worried that I could be in danger. I pulled over, did a search, and called K-Tech Automotive. It just so happened that Kate, the owner, picked up the phone and I was able to explain what was happening. Without hesitation, she quickly started gathering information about my car and based on that information was able to determine that I would be safe, and that my car would not sustain additional damage if I drove it to an auto technician close to where I was to have it looked at. Knowing that I was some distance away from her shop, not once did she try to push or convince me that I should come to her shop, but instead suggested I get to a shop that was closet to the area I was in. I dont believe I have ever had someone in the auto repair industry be so helpful and more concerned about my safety and well being vs. them making a buck. Kate took the time to really consider what was best for me and my car. I dont live in Sonoma County, but if I did, K-Tech would be the only place I would take my car!! Thank you Kate!!

Holden RS

Took my broken car, charged me a thousand dollars and handed it back to me, even more broken and worth less than before. STAY AWAY!!! THEY HAVE NO DESIRE TO HELP PEOPLE, THEY JUST SEE WALKING DOLLAR SIGNS. I had an issue that caused my 1.9tdi diesel to run away, damaging a bunch of pieces inside my engine. They took me in, diagnosed it as an issue with the EXHAUST. At the time I had no knowledge about cars, but was still skeptical that was the problem and asked them more than once how confident they were that the problem was the EGR to which I was told in at least two different wordings that they were very confident they had nailed down the problem. After charging me over a grand to replace the component, they called me to say it was better (which actually meant worse, i drove it in there and now they couldnt even start it) but still needed an ADDITIONAL SIX THOUSAND DOLLARS to repair my three thousand dollar car. These people have no idea what theyre doing, TAKE YOUR VEHICLE LITERALLY ANYWHERE ELSE Just in case youre reading this K-Tech, to get this review taken down itll cost that grand I paid after you threatened a broke college student with legal action. You treat people like dirt.

Margaret Connolly W.

DONT GO HERE unless you want to throw away $$$! I went in for a small repair, only to get an estimate for a $1600! I paid $105 for the diagnostic. I went to another mechanic who made the repair for $50...(and it still works). The mechanics reported that all these parts that actually work were broken! So was this a deliberately fraudulent or merely incorrect diagnosis? Even though the diagnosis was completely useless to me, I could not get a refund. I did get a check for $35....but not the balance, no matter how I tried. I looked back over all my invoices and noticed a pattern of "over-diagnosis". I also spoke to employees who were very unhappy about how they were treated by the owner. I am not a disgruntled employee. I was a regular customer and this is the TRUTH.

Anonymous User

I am so please to rave about this company. Everyone at K-Tech gave me excellent service and dig this: when I dropped the car off I approved a $700.00 repair in writing. When I picked up the car, the cost to me was HALF! And they fixed a couple items that had been broken for years that I told them not to worry about...just focus on what I need to drive safely...but they fixed these other items at no charge. I was in process of looking for a new car because the chances of repairing my Suzuki Swift seemed so slim. Kates team saved me a lot of money and grief. They are obviously really skilled and know their trade because there arent very many Suzuki Swifts to practice on! Highly recommend this company. Cheers, Suzanne

Robert Moll

I just received a letter thanking me for coming to their shop with business cards I burned them. I will not go back to K Tech again. I could write about my experience with them, but why waste my time? This response is after their response. I feel you over charged me at least $200 - $250. You want to credit me , then we will talk! If I did not check on their reviews, only you would have read their response. They know my phone number, yet they decided not to call me. Is this good business?

Kelly Bennett

K-Tech Automotive is competent, honest, dependable and competitive in their pricing. They are the only shop that told me that my car (a 12 year old VW Passat) is in excellent condition. They sold me only the repair services that I knew I needed and I did not tell them before hand what I knew had to be done. And the repair work that they did is A-1 satisfactory. I will continue to use K-Tech for all of my automotive needs. You will be pleased if you do too.