Midas

1250 E Monte Vista Ave, Vacaville, CA 95688, USA

Address:	1250 E Monte Vista Ave, Vacaville, CA 95688, USA
Phone:	+1 707-724-8710
Site:	midas.com
Rating:	2.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM 9AM–4PM

Location

Photos 23

Reviews 4

Chris Haskins

6 months ago I went in for an oil change, picked it up & my vehicle had body damage. There has been NO resolve. Ive been dealing directly with the owner Curtis, & Im truly amazed corporate would allow such ownership. I just filed a complaint with the Bureau of Automotive Repair. I was hung up on and yelled at by Curtis, no one returns phone calls. Below I am attaching my summary that I stated in my BAR complaint. The time, the stress, & so forth has taken so much out of me and my livelihood. *For over the first 5 months, I received one call initially from the own, who said he was looking for a new piece. I never received a call back, but would call him about every 3 only to get the same response, "Well, were looking for a piece and Ill let you know." He never let me know during that first 5 months, so when I called him in May he gave me the same, "Ill get back to you." I respectfully told him, "At what point do we take another direction to getting this solved? If you cant find a piece, we need to work out what the next step is." From here, he became angry & loud, telling me he doesnt like my tone, although this whole time I was calm & respectful. He then angrily told me, "My guy could fix this for 300 bucks so why dont I throw you $300 & you can be out of my hair?" I already had 2 quotes that were around $1000, & told him that we could discuss a mutual price, but $300 wasnt going to compensate for the damage. I left that call telling him I could give him 1 more month, & if he still couldnt find the piece, wed need to work out another way of compensation. In May I tried communicating to the manager, his assistant, & his wife who also works for the company. I sent texts, voice messages, & never received 1 call back. The reason I was reaching out was because I didnt feel comfortable now talking to or dealing with Curtis. Finally, with no one calling me back, I called Curtis again & he finally told me he had the piece. When I started asking him questions if his team was actually qualified to do body work, he again became angry & aggressive & hung up on me. I tried to call back, & I told him that he was giving me no choice but to call file with the BAR. He then hung up again. He did call me back that evening & I felt I had to talk HIM down & explain to him, "You are a business owner. Why arent we able to discuss this respectfully & come to a mutual resolve. I know both of us dont want to keep dealing with this." His response was that he was tired of dealing with the situation. I took notes & he gave these reasons to why he hung up on me: "Because it wasnt going to be pretty" "Lose my mind" "Didnt want to yell & scream" I asked him why would he have to yell & scream & lose his mind? I felt I had to talk to him in a way to show some sort of human to human respect. He finally calmed down & we set a date for me to bring my van into Vacaville so they could put the new panel on. 6-27, I bring my van to the Vacaville location for my apt & the mgr tells me her tech that would fix the van isnt in. Not only that, but she had not been in the loop with Curtis about the details of what this was all about & she had not seen the new panel piece. I called Curtis right away. I told him because they wanted me to leave the van there all day, I had to have a car to get my kids in, so he said come back on Friday, and I will have a loner for you. So today, Friday, I call in the AM to make sure the loner was there. The manager stepped out for a moment & they said shed call me back. I never got a call back. So 2 hours later, I drove there. When I got there, there was no Loner vehicle & there was no tech. This time the mgr stated she thinks the panel was still in Napa, Curtis other shop. I couldnt fathom the dysfunction that I was mixed up in. I called Curtis immediately & told him, "Im trying to stay as calm as I can, but Im getting frustrated because theres no loner vehicle & no tech." He says, "Whelp, Ill have to get back to you." Before I could reply, he hung up on me. Its now 4 hrs later & I havnt received a call.

Anonymous User

I came in for an oil change with a coupon(for $24.99). Turns out my car needed 2 more quarts of oil so there was a surcharge added, but thats ok. The service was quick(was out of there in less than 25 minutes), but they will try to push(rather agressively) extra services that your car may or may not need. They said my cars air filter needed to be changed, even though it was last changed 3 months ago. After I got home, I examined the filter and it was still clean and looked ok, not surprising since the filter was only 3 months old. Also told me that my shocks were leaking. I also examined afterwards and I did see one shock in the front which was leaking. They wanted to replace both of the front shocks($600), although I declined their offer to replace the shocks since my car was still under warranty. The lady at the counter seemed irritated that I declined the extra services. I think they probably dont make much money on oil changes, so I understand why they try to sell extra services. Just do your due dilligence first. I am not sure if I will be back.

Terri A

I went in to get an oil change today. The guy at the computer was speaking to the customer in front of me very rudely.(a woman with a baby). She had work done & brought the car back because the car still had the same problem they supposedly fixed. He was acting annoyed with her & throwing out all sorts of BS excuses that it could be something else other than what they fixed. He even tried telling her she needed new tires(they were brand new tires she had bought 2 weeks ago). Also claimed hes the one that PERSONALLY test drove her car & knew it was fine. She informed him she was there waiting when it was test drive & it was NOT him that did it. He quickly started back tracking & throwing out other excuses. & trying to scam her. After listening to him I left without having any work done & will not ever go there. Was a good lesson for my teenage daughter that was with me on how mechanics try to take advantage of women & if she experiences anyone like that to not let them near your car.

Vera Smith

Amazing Service. We were driving down the freeway on a Sunday, early afternoon, when a horrible screeching noise began coming from the front of my truck. We limped into Midas and took us in right away. They put the truck on the lift, took the tires off and began inspection. At first look, they were afraid the ball bearings had gone bad. As it turned out, a rock had kicked up and got stuck in the caliper. Once the rock fell out, they continued with a thorough inspection, took the truck for a test drive and all was well. My only regret is that I dont live in Vacaville, so I am not able to take my truck there for regular service or I certainly would after they took such great care of us.