The Auto Shop

Address:	2044 E Main St, Visalia, CA 93292, USA
Phone:	+1 559-734-2886
Site:	theautoshopvisalia.net
Rating:	4.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 14

Reviews 17

Cristina Quiles

Also I updated per response to jim. I contacted this job based off of reviews put on here by other customers was told by word of the mouth that this shop was a great shop trustworthy and great customer service today I spoke with Lori who claims shes a customer service manager shop manager was given horrible customer service when asked what I was looking for I told her several times the issues I was having and what I expected I was then cut off and abruptly talk to with no disregard or remorse ask to speak to the shop manager or owner and was given the runaround and told that Id be called back at a later date FYI for one and youre better off taking it to a shop like Midas where they give you great customer service with more trustworthy Representatives I will never give my business to this company and I will suggest to others around me to not trust this company based off of their customer service and general knowledge Re: To update the shop owner and shop manager do not properly train their employees answering the phone to appropriately speak to customers simply put I do not feel the need to have to call back based off of the way that you allow your representatives to conduct themselves on the phone your business is not as professional as you would like to lead on to your reviews in regards to a diagnosis for my vehicle I suggest that you listen to the phone call and see that I simply wanted a base price to read the codes it was given horrifying customer service and return for asking to speak to the manager I was probably disrupted by a short and offensive answer I would love to believe that this company conducts business that is trustworthy but based off of my experience I can only tell you that they choose to ask people to positively review their horrific customer service after I called -midas I was given a simple quote ended up spending $510 that this business lost out on based off of bad customer service. I wanted to give my business to this company based on reviews its sad that something as simple as phone etiquette stop this company from receiving business form myself and any other associate that asked me for a good auto body repair shop.

Anastasia Jackson

A great mechanic shop!!! Iv been very happy with my experiences with the auto shop, I have taken my gmc in many times due to my engine light popping on and off and with no hesitation they have seen me the same day and have been figuring out what could possibly be wrong with my car. I have been to A lot of mechanics in the past and I must say they are the best by far! They have the up most by far, greatest customer service! They explaine everything in detail and get it done! Thank you so much lori, juan, and jim! I feel so much better knowing my car is more than well taken care of! You guys are amazing! Glad I found you guys! Five stars all the way!

Dana Clark

Have been going to The Auto Shop for ten yrs now and have never been givin wrong info or been over charged for work. They always tell me what is wrong with the car and list it from worst to what can wait. Have had a time when daughters car was acting up they tried a certain part to see if that would work. They let my daughter drive car for a week to make sure that was the problem. (Luckily the part they put on was the problem). Not many shop will let u do that. I am not that mechanically inclined so i rely on them to fix problems. When people tell me about their car problems i always refer them to The Auto Shop

Will Shattuck

I was driving my wifes minivan to Jims shop to get it looked at so it would pass smog. On the way it started smoking so I pulled over. I called Jim and let him know that Im on the way with more issues. Once I arrived Bob was very helpful and helped me to stay calm. Next Juan called me with the best news that could happen. My engine wasnt shot. He said my engine was fixed and also fixed my smog issues and oil light issues. The whole shop is very nice and kind and understands that when you have car issues you get a little tense. They all helped me to stay calm. Well Done!!

Janna Barlogio

Jim and his reliable, honest, hard-working staff has worked on my mothers car for years. The best, cleanest and most reliable auto shop anywhere in California. Always pleasant and makes sure the customer understands the repairs before doing the work. If he can save you money, he will. The most integrity from any car repair man I have ever know...... Go see The Auto Shop for all your auto repair needs........

Brian Carroll

Seventeen years, seven drivers in the family, and multiple cars, I have never had a bad experience with the Auto Shop, nor talked to anyone who did. When the kids were in college, Id have them drive home from L.A. or Santa Barbara to have their cars worked on here, because I knew it would be done right, the first time. They have always gone above and beyond for me.

Johanna De Jonge

Honest, thorough and knowledgeable with straight forward and competitive rates. Im so happy to have found such a great auto repair shop! They know a lot about Prius hybrid systems and will get you back on the road as quickly as possible. I cant imagine going anywhere else from here on out. Thanks Lori, Jim and all the other techs that helped me out!

Kaden Kalstrom

Amazing experience with the Auto shop! If you have had bad luck with mechanics in the past this shop will not disappoint you. Brought my car in for a diagnosis in the evening, and drive it home the next afternoon all fixed! Jim and all of the staff are very knowledge able and easy to talk to. Thanks guys!

Richard Schubert

One of the best things in life is when you FINALLY find a good mechanic you can trust! Ive used the Auto Shop for several years now and find the staff to be super professional. The prices are reasonable and I can always trust that Im getting a square deal. Thanks Auto Shop!

garrett gilman

friendly and very helpful, will shuttle you to and from hotel and communicate often regarding their progress with your car. a great shop to go to should you become stranded in this area. Great people, thanks for your help getting me home!

Laurice Polly

Jim has come to my rescue, and is a great mechanic, he has a first rate shop that you can trust. No scams here, just an honest and trustworthy repair shop!

Robert Smart

Recently used this shop...had a replacement engine installed...so far so good....all the staff was great and cared about getting the job done right

Cricket Hutcheson

Doing business with Auto Shop since 1994. Knowledgeable staff. Not overpriced. A place women can trust.

Bryan Morgan

Had great service here and the staff is so nice. Will no longer take my car anywhere eles but here

Crystal Lee

Great service, skilled , friendly, good looking mechanics. My go-to one stop shop.

Paula Price

AWESOMENESS!!! FAST AND VERY FRIENDLY PEOPLE. DID GREAT WORK!!!!

Gus Zamora

Great customer service!!!