Purrfect Auto Services

Address:	3075 Edinger Ave, Tustin, CA 92780, USA
Phone:	+1 949-653-0100
Site:	purrfectautooftustin.com
Rating:	3.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–3PM Closed

Location

Photos 54

Reviews 8

B Sloan

I had an excellent experience with Purrfect Auto in Tustin. I am new to SoCal and was looking for a locally-owned auto shop with good reviews, preferably affiliated with AAA and the Better Business Bureau. Purrfect Auto checked all those boxes. I made an appointment two days ahead and they got me in on time, which was nice. I had budgeted two hours for my service, which was a "AAA Road Trip Ready Package," including a full-synthetic oil change, tire rotation, fluid top-off and standard vehicle inspection. It took exactly one hour and I was out the door. Pretty good deal, too. About $72 for that service, which is totally fair. The waiting area was okay. If it was busy I would have maybe walked elsewhere, but their front desk was manned by a friendly man who was a pleasure to speak with. They also have free wifi, so I streamed Netflix while I waited. The man who completed my service was friendly too and seemed to do a really good job. They recommended only one additional maintenance, which was a new air filter. My car is two years old, so I am sure thats true. I declined as I can do that myself, but they did not recommend services that I did not need, which is nice because I have been to auto shops who do that for extra money. I believe they are trustworthy. Overall I am very happy with my experience and will continue to use Purrfect Auto. I highly recommend them!

michael compas

Just goes to show you how a business can go down. I made appointment in good faith, dropped my car off the night before with assurance that mine would be first the next morning. I called at 10;30 am the next day and was told that the work had not yet begun. The reason sited for no work performed was a call that was supposed made to me, with a message left. That was a bold faced lie. No call was made, no message was left. When the owner finally called ;me and left a message, there was no glitch. There were other self-serving, manipulative false statements that were made to me. I cannot and will not have dealings with people who are not honorable. I picked my car up, and took it else where the next day. My entire morning and part of that afternoon were utterly wasted. And, of course, the time the following day too. No price is cheap enough, no job is good enough, to be subjected to people who do not prioritize integrity. It is sad to me that Jim is no longer running the place. I knew that I could always trust him, for years. I will never take any of my cars there again.

Anonymous User

I have been to this shop twice now. Once for a possible gas leak, and once for a break check. The first time they did not find an obvious leak anywhere and said the only thing they could do was take the gas tank apart, which would cost me money and may not even be the problem. So, they said to bring it back the second I smelled the gas again so they could see where it was coming from. It ended up being the gas tank, which I found out on a roadtrip, but it was the dealers fault from a previous dealer repair. The second time, I had them check my back breaks and they said I did not need them for quite a while. I appreciated the honesty. They did, however, suggest I flush the break fluid (which I did see online that is suggested after 45,000 miles which my car was at 48,000 miles) so I had them complete that. They also saw I was in a bind and gave me a ride home. Great customer service and honesty, I will definitely go back.

Anonymous User

Rip-off: They used too many words but didnt fix the problem! I took my car to them b/c the a/c would blow cold air even when the turned on the heater. They charged me $131 for not solving the problem. Apparently their instruments didnt fix the problem and nor were they unequivocal and smart enough to do a simple manual test and give me a definite answer. They didnt bother to turn the air on and test it with their hand to see if the air was hot or cold and they are giving me all this jargon about using the best instruments to check what they had done There are people who get things fixed and then there are the others who document all that they did and mince words to confuse you to believe that they did an honest days work. From my experience I think these people belong in the latter category. Ill take my business to better mechanics.

Bill Bonds

Called on a Sat. Morning after getting quote of 70 to 90 dollars from Jiffy Lube, Oil Can Henrys, etc, for an oil change, lube and filter for my 2012 Chevy Avalanche. The manager says to come down in an hour and hell have out in an hour for 25 dollars with 6 quarts of synthetic oil, etc. I get there when he said, and he had me out when he said... And guess what? The Bill was $22.93... Guess where im going in the future. Plus they do othe service like tires,and alignment too which i need. They are a 5 star business and by the way they have about 10+ bays... And they are polite and professional. They are a corporation but independently owned and operated. Good luck everyone... Thanks PURRFECT AUTO...!!! BILL

Becky Kwan

"DO NOT GO TO THIS SHOP", especially for smog check repair unless you have thousands bucks to put there. I had a very bad experience with this shop, for smog check repair, they charge $189 for upfront checkup, including smog test fee after repair, which they never did on my car. At first they asked more than $2000 for repair. After negotiation on the necessary repair, finally they promise to fix and pass the test if I pay $835 for everything. However next day they changed their mind and wanted to charge me $1300. When I tell them that I can not afford this amount, they refused to do any repair work. The manager told me, "I do not want to make money on $300 repair".

Mike White

Wife took her Lexus here for a full inspection based on a coupon from AAA. They called her and said her front axleshaft CV boot was leaking grease and needed replacing. Only 45k miles on car. She gave her OK. I went with her to pick up the car and asked to see the axle. No torn boots, just some slight seepage from under the clamp on the inboard side. I told them there was no reason to replace the axleshaft and they didnt put up much of an arguement. I said that I wanted them to no charge the replacement. They said the best they would do is knock $150 of the total. Paid and left. Showed the axle shaft around to mechanics who agreed with me.

Lisa Thomas

"Fast, Honest, Great Service" I started taking my car to Purrfect Auto 6 months ago and have nothing but great things to say about them. They are such a breath of fresh air compared to the dealership service departments. They are accommodating with fast turnarounds, fair in their pricing and dont suddenly find mysterious problems that didnt seem to be there when the car was brought in. Love Jim and Dave - both have been so gracious to both me and my 20 year old daughter who needed quick service before returning to school. I highly recommend Purrfect Auto for all your service needs.