Firestone Complete Auto Care

Reviews 3

IM

impossible K gaming

I have been a customer of the Castle rock Firestone since it opened. I have always had good service. That is up until my last few visits. The first thing that happened was a few months ago. I had taken my car in for an oil change like I do. When the technician was done with everything, the front counter person told me that my tires were worn out and that I needed new ones ASAP. I didn’t think this could be possible as the tire weren’t that old. I told them no thank you and got a few high pressure tactics used on me and I left. I typically buy tires at another store. Immediately drove to the other place and was told my tires still had about half tread life left and that I didn’t need new tires. A few weeks later my sister had just moved to Caste Rock and was looking for a place to service her car. Since I had had fairly good luck with this Firestone I told her to go there. She made an appointment and went after he appointment she called me in disbelief. She had been charged $80+ for an oil change. I thought maybe they had done a synthetic oil change for her. Later I looked at her receipt and no it was just a standard oil change. They had also quoted her over $1500.00 worth of work that needed to be done ASAP or her car wouldn’t be safe. She later took it to another mechanic for a second opinion and all of the items she had been told she needed to have fixed were fine, and well within safety specs. So today I found myself in need of an oil change. Instead of trying to find somewhere new to get my oil changed, I went with the path of least resistance and went back to the Castle Rock Firestone. I made an appointment online for 12:00. I showed up about 10 minutes early and checked in. I was told the wait wouldn’t be long. I finally got my car at 1:35! That’s right 1 hour and 45 minutes later. Come to find out they didn’t have an oil filter for my car on hand and they had gone somewhere to get one. This delay caused me to miss an appointment that I had made 2 months ago, and now I get to wait again for it. The good news is that I was given a $10 discount, because apparently my time is worth about $5 an hour. There was no apology given, just here is your discount, get out. The most distressing thing about my hour and 45 minute wait was the lies I heard the technicians telling customers to get them to get work done on their cars. The girl working the front counter was very adept at spitting out complete untruths to get customers to get work done. You may ask yourself, well how does he know they were lies? Well I grew up in my Dad auto shop, and I worked as a mechanic for years. So I know a few things about cars. So just let me give you a small sampling of the things I heard, and I quote: “Your brake pads are really thin, and when they get thin they get really sharp and can cut your brake lines and then you are in big trouble” Really, that is news to me! “Your alternator belt is cracking and crumbling apart, if it breaks while you are driving it can cause all sorts of damage to your hoses, and alternator and could start a fire from an over voltage!” What!?!?!? “Your brake rotors are really warped, that is what causes the shaking when you apply the brakes. This shaking could cause the wheels to come off” And there were several more. It was actually shocking how easy the lies came. I felt like someone in management or an owner should know about these things going on. However the day I was there the manager and the owner were both there, so it made me think they must know it is going on.

SA

Salvador Solis

The absolute worst experience ever. I should have listened to the reviews but I figured that it was just regular scheduled maintenance, and it shouldnt be a big deal. So I bring my car in for for scheduled maintenance before a weekend road trip because I dont have time to do it myself and I dont want to get my garage messy. Part of the service of course is an oil change, they tell me that I need a new drain plug, I thought that it was weird since my car is only 5 years old and I have always had my oil changed professionally but whatever how much can a drain plug be and maybe it will save me a headache in the future. I go home ready for my road trip and as my family is ready to go I realized that I forgot something, head back to the house and find a substantial amount of oil on the garage floor. I take my packed car and family back to firestone and the attendant unapologetically tells me that they will check it but theres some people ahead of me so I will have to wait, the older of the two attendants hears me complain and suggest to the guy helping me to use a different kind of lift in order to help me right away. After some moments they come back and tell me that the drain plug was loose so they needed to tightened it up. Without an apology Im sent out the door but I remain positive and I think that its okay people make mistakes, plus I wanted to get on the road. So I still have this mess in my garage from the leak that I have to take care of, now I have to buy clean sweep and deal with the hazardous waste. The next weekend I notice more oil on my garage floor and this time I decide to check it myself. With the engine off (after about a half hour of driving) the drain plug has a leak that forms a drop after about 45 seconds. I bring the car back to firestone and I get the same attendant as last time and again without a drop of compassion he takes my car in and after some time I am told "your drain plug is short, it only has 6 threads and it doesnt have enough bite " I told him "thats the drain plug that you sold to me" he told me "well we can just order whats on the computer" but they have one coming that is 10 threads long. The guy told me "cross your fingers". I guess that their computer magically let them order a different one. Once I got my car back the guy checks me out and that was the end of the transaction, The attendant didnt have one ounce of apology in his voice did not apologize or do anything to try to keep me as a customer. Once I exited the door, someone did come out of the garage door and thanked me for my patience but no one ever took ownership of the mistake or apologized. So at the end of it all this oil change took three of my Saturday afternoons, and left a big mess on my garage floor.

SE

Sean Thompson

Unfortunately/ I have waited a long time to post this so that Firestone could make this right but no such luck. We brought our car in for tires and decided to get an oil change since we were there (Bad, bad idea). When I picked up the car and paid, the attendant said something was wrong with the transmission and it seemed to be slipping. There was no way as we take incredible care and just made sure the fluids were all full... when I went to leave it would not shift. Upon MY own inspection, there was no transmission fluid in the car. I told the tech, I asked if they had emptied it by mistake and he said no way and then put in some transmission fluid so I could go home. About a mile into it, all hell broke loose, every indicator light went on, the car began to smoke like crazy and all power was lost. I made it to the side and noticed oil coming from the tail pipe. I had the car towed to my regular mechanic (A Jedi of car care) and he discovered 11 quarts of oil in the engine and almost no transmission fluid. (Firestone mistakenly emptied the transmission and then poured oil in the crank case doubling the amount of oil, then did not check it...) Now... I contacted Firestones shop manager and he said we would get a call in a couple days... no call... I called back, he said it was in process... no call. This went on for over a month and a half... We have now had to get an attorney to get us reimbursed for the almost $1,500 in repairs (catalytic converter, cleanings, diagnositcs and all that crap) I will never and in no way use or recommend this shop for any repairs or maintenance... an expenisve lesson for me I will not repeat.

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