UPS Customer Center

17115 S Western Ave, Gardena, CA 90247, USA

Address:	17115 S Western Ave, Gardena, CA 90247, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–1PM Closed

Location

Photos 15

Reviews 13

Big Mike

Poor - I live in a security building in San Pedro, CA. The Property Management Co. fialed to keep the buzzer, door entry system in working condition so I gave UPS my phone number and asked the driver to call me when he came with my package. He failed to do so. The next day the same thing happened, so this time I called the Gardena office to complain, and the Manager sent the driver back out with my package and telephone number. When the dirver got here, he informed me that because I had complained my name and address was being placed in their blacklist and I could never have anything delivered to me again. Yesterday my pharmacy used their service to deliver some life-sustaining drugs but U.P.S. failed to deliver and they kept my package on their truck overnight. Why does one driver have the right, in America, to blacklist any customere that dares to lodge a complaint with their supervisor, and why do the supervisors honor those blacklists?

Anonymous User

Since the jerk I spoke with over the customer service line failed to provide me with an address I can send an official complaint letter to Ill bring it to Google. This office must not train their delivery staff. Every time Im expecting a package I can count on them not to deliver or even bother using the telephone outside my apartment to gain entrance. Its a guarantee that if ever I order from a site who uses their service thatll Ill be in stored to travel down two different freeways to get to my "nearest" office. But the killer is that theyve failed to deliver multiple text books (which at most times I need ASAP), but for Christmas I ordered my father a $200 Kindle which they had no issue at all leaving on my front porch for anyone to steal.

Antonio Alaniz

My job shipped a laptop through this place, 3 day shipping. A week goes by and I track the package to this location only to have a slow gentleman tell me the package was returned. They documented 4 attempts to deliver my package...I work from home, no one came to my door, no one called me (they had my number and instructions to call me at delivery), no voice message, no note. Instead, I had to come down there and the guy that tells me offers no apology or attempt to make it right or find out what happened. Un-be-stinking-liev-able. When did UPS become the United of the shipping world? Ill only use the post office from now on.

Anonymous User

SMASHED & DESTROYED!!!!!! Spent $400 to ship 2 large boxes. The 1st box that came out was smashed, ripped open on the side, all taped up and looked like a ball. I asked," What in the world happened?" Answer,"I dont know." like a dummy. Then they say,"you can refuse it." like a idiot. Why would I do that??? All my stuff I owned was shipped 3,000 miles away. The 2nd box was not in the box that it was sent in. UPS couldt give me any reason what happened. "What happened was someone smashed it!!! and decided to just throw everything back in the box destroyed!!!"

Tiffany Lopez

I am so over UPS and UPS customer service the drivers are so lazy. I have been home when packages were supposed to be delivered and watched the driver just sit in the truck and not attempt to deliver. One time in particular I left the gate open and left a sign in the gate letting the driver know I was home. I saw the driver take my sign down and just leave a "sorry we missed you note" he didnt attempt to deliver to me. I wish I could chose what company could deliver to me when I order items on line. If I could I would definitely not chose UPS!

Massoud Shirazian

Worse possible experience a few times. First time never delivered a package which was lie. I had my security camera on all day long and there was no delivery. Then they said it was stolen. Second time: ordered a medical device that was supposed to be delivered by a certain day guaranteed and it wasnt. when I called them they said it will be delivered the same day. An hour later another VM saying you can pick it up from heir center! or will not be delivered for another 3 days! Everybody in that center is rude, unprofessional and unhelpful!

Jon Armstrong

Anyone giving this a poor rating is probably wrong or may have gone at a busy time. I am a tough critic but I really had a great experience. I got there at 8:30 am and was literally in and out in less than 5 minutes. The staff was courteous, timely and friendly. Some tips..bring a gov. issued ID, if the address on your ID is different than the one your package is addressed to you should bring a piece of mail from that address with your name on it. I overheard a lady telling a customer that but he was still able to get his package.

Katherine Wagner

I worked for the USPS for thirty 30. I have recently visited the station on Crenshaw Blvd. and it was ridiculous. There was one window open and fifteen customers in line.. So mailing thru a competitor is against my common practices.. so out of desperation I visited this UPS service center what a surprise. NO line. The clerk put my fragile piece I was mailing in another box to make sure it secure. It was a very pleasant visit. As a matter of fact I am returning today .

Stretch Head

We had an 86 pound refrigerator, a compact undercounter one, lost here. It came in here and now its lost. This is after three days they said was to be delivered, but never was on a truck. How do you lose an 86 pound package? I know, someone took it home. Have you noticed they dont give out their number? I went there, sat 36 min while they went searching for my fridge. Couldnt find it, took my number and said dont call us, well call you. Never got a call.

Alex Ksynkin

UPS is not good. Not mentioning regular disappearing of packages, delivery is kinda the same. Waiting outside for the truck, losing all day just to figure out online that driver made an attempt around 5 hours ago. Redelivery looks the same. Package from Michigan to California was traveling somewhere for an extra month! And they refused to deliver it to my place because time was out! I highly recommend to everybody: people, avoid using UPS!

Jimmy Arreguin

This UPS store is the worst! bad customer service! i run a small business here in Wilmington and i order a part for a customer. which is one week late due to UPS. I have even seen the driver deliver to a business across the street from me. but yet my packeage is nowhere to be found. now i will have to wait 2 more days (over the weekend) to finally get what i order a week and two days late! someone needs to do something about this!

Kysh Renee

I live in an apartment building and I would much rather my packages b e left with my manager when I am not home. So I left a note at the entrance and on my screen door for my delivery guy to do so and he didnt. he just left my package on the ground and it was stolen. They suck. And I hate that they are coming out of Gardena and they dont deliver to Hawthorne until 630-7. I hate this place. I never have an issue with FedEx. ..

Vanessa Gregory

The delivery drivers are the WORST! I waited 3 hours only for my package to not be delivered. The driver lied and said "receiver wasnt available" but I was home the whole time. The fact that my house is at the end of the route (5-7pm) is bad enough. But to not even bother to deliver is ridiculous. It is Saturday and now I have to wait and go pick up my package on Monday.