Re/Max Tehachapi

798 Tucker Rd #1, Tehachapi, CA 93561, USA

Address:	798 Tucker Rd #1, Tehachapi, CA 93561, USA
Phone:	+1 661-822-8888
Site:	remaxtehachapi.com
Rating:	4.1
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM

Location

Photos 10

Reviews 8

Trevor Walker

As Tehachapi resident for the last two years I recently (March 2016) spent a weekday helping a good friend who was looking to relocate to the Tehachapi area and was looking for a rental property in or around Tehachapi. The Re/Max rental agency/real estate was one of our earlier stops. I can only comment about my interactions, not their ability to handle actual transactions. But, based on my initial impressions and interactions I would be extremely against moving forward with this company if this is how the forward face of the business is. My friend had tried reaching out to Lola Traylor for a couple days without avail, so we decided to stop by the office. The gentleman at the front desk was not very helpful and also informed us that we would both have to fill out a rental application before we could see any properties. I said I did not plan to fill one out because I lived here, and after a pause he stated he did not see any way I was not going to have to fill one out in a bit of a rude tone. All of our interactions from this point forward he spoke with a rude tone/demeanor. I more clearly stated I already owned a home locally and had no intention of filling out the application. He then finally got it and said ok then just my friend would. I also asked for clarity on why they would want someone to submit personal information in an age of identify theft, before even being allowed to visit a property. He did not know or refused to give any answer and just said that was their practice. With that we left and I attempted to call Ms. Traylor on the phone directly, she did not answer so I left a voicemail asking if we could see a property and asked if there was a way to do so without submitting such potentially risky information, or at the very least some reason why she would expect someone to provide social security numbers etc. for just a showing. About 4 hours later I received a text message from her which said they were not showing the listed property and then asked me to fill out the credit application and then after that I could call back. The key counterpoint to this is we then went across the street to Coldwell Banker. They were EXTREMELY helpful and friendly. They had heard about the Re/Max policy and even explained why they thought they might do it (your competitor was more helpful about your own business than you... sad day as a company). Few facts about me, I have worked in a number of businesses which required good customer service skills. Today I am a manager with a good number of staff under me. If any of my staff behaved as this office has they would be written up. I expect to be selling the house I own now in Tehachapi AND buying a new house to upgrade. I now know one company I will not ever list or buy with. So not only has this cost the loss of a potential rental customer but also both the sale and purchase of a home. I will most assuredly let anyone I encounter know to avoid this agency. I am not sure what happened since people were posting such positive reviews, but something has gone afoul.

Jerry Mathes II

Within five minutes of requesting information on rental house Lola Traylor contacted me. She sent me a complete listing of her rentals that met my needs and those of her competitors as she wanted to present me with all the options available. I made arrangements to see houses with her on a Sunday and she took me to all of the ones I wanted to see. I went to Tehachapi several times and her flexibility and ease of getting in contact with made each trip easy and time efficient. One trip was solely to take pictures of the home I had decided to rent to send to my family and she was more than happy to meet me there and let me roam around snapping shots for a half an hour. After deciding on which house I wanted to rent it was only a matter of processing and contract business until I was ready to sign the lease. Aside from the stellar customer service, I did witness her dealing with a contractor about a rental and her professionalism and attention to detail impressed me. She also helped me with general information about the town and things for my daughters to do as I am moving my family down from Boise, Idaho. In short, I highly recommend her to anyone looking for a home in Tehachapi. The people at the main office were friendly and courteous and I feel welcome whenever I go there. They are always willing to help.

Pam Russell

After months of searching for a rental house on our own my finance contacted Lola Traylor at Re/Max. Within hours she had found us the perfect house to rent. She made the entire process work around our schedules from viewing the house, completing the application and signing the lease. We would defiantly recommend Lola to anyone looking to find a great rental in Tehachapi.

Michael Atkins

Lola Taylor was very helpful helping me find the right home for me and my family as I am out here on business for the next few years. Lola did an amazing job finding our place and was very accommodating to my very busy work schedule. She has been very attentive to our needs and we highly recommend her for anyones future findings.

Steve Lawrence

Ive had two lease transactions so far with Lola Traylor and am quite happy with both. Her approach is always professional and very pleasant. Shes easy to contact and quick to respond, she has always dealt with issues promptly. I absolutely recommend Lola Traylor for Tehachapi real estate business.

Sharon Smock

Maybe a good rental house agency, but beware of their selling tactics. A smile on the face does not always mean they are working for you--they may be working for someone else and stabbing you in the back in ethically challenged sales talk. Just beware!

Ryan Noble

I am very pleased with Remax!! We have had some issues with the house we rented through Remax, But Lola Traylor took care of them in a timely fashion. If you need to rent a property. Lola is your Rental Professional!!

Marlon Morales

Very nice people, and helpful.