D S Auto Experts

Reviews 3

JO

john flores

Took my 02 expedition here recently and unfortunately didnt have a good experience like I expected to. Vincent had great customer service and was the best part of my experience here, and I thank him. But anyway long story short I had taken my car to 2 other shops this was the third and last one I took it too. I had been having issues with erratic rough idle, and noone seemed to be able to fix the issue these guys swore they would be able too. I dished out nearly 1300 dollars and they replaced a belt and tensioner since I needed it and was there, and they determined I needed a throttle body and induction system clean out due to being clogged with debris and that I needed new spark plugs as well and that all this would fix my problem with a idle relearn procedure. I agreed since they seemed to know what they were doing, and I have a fairly good mechanical background and seems reasonable it could cause my issues. Got my car back the next day cleaned inside and out which I am thankful for last drive was out of town with kids and inside and outside were filthy. Car idled ok for a day then had same issue next morning. When I popped my hood I noticed my engine cover was missing. I know it was there because I had changed my IAC valve the day before and me amd my dad made sure to install it before I went home. i called Ds a few days later to tell them the car wasnt fixed and still had the same issue, and asked politely if they could look for the engine cover assuming maybe they were busy and forgot to install it. Moses said he would call about the cover, and to wait a week for the car to relearn the idle. A week went by and nothing so I pulled my ignition coils and most of them were filthy and cracked which can cause my issue not to getting the proper spark. They did replace the plugs though which I know it needed from the boots. I replaced the boots and springs lubed them and reinstalled and did a pcm reset procedure and the car is running like new. Bottom line they had to pull these to access the plugs they should of seen the bad condition and asked to replace them at the same time as the plugs and didnt. They did about 60% of the job charged me a arm and a leg and left me the rest of the work and told me it was fixed. Moses told me when I called him a few days ago about the engine cover that when they received my vehicle it was never on the car. I am guessing it was lost or kept as a spare for another vehicle , and they are denying it. Sad thing is I am a Christian, and they appear to be Christian run with Bibles in there office, Christian music on, and the Christian dove symbol on there business cards. Not a good way to portray yourselves if you are not going to be a honest company. Going to have to pay 35-45 to get a new cover off ebay, try to find the right bolts at osh, and not getting back my 1300 which I could of still had since I could of done all they did on my own as well, and would of fixed the car on my own. 1 star and not recommending anyone, or returning here again.

JE

Jean Paul Cortes

Had my car towed to D S Auto Experts for somewhat of an emergency repair. I was pretty sure the problem was that my alternator went out. Manager that I spoke to disagreed and after telling me that the alternator had been ruled out a $110 diagnostic was needed to determine the issue. After diagnostic, lo and behold, the issue was in fact the alternator. The manager, Moses, quoted me a $700+ price to replace the alternator. I could not afford that cost and didnt want to pour more money into the old car, so I tried negotiating different options with Moses to bring the price down. He told me that the lowest he could go was $560 and could not go lower since the majority of the cost was due to the amount of labor that the repair would take. He said that there multiple components that had to be removed in order to reach the alternator and that if I gave the green light, the car wouldnt even be ready that day but maybe by the end of the next day. I suspected that Moses was being insincere about the labor intensity of the project and decided to research and call competitors around to get a quote from them. I called about six different businesses around and got price ranges from $200-$300. One business even offered to only charge me for labor if I provided the replacement alternator. They all agreed that the whole process would only take about an hour to an hour and a half. In the end I voiced my concerns to the manager and only paid half price for the unnecessary diagnosis but still informed him and the owner, Santos, that I would take action if changing the alternator was an easy process instead of the intricate and time consuming process that Moses was trying to lead me to believe. A family friend, ended up helping me change out the alternator with basic tools, in about an hour and a half. The repair would have cost me $210 if the friend would have charged me for labor. Instead, it cost me $150 for the alternator, and a six-pack of beer. I do not appreciate it when businesses mislead customers and try and take advantage of them.

SA

Sadie Finney

D & S saved my summer and ended my car nightmares! Its a long detailed story, the last 2 paragraphs are the most important. In December 2014, my alternator failed in my 2002 Subaru Outback. I had it towed and repaired in northern California (and bought a new battery), only to have more issues in March 2015, corrosion on my battery cables which was another tow and repair to the same shop. On May 31, 2015, I was 400 miles into a 500 miles moving trip. My alternator failed again and I was towed to a nearby shop that the tow truck driver just took me to, and my family picked me up since it was a Sunday night. Since my original repair was covered by a Napa Autocare warranty, the 2nd new alternator was covered, and I drove the remaining 100 miles to get home 2 days later. By July 11th, the 2nd new alternator was dead too! After doing some research, I decided to get the new repair at D&S, and this is where my story gets positive! After explaining the issues detail to their helpful staff, I felt good about them looking into the issue. The following day, I received a call that the wrong alternator was installed in my car! And it likely happened twice... They replaced it with the correct alternator, replaced a battery terminal, and inspected all of the systems affected by the original error. Since this was a 2nd warranty repair within the coverage period, Napa covered this repair for me. Finally my 7 month nightmare is over! Ive been driving for 2 weeks now without an issue or a single dash warning light coming on. I am very satisfied with how thorough they were with the repair, as well as their prompt service. My car was filthy when I dropped it off, and had been washed and vacuumed when I picked it up. I am very happy with their work and I will return here for repairs and maintenance in the future, and I would recommend them to my friends! :)

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