FedEx Office Print & Ship Center

23325 Hawthorne Blvd, Torrance, CA 90505, USA

Address:	23325 Hawthorne Blvd, Torrance, CA 90505, USA
Phone:	+1 310-373-2530
Site:	local.fedex.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 47

Reviews 18

Rick Nuthman

We ordered business cards but used the wrong website to do it, and the cards were produced as a special order and cut instead of a normal business card run. The problem is, the site specified that the order would not be completed until a representative had called to confirm the order, including a price. No one called. Instead, they made me 350 cards, single sided on matte white default stock and charged me $80 and change. Who would pay for that? When we called to understand why this had happened, we were told it was our mistake and we should have known we were uploading to the wrong site....somehow...despite the fact that no where on the site did it say there was another similar site where other office type printable materials could be ordered. We spent all morning waiting for the original call, wasting time, then more time after speaking to a representative waiting for his manager to call back. She never called back. When we called to find out what was happening, she was rude and made it clear she would rather destroy all the cards than give them to us at a reasonable price. We called FedEx to complain. After being passed around for 30 mins, nothing was done and my order was canceled. I was told I would need to start over using their other website and that they would destroy the cards they already had for me. I have wasted all day on this nonsense and cant believe a company would go out of their way to destroy product that they didnt process properly, wasting supplies and my time and energy in the process. I am left very annoyed with this company and their customer service. What was my honest mistake in not knowing about their other site, is now really their lack of good site management, store management and poor customer service all around. They clearly dont care about their customers and dont want any new ones. Im getting my cards at vista print now, where they are a fraction of the price anyway.

Anonymous User

I have been going to this Fedex for a few printing and shipping jobs. They provide the services you expect but the customer service is not the best. Today I was attended by Brandon. He helped me on an international shipping order. One of the forms required a phone number which I did not have. I asked him if he could go to the company website to get it for me. That would have taken 1 minute of his time. He said that is my responsibility and could not help me. He left to chat with other clerks and left me with another attendant. I would expect more from Fedex. I am going to start going to the UPS store or seek alternatives. Besides Fedex prices are off. It cost me the same to send priority vs economy for a shipment to Japan. The priority shipping was $1.00 dollar more! That is crazy!

Kanna C

Younger staffs and were very nice assisted to me always. But There are some older man staffs very rude to poor customer service at all. One day, Ive gone to print as my job of graphic poster. At this time, I order to print my Artwork to one of Latin stuff (he looks 35-45), then he asked me that how many you need? I said just one page and passed my USB. He asked with a petulant frown to me again. However He couldnt manage and control and also hes misprinted with a portion of my design by him. Misprinted 3time.. After much difficulty, Its been taken to spend with him over 15minuts. Because did not exactly connect my USB flash drive to the computer. Anyway, I very upset at him. However, I called another man to print it as correctly. Anyway, others were very nice and better.

Iky Loc

work fedex ever. I go in at 12am & there is only 3 customers in there including myself. when I ask the worker if he could make 500 copies & have them stapled which the machine does for them. he asked me to either place a order or do them myself. he said if I place the order they wont be done till tomorrow. thats crap, it only take 10 to 15 minutes to get my order done I know because I had it done at Staples. so why is it that with very little customers & no orders being done would it take more then 20 minutes to get? if I havent seen a lazy worker in my life I just did. terrible place stay away

Jose Amaral Jr

Open 24 hours is super helpful in situations I had the need to run out and get something printed. The parking entrance is a little hidden from the view when driving on the main street but in case you miss the turn go into the next parking lot and go around the back it will lead you around to the FedEx parking. The attendant during the night shift is very helpful even suggesting to make changes on your print to make it better.

Heidi B

Worst customer service. Came here to have 2 pages document scanned into a flash drive and was told I have to come back in a few hours to get it. How hard is it to scan 2 piece of papers through copier and save it? Heading to buy a scanner so I dont have to deal with this kind of nonsense.

Anonymous User

I wanted to express my gratitude to one of the Employees at this store. David was Extremely helpful! He helped me with two orders that I was asked to do for a wedding!! Thank you so much, your help is GREATLY appreciated!!

Roger Goff

Its open all night. Thats cool if youre in a bind to get something done. The staff seems fine, but not overly enthused to be there. My experience has been positive whenever I go there, but not exceptional.

Derek Kang

Plenty of parking, help is always available, even orders through the phone can be completed and quickly picked up and paid for. 24 hours open, really awesome for emergency printing jobs

Johanna Stutz

Get a little no internet work done and enjoy the free people watching. There is always 1 individual that makes you feel better about your day.

Dan B

Poor customer service, a rep was pushy trying to sell me packaging material I did not need for a properly packed FedEx shipment.

Kaleb Tapp

24 hours comes in handy, Ive come at 1am before for a school project. Perfect place to get everything done

Brad Russ

I went here to use a computer to check my emails the cost of using a computer is a bit expensive though.

Shankar P S

I ship from here regularly. I have been satisfied with the customer service every time.

Brian Warren

They are so friendly and helpful. Thank you!