Golden Eagle Moving Services, Inc.

1450 N Benson Ave, Upland, CA 91786, USA

Address:	1450 N Benson Ave, Upland, CA 91786, USA
Phone:	+1 909-946-7655
Site:	goldeneaglemoving.com
Rating:	4.3

Location

Photos 76

Reviews 4

John Cermak

Golden Eagle was recommended by several people. Mike Burnett came out and insured us that they were the most professional and others would contract with different people when they dropped off the load. He sold us on the fact that we would have the same people unload as loaded. This was only partially true. the driver was the only real person that handled it from start to finish... and he had no clue how things were taken apart. He tried his best, but the packers took things apart, didnt take the time to keep things together.... bolts with tables, screws with tools, parts to attach yard heaters, etc. The items were dropped off in piles and left with the promise that someone would show up later to fix it. We have yet to see this. When Ethan Allen tables were reassembled, screws were overtightened and wood bubbled on the top surfaces. Screws were missing making the tables un usable. Tables are still sitting upside down in the middle of rooms awaiting the mysterious people that will return to repair the problems. Mike Burnett made a final sales pitch that our largest customers receive a top producers award that allow the set up of two home theater systems where they hook up two wall mounted televisions to surround sound, stereos, Xbox, PS3 just the way we take it apart, as well as the set up of the home computer systems including the WiFi, Routers, printers and such. Upon arrival to our new home no one knows anything about the way this works. In fact, Bob Johnsons response was that I try not to get involved in this type of stuff because all I do is schedule, but we will take care of it. That he did.... We teleconferenced and insured us that it would all be taken care of, in fact gave us the name of a company to use and said he would rather us take care of the issue and reimburse us and his salesman would be charged the cost since he didnt understand the award process. He said to have the two tvs hooked up and computer system by the company and I would be reimbursed. I did that and had two separate bills produced.... one that was for the wiring of two in wall speakers and cutting in four others.... I felt this was not within the agreed set up. I paid the company and submitted the bill to Golden Eagle. I received a very kind letter from the CFO... Tom Johnson that said that they would pay half the bill and I should be more than lucky to get that. I contacted Bob Johnson on Wednesday, August 12, 2015 to discuss the issue and he said we didnt make any money on this so he was done speaking to me and hung up. I have worked very hard for my belongings. The crews that packed initially did a great job packing to prevent damage, but rushed at the end. They didnt keep bolts with packed items.... In fact, part of the electronic issue is that we have no idea where any of the wires went for each of the items and some had to be repurchased...... ethernet cables, plugs etc. Crews on the back side delivery were contracted to unload. I felt bad for them as they showed up at 0800 and didnt start unloading until 1:00 PM since the driver couldnt get the truck in the driveway and a small rental truck was used to shuttle. They finally rebelled and quit at 1:00 AM in the morning and refused to lift another item and left. They reportedly were coming back the next day, but one of the rebelled workers told us that they had no intentions of returning, however the driver assured us that they were coming the next morning. They didnt show! They decided that they would come finish on Fathers Day at 5:00 AM. I believe that a company should stand behind their bid and service even if they lost money. The owner... Bob Johnson.... obviously believes that when he has no more meat in the game that he abandons the contract. His exact statement was I havent made any money, nor has Mike Burnett and we are done speaking to you! CLICK!!!! the telephone is hung up. I challenge each reader to reference this service and answer Bob Johnson, Mike Burnett, and Tom Johnson by referencing this review so that he understands how important every customers word is

Milly Day

After meeting and speaking with 4 or 5 moving companies I met with Mike at Golden Eagle (United) I was impressed from the beginning with his knowledge and helpful instructions on packing. I did not know there were different grades of packing paper or cartons. Mike also informed us how to get the public street in front of our home blocked off the day of moving by contacting our local police department and thus saving us an extra $550 fee other companies were going to charge us to use a smaller truck to take our goods to the moving van. What cinched the deal for me was that I got a Binding Estimate. This meant my price was locked in. If the weight of my goods was less than estimated I would get a check reflecting the difference. If the weight was higher than estimated the estimated cost would not change. This is incredible in this industry. Any questions I had were quickly answered by Caroline in warm, friendly, knowledgable manner. Moving day was so much better than I anticipated as were we packed by this fabulous couple (the Whitfields) and two helpers. At the promised time we received our goods that had to travel from California to New Jersey. The original movers also drove and unpacked. It was without one negative incident, or word even when they saw the three flights of stairs. This company delivers in all ways. I have moved 14 times and I consider myself a good judge. United Van Lines (Golden Eagle) are tried and true. Anyone else is second rate. Go with the best United, we did!

Andy Nguyen

This company is hands down, far and away, the BEST moving service I have used. In the past 5 years, we have used three different moving companies, and Golden Eagle was BY FAR the best, from start to finish. From scheduling the move to the the actual move itself, Golden Eagle far exceeded our expectations. Our 4 man crew of Sean, Art, Jesse, and one other young man (forgot his name!) was AWESOME. They were all dedicated, hard working, caring, respectful, and most importantly polite and super friendly. I trust them fully with our belongings and they took the best care of our things--nothing was damaged at all. They took extra care to wrap everything, worked carefully, and had an awesome attitude the entire time. I cant thank these guys enough--they made a stressful experience into one that was much easier to deal with. You guys are the best around and I would recommend them in a heartbeat! I cant say enough wonderful things about this company and their workers!

John Brooks

We did a local move in August and then an out of state move in October. Both experiences with them were very professional. My interactions with the front office all the way down to the men doing the heavy lifting were top rate. The workers were very efficient and very careful not to do the slightest damage to any of our furniture and property. Their top van driver, Delbert Longberry coordinated the entire operation and saw to it that the entire team worked together to achieve the desired objective. He then safely drove all our belonging up the treacherous Interstate 580 to our new home despite very windy conditions, that at times required him to drive at only 25 mph. When you hear in the news about horror stories regarding moving companies, it can be pretty scary. Thankfully, there are honest and reliable companies in the moving business and Golden Eagle Moving Services is at the top of the list in my book !