Red Carpet Hand Car Wash

Reviews 5

FA

Fatima Hurtado

OK long story... on my unsuccessful effort to contact the owner of this place or a manager which I dont think they have one or at least thats what they said, I decided to make this public... I took my car this morning for a car wash and paid 149.00 for the "special" detail which is the most expensive one... I left and on my way home a guy calls and says, hey you need to pay more if you want us to wash the car because is dirty... so Im like "isnt that a car wash? Isnt clean it what you are supposed to do? Thats why I Paid the most expensive one, and how come when I take my other cars which are not as bad, you dont say that you are gonna charge less because is not very dirty??? He said, I know cars get dirty but this car is very dirty so I said ok let me go back to get my car and my money... he said ok... when I get to the car wash the guy who receives the cars said (and who saw the car before I left the first time) "it was the guys" "they didnt want to clean it" "its up to them"... I go ahead and check the price list and it doesnt say at all that price might change according to how dirty the car is... so I asked for the manager they say you need to talk to the lady in front (the cashier), I tried to talk to her when she got this attitude trying to blame it on me and she said, is not that they didnt want to clean it, the guy who receives the car should of explained it to you but you asked for a spanish speaking person... (I NEVER asked for a Spanish speaking person and even if I had done it, is that a valid reason as why I wouldnt get the right information??? ) I said I never asked for one and she was making all these expressions on her face that I even said, dont get mad Im not yelling or making bad expressions, am I? She just took the money and gave it to me. I asked for the owners contact number and she said is right there (on the receipt) and never said this is the only number or I cannot give you the owners numer (which would of made sense) so as soon as left I called and she answered am like, are you the same lady I just talked to in person and she is yes, I said; you lied to me I asked for the owners number and she responds no, you asked for a number and thats the number! And she also said she didnt know when owner was going to be at the car wash....... Omg I got so upset I hang up... "Owner" this letter was for you as I was not able to talk to you and you also dont have a manager, just that lady in the reception with an attitude and a bunch of lazy workers. This could of been worked out, maybe I needed to take my car a couple of times there not just one to get it cleaned oh and I have pictures just in case you do follow up and they say "you should of seen it" ... this car wash IS NOT the only one and you didnt lose one customer you lost 4 (my family with multiple cars which used to go there everytime) plus my friends of course because they will know about my experience.

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Arjy Duah

I will never go back to this deplorable place. I took a rental car there few days ago late in the evening. Mind you I am a detailer but I was pressed for time on that fateful day so I decided to swung by and I got the $50 car wash package plus $70 for headlights. The check in guy was very unprofessional. In my presence, he was screaming at another customer. In fact this same guy was begging me for tips and was saying he is only going to vacuum the back of my car if I give him tip....which he was supposed to do regardless. Also, he lied to me that I was going to get "A Happy Hour $12 off"...that was nothing more than a phony lie. When my car return back to me it was half clean. There was dirt all under the seats, dust on the dashboard and the rags they used was very dirty because the grease from there rags was still on my vinyl. This so called car wash is nothing but a big scam. All their workers have to beg you for tips to do their job. This place need to be shut down. The workers, so called manager and owner are all dead lazy, careless and clueless at best. I ended up pay $130 at this dilapidated so called car wash and nothing to show for it. Stay far away from these mediocre scam artists unless you have absolutely no further use for your hard earn money and you want to show off that you are rich. Dont be bamboozled...this is coming from a detail technician. You have been warned!!

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CH

Chris Topete

Took my truck here, very unprofessional place. Even the owner Erny is unprofessional. One of the workers hit my truck on the curb and scratched my front bumper and my rim. Brought it to theyre attention they tried to clean it off but it simply wasnt going to get fixed. Told them i wanted to speak to the owner and they kept insisting to fix my truck. I left all my info so the owner can give me a call. About a month later no call Ive been calling and calling the store asking for the owner but he never seems to be there, until once I called and he answered, still he said he wasnt there but I had seen him at the store since I drive by there everyday and he tried lying he wasnt there we set an appointment, next day he wasnt even there. This place is a joke. Do not recommend, also most of the people driving the cars dont even have license or anything to be driving the vehicles. Might take this to court if I dont get a call soon.

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SH

Sheila Vander Veer

I took my new highlander in for a wash, as they were drying and what not my son in law noticed they were having a problem with the door he went out to see what was wrong and they said nothing, well he said then why cant you close the door? Well they had pulled the rubber gasket away from the door, the pin holding it in was now broke. Upon trying to put it back they pushed so hard that they put a hole in all the way to the outside of it. So I talked to the receptionist and she told me I would have to talk to the owner "Arnie" she gave me the number and when I called she answered. I have called almost every day and he is never there. He did call once and left a message but now I can;t get him to call me. They also did a horrible job on my car, they didnt empty me trash can , they forgot to do my wheels, I think at that point they just wanted me out of there. I will never go there again.

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JE

jeff minifield

I use to go to this car wash a lot until the quality of the staff went down hill a year ago I was trying to tell a employee that after washing my car there was still soap all over the bumper and to finish rinsing the car off before drying it . He acted like he didnt understand me and after explaining it to him three times I got irritated and walked away he then yelled F....YOU to me !!!! I got a manager they apologized ok now fast forward to a couple days ago , a staff when pulling my car up to wash it floored it just to go a couple feet and slammed the car in park without braking !!!! I guess he thought he would drive my Mustang like a nascar driver . I got a manager again he didnt seem too concerned this time . That instance was the last time I will go back if they cant drive other peoples cars with care then I wont trust them .

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