Firestone Complete Auto Care

1200 E Monte Vista Ave, Vacaville, CA 95688, USA

Address:	1200 E Monte Vista Ave, Vacaville, CA 95688, USA
Phone:	+1 707-685-8741
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 22

Reviews 17

Evangelon

I purchased a set of performance tires from them for my BMW a few months ago, the rear tire was loosing air rapidly so I took it in for repairs, they told me that they didnt have time and to come back the next day, they filled it with air and sent me on my way. They next day I brought it back and was told it couldnt be repaired because the tire had a nail on it and they would have to order the tire for me and to come back again the third day. So they once again filled it with air and sent me on my way. First of all, they had plenty of time to look over the tire, it was 3:30 pm and they dont close until 7:00 pm! At least to insure their customers safty! Secondly, they should have been able to determine if a new tire needed to be ordered on the first visit, at the very least have it available the next day just in case. If it ended up not being needed no harm done since it was a store transfer. Instead their lazy employees would rather inconvenience their customers and potentially put them in harms way. Ill never purchase another item from Firestone.

Chongyi Wang

Beware, this store is racialist! If you are a minority and visit this store, you should be very careful about your saying , any argument or complaint will cause refusal of service by that white manager, especially if he think your business is not very profitable. I signed service agreement for repairing a flat tire by a store staff but that white manger then refused to serve me because I merely said" it is a minor repair and should be finished within 10 minutes" when I was informed they need an hour. My tires are Firestone and only purchased 2 month ago for 800 dollars with warranty, and I also agreed to pay them 20 dollars for repairing. I will never forgot that white guys face, a expression with full of discrimination.

Daniel Wilson

Decent service. They were unable to pull two of the four service light codes from my car but still charged me the full $99 to check them (I found out after the fact that Autozone does this for free). I went there three months in a row and the first months they said my tires were fine, the next month they said that they highly recommended that I get all four tires replaced, and the third month the tires were magically fine again and I didnt get them changed. Funny thing was they were having a sale on tires that second month, so watch out if they are suggesting things just because they are on sale. Other than that, the service was pretty good.

Donna Marie

I had a flat tire and my spare tire had a defective valve, so I had to have it towed to Firestone. First i thought Id have to wait a long time for buying & for installation Instead the head clerk assessed my dilemma and said shed have one of the servicemen repair the valve on the spare and have it put on my car. On top of that about 30 minutes later I wasnt even charged for it. What a blessing! I live in Woodland where I prefer to purchase my tires and was relieved that she was understanding of my situation having had to be towed and all.

sunem rivera

Our experience was not pleasant. The manager apeared to be rude or very stressed even with his own personnel. He may not know it or may not help it. But we urge the owner or the board of directors to do something about it. The deal l got was fantastic for an oil change. Graet coupon. But still l think l would not come back even if l could get a good deal again. Good deals and knowladgable technicians is a good thing u got going.But great customer service is the key to success.

Kenneth Clayton

Last week I set an appointment time for my RV. Called before I came in to confirm appointment time. Was informed all good come in, showed up at 10:00 am set time. Waited until 12:00 before RV moved, 45 mins later they call me "Im in waiting are" tell me tires didnt come in on Thursday shipment. Both tires off one unmounted. Really!!! WOW talk about dropping the ball, will be looking around, may not come back ever...hummmm

william Fisher

I went there for an oil change. I have a 2008 Ford F350 diesel. I wanted Rotella synthetic oil. This costs under $20 per gallon at any parts store. Firestone was going to charge me over $40 per gallon! I said i could go get the oil myself but they said they couldnt use it because they didnt provide the oil. What a crock. Stay away.

Josh H

Service was sub par. The guy who helped me in the evening was very impolite and they didnt align my wheels correctly. I bought the lifetime alignment package, so Ill be taking it into a Sacramento location to get it done right.

Rick Angelone

Quoted my son who was stranded twice the market price for a brake job! These guys should be in jail. He took it one block away and paid $480 instead of the $900 Firestone quoted. Stay away from these predators.

Estaban C

How to change oil: Find wrench that fits, turn it. Change big orange easy to find filter Insert Oil. IF YOU NEED TO PAY SOMEONE TO DO THIS YOU DESERVE A BAD EXP ; )

Lisa Tubbs Kazarian

RIP OFFS! Very dishonest and tells you to replace parts that arnt needed. BEWARE!! VACAVILLE LOCATION AMONG OTHERS WERE REPORTED ON THE LOCAL NEWS AS FRAUDSTERS!!

AHMAD KHAN

The most expensive place to fix ur car never ever go if u wanna save money

Michelle Pattiz

Ive only used their parking lot. Lots of extra parking spots

AUSTIN EATON

No problems great service and warranty!

Douglas Dennis

Excellent job on my vehicle

Great friendly service

Dennis Wood

Great customer service