Neighborhood Self Storage

Address:	2902 S Havana St, Aurora, CO 80014, USA
Phone:	+1 303-647-5374
Site:	neighborhood-self-storage.com
Rating:	3.2
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8AM–5PM 9AM–2PM

Location

Photos 45

Reviews 5

Saren Holland

Not the friendliest staff. Whenever I speak to anybody but Mike, I feel like Im inconveniencing them. Whether its going in the office or speaking to them on the phone, they are never friendly and make me wonder how much they must hate their jobs. Ill admit, I have been "late" paying most of the time (but within my grace period still) and have been called for payment often, but this was mainly due to the inability to log in and pay my bill online. Their online portal is unlike most other sites where you can request a password change if you cant log in with it, so that wasnt an option. I dont always have time to sit down and call the facility to pay my bill and I work retail, so getting into the office during normal hours to pay isnt exactly easy either. I mentioned not having online access to just about everyone I ever talked to and only this last time a few days ago did the person on the phone offer to look into it, but not before he threateningly told me that unless I signed up for autopay, they were no longer going to be able to take payment over the phone. Only after I explained how I would LOVE to pay for my unit on time online, but cannot get logged in did he lose some of the attitude. Turns out my original passcode was incompatible with their online system, so it needed to be changed, which in turn changes my gate code to get in to the facility. Annoying, but whatever, I guess Ill manage. When trying to use their gate code pad, that is unreadable due to the screen being mostly blacked out, it gets interesting as well. I tried several times using what I thought was the right codes, but had to go inside to ensure the gate/passcode change from previously wasnt the issue. The staff is not helpful on this front either and will just tell you "dont read the pad, just enter your info". Im supposed to just *know* which combination of numbers and symbols to use, I guess. No hours posted anywhere that I could find that tells you hours youre able to access your unit (not online anywhere and not visible at the site itself that I could see). Imagine my surprise when I pulled up at 8:45pm one evening to quickly drop some items off and found they were closed already! Again, working retail, this is highly inconvenient. Each time dealing with the rude, unhelpful staff Id tell myself Id switch to another facility. But then Id talk to Mike and remember why I started there. Hes probably the only good thing about that place (and the reason for the two star instead of one) I was able to find another facility, closer in proximity to my home at almost half the price. And the friendliest staff. As much as I was all for supporting the small guy, Im tired of dealing with rude staff.

Rain Storms

Im updating my review now that Ive been using Neighborhood Self Storage for nearly eight months. My experience overall has not been terrible, but I have a couple of complaints and have ultimately decided that the hassle of moving to a new storage facility is worth getting out of this place. I want to start by saying that the woman at the front desk has always been really helpful and patient and funny, and shes basically the only reason Im giving a second star. My "job" is very non-standard and as a result I am usually unreachable by phone during daytime hours, so I try very hard to find businesses that make it easy to conduct my activities at my own convenience. This includes being able to pay bills online, having 24-hour access to the product or service, and being able to contact people via text or email, among other things... You get the idea. NSS started out alright; aside from closing gate access way too early (8pm) they are mostly deserted during the day and they at least made it possible for customers to pay their bill online. However, their one redeeming quality vanished when they were taken over by a new company a couple of months ago, and in addition to raising the rent and raising the price of their late fees, you now have to call or come in to pay your bill. This, for me, is a fatal flaw because my procrastination habits are the stuff of legend and Im highly forgetful. So now the situation is: forget to pay bill, remember at 2am when Im already four days past due, unable to pay bill online, forget to call/asleep/working during business hours, still cant pay bill online, get slapped with a late fee that costs more than my monthly rent, etc etc. I was also locked inside the facility once after hours, and there is no way to let yourself out or get ahold of anyone to unlock the gate, which is a business decision that I do not understand at all and question highly. So, yes it is my fault I forget to pay the bill, but not being able to pay it in any kind of convenient way is for me a problem big enough to warrant taking my business elsewhere.

Chester Lowe

I just wanted to take a moment to thank the staff at Neighborhood Self Storage. I rented with them since they opened and I was very satisfied. There was a brief time that another company had taken over. I immediately saw a difference in how they treated me. It was horrible. The billing was always a mess and the employees were really rude. Cubesmart I think it was, didnt last long and thank goodness the original company (Neighborhood/Monica) took back over! I would always see the employees outside cleaning and working. On hot days, they offered me cold water! I liked that the storage locker had an alarm!! I forgot to put my lock back on one time and got a call right away from the store. The lady was so nice! ( I think it was, Trisha??) I did have some a problem with the bill that was caused by the previous company and Monica got me in touch with her Manager right away. I spoke to the Regional Manager, Michelle. Just WOW! A job well done!! Michelle made sure I was taken care of and was very friendly to deal with. I would highly recommend this location. The prices are very reasonable and they take really good care of you. I will send them many referrals. Great Job Neighborhood Self Storage and Thanks Ladies!!

PAUL ALAN WHITEHURST

DESPERATELY SEEKING THE PERSON WHO BOUGHT MY UNIT FOR $310 AT NEIGHBORHOOD STORAGE OFF HAVANA LAST MONTH. WILL PAY TO GET ALL BACK. WE WERE MOVING AND EVERYTHING MY FAMILY OWNS, INCLUDING MY 8 YEAR OLD TWINS, STUFF WAS THERE. THEY REFUSED TO GIVE ME ONE HOUR TO PAY THEM $800 TO NOT LOSE MY STUFF. THEY ALSO TOLD ME I CANNOT HAVE A WHITE WOODEN CHEST I PAINTED THAT HAS EVERYTHING I OWNED FROM MY DAUGHTER WHO DIED. PLEASE HAVE A HEART AMD SOUL, UNLIKE THE MANAGEMENT THERE AND CONTACT ME. Theyre rude and hung up on me 3 times and when I asked why she said "I was done...and tired of talking to you..." nweed only an hour and nowy 8 year old twins dont have their clothes, toys, baby pics, beds...NOTHING

Keith Franze

The staff is great. The property is always clean. The new owners bought CubeSmart that was this location with no notification. Then they raised my monthly fee by $65! They didnt even send a letter, an email, phone call nor a text.. they just acted like it didnt matter and I need to comply. If my wrist hadnt been crushed I wouldve moved out. That raised my rent by 75%. Its a nice place but the new owners seem shady. Thats just not good business.