Firestone Complete Auto Care

760 Ikea Ct, West Sacramento, CA 95605, USA

Address:	760 Ikea Ct, West Sacramento, CA 95605, USA
Phone:	+1 916-520-0785
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 42

Reviews 15

David Roberts

I came in for a front end inspection for 57 dollars to determine why my car was shaking at freeway speeds. They recommend that i get 4 new tires cuz they were seperating. So i go to another shop an the ask him for an inspection while they does my front tires. An not 5 seconds into lookin at my car he determines thatmy tie rods are bad on both sides. I call firestone an talked to chris there an he argued that they were only required to inspect my bearings and front tires. Which is why they didnt notice my tie rod which sticks out like a sore thumb. Because i didnt ask them to inspect it. Thats not how things work i trusted them to inspect my front end an determine why my car was shaking and they didnt do there job. Now after ive got new tires they would like to give me a refund for the inspection. Not to mention he told ne that an overall inspection cost only 22 dollars, basically they over charged me for misinformation.

Christie B

Horrible! Whats the point of scheduling an appointment if its still first come first serve? Pitiful customer service is what Im basing this review on. I scheduled a 1 oclock appointment for an oil change, get there at 1:05 and told it will be up to an hour an a half wait. I let the guy at the counter know Im on my lunch break which is why I made the appointment. He says sorry but there are other cars ahead of you. Really? Did they all have 1 oclock appointments too?? So I scheduled an appointment and wasted my lunch break to come get an oil change that was going to be on a walk in basis? If thats the case, why even make an appointment?? It takes that long without an appointment. I will never go back! However, I do love the Stockton Blvd and Elk Grove location. I recommend them. Only reason I chose West Sac location was due to convenient location to my job

Umesh Nimbargi

They are worst in terms of respecting customers and showing professionalism is concerned. The front office person not only rejected providing me a ride to office (just 1 mile from Firestone) but also didnt let me use the office phone to call my friend to get a ride when I had to drop off my car for break pads installation for more than 2 hours. I clearly explained that I forgot my cell phone and need to make a call to my friend to pick me up, but they werent helpful. With such a unpleasant experience, I changed my mind at the last minute to take my care to nearest Nissan Service center instead of Firestone to get break pads installed. Guess what happened next, the diagnosis report provided by Firestone were incorrect as compared to Nissan service center.! I paid less money and got better service in the service center.

J Counihan

I generally had good experiences there, though this one changed my mind on them completely. I generally did whatever regular maintenance they suggested at face value (ex: replaced belts), and one day they recommended replacing the 2 rear tires as they were balding. I asked if I should just replace all 4 tires as they had a buy 3 get the 4th free deal, and the guy recommended not buying all 4 as the rear tires wear out faster, so I buy just 2. I show up 2 months later for my next oil change and then Im told that they recommend changing the 2 front tires. I explained the circumstances but they wouldnt let me get the deal retroactively. I understand why they wouldnt let me have it, but it still was enough to make me doubt any recommendation and I feel manipulated.

Eric Keller

I have had overall good experience with this Firestone. I had four new tires installed and after a year of troubleshooting and about 3 visits one of the four remained either out of round or out of balance. They continued to look at the issue and when they couldnt resolve it, installed four new tires at no charge. Needless to say I was happy. One thing that I do find frustrating is they always inflate my tires with too much pressure. My vehicle calls for 30 psi. Its listed on the door jamb and on the fuel door. Every time I get my pickup, all 4 tires are set to 35 psi. Even when I ask them not too. I think a tire store should be better at that.

Jason Davaloz

I made a appointment to have breaks and rotors, oil change, and vehicle inspection with tire rotation, got a good deal on break and rotors with oil change, dont pay $20 for inspection, I picked up my car, had to go back in cause they didnt rotate my tires, said my fluids were good, windshield wiper fluid was empty, said air filter was good, I havent had that changed in over 2 years, honestly I think they dont check anything, they just check the boxes on the paper work, this should be addressed to managers and employees!

Stan James

Over the last 2 days i have been hearing grinding sounds coming from my cars left side front wheel. I took my car to firestone on Friday June 2nd 2016 early in the morning about 1 hour later firestone called and said the sound was caused by a rock stuck between the rotor and the rotor plate. They fixed and off i went. Great customers service ***** five stars. S. James

Brenda Sturges

We have taken both our cars here for as little as oil changes to as much as full sets of tires and the bells and whistles and these guys never disappoint. Every person is always extremely helpful, polite, knowledgeable and communication is prompt. We did price shop and found Firestone to be very competitive on top of having better customer service. Thank You!

Donna Mccloud

Im disappointed that they changed the name brand of oil they use, and tripled the price I was paying. I do like the service I get there, but that was a big jump for me. I understand better quality, but not triple the price. I would still go there for other stuff,but not my oil change.

Nick Olai

Ive dealt with some REALLY horrible tire/alignment shops in the past. I have a lifetime alignment on my truck and always make a weekend appointment and am always happy with my service. Im in and out within an hour. Ended up getting lifetime alignments on my other 2 cars.

Neil Ram

Such a bad experience here. my tires was under warranty. One of them was losing air.. Got here took them forever to replace my tire. Will not return to this location again .Not happy with they customer service:(

Andrey G

Called them up to ask a quote for a tire, was put on a silent hold and then i ask about michelin, was told they dont have them at all, and as soon as i was about to ask about other brands, they hung up on me.

John Dailey

Honest techs, only sell what your car actually needs without pushing unnecessary services. It can take a while sometimes, but theres Home Depot, Wal-Mart, and Ikea to walk around while you wait.

Tony Reyes

i dont trust machanics to do anything for me. but the do have a tire balancing machine (which I dont) so yea. I guess they balance a mean tire. thats all I can say for sure.

Joe Mcchesney

I had a 7:00 appointment and watched them help the walk in customers while my truck sat in the parking lot. The only thing these guys are good at is waistin my time.