Office Depot

4612 Milestone Ln, Castle Rock, CO 80104, USA

Address:	4612 Milestone Ln, Castle Rock, CO 80104, USA
Phone:	+1 303-688-7889
Site:	officedepot.com
Rating:	3.1
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 12

Reviews 18

Michael Edwards

Worst. Experience. Ever. I use This OfficeDepot and the nearby OfficeMax frequently for my business and spend a pretty healthy sum each year at each location. I get reasonably good customer service most of the time, but I was absolutely shocked at the treatment I received in my most recent dealings with Amanda - the Asst Mgr at this location. I received possibly the worst customer service Ive experienced in over a decade - anywhere! I get the sense that this Mgr only works nights, and hates getting any last minute requests that may delay her closing the store. I showed up at 8:40pm this past week with the slim hope of getting some large prints produced for a presentation early the next morning. I was desperate, but I was prepared to hear that all of the print shop staff had gone and I would be out of luck. Instead, I got Amanda. Amanda felt the best way to push me off was to bark at me that there was "NO WAY" they could print something that late and I should have called ahead, besides, "...it takes the printer at least 15 minutes to warm up". So, based on what I was just told, I decided I would challenge her thinking by pointing out that there was still 20 minutes left until they closed. I also pointed out that, as a customer, how was I supposed to know that the printing services they offer wouldnt be available from open to close? There was no signage stating that fact, and I didnt know why I should need to call ahead. Amanda went on a bit of a tirade at this point. Her tone changed and she became visibly upset with me. I watched as she began storming around back and forth behind the counter - from computer to printer and back again - I believe attempting to show me how flustered all of these technology gizmos made her, and to help illustrate that I was asking for something that pushed her WAAAY outside of the scope of what she was hired to do, (which I now firmly believe is to prevent customers from spending money in her store). It was a HUGE production - she was spewing a constant diatribe of frustration ranging from her not knowing how to operate any of the equipment to deriding management for not doing their job by staffing the print shop until close. Ive worked with printers in the past, and knowing that large format printers rarely need to "warm up" for 15 minutes, I was finally compelled to interrupt her one-woman show and ask if I could go back and do her job for her, (figuring I know how to print to a printer). At this point she literally told me "Im getting ready to ask you to leave my store sir". Yep. That happened. Lo and behold, Amanda suddenly figured out how to print two files to the printer, and finished with minutes to spare before close. I asked for her Managers name and I think she may have figured out that my company spends a small fortune with the OfficeDepot/OfficeMax family, because the next play in her playbook was to tell me that she was giving me all of the prints for free because she didnt know how to charge me for them. I was way past insulted at this point and told her I was not leaving without paying and having a receipt in my hand in preparation for my discussion with her management. She then told me that I made her uncomfortable and she felt "threatened" by me and she would be talking to HER manager about ME. Did I mention she did all of this in front of my 14-year old daughter who had accompanied me to the store, and was shooting me wide-eyed glances the entire time we were witness to this meltdown? In the end, it took another several minutes for Amanda to "...figure out how much to charge..." me, I paid, and was out the door at 9:02pm. On my way out I saw another poor soul with a last minute need have the glass doors closed and locked on him, and as I passed I heard Amanda from behind me summon up her best customer service skills with a curt "Were closed!".

Mark Ewing

Horrible customer service! I called to verify the items I needed were in stock and was told everything was. I get there and 1 out of 6 items were in stock and the one that was, the price did not match what they quoted me less than an hour ago and the young lady named Sarah has NO clue what she was doing! She could not stop smacking her mouth full of gum!!! The only thing she could say when I asked a question is "I dont know" I asked to speak with a manager and was told her was on a phone call and would be for at least an hour... Really... You have what was... a loyal customer for many years and you cant step away from your call for 2 minutes to assist a customer because your staff is too incompetent... Well Office Depot just lost my business forever! I purchase over $1000 a month on supplies and because of this I will never set foot in ANY of their stores again!

Lady Primrose

Office max two guys working. Worse service. Would not help me. Finally ordered what I needed on my phone with Amazon and had it the next day. PLEASE TEACH YOUR PEOPLE HOW TO Use THE APP ON SMART PHONE FOR YOUR COMPANY. "We were not trained" is not an acceptable answer under anyones watch. Amazon will be the last one standing if you all dont get your people back up and providing services with a HUGE SMILE. OTHERWISE WE DONT NEED TO LEA

David Weibel

Excellent service and knowledge. The representative spent probably 20 minutes with me helping me decide on the right printer for my needs. I will come back based on my sales persons service. Very nice job! Thank you.

Tanya Headdy

Steven in the photo/print area is AWESOME!! I only like to work with him. He gets the job done the first time! I am always happy with the quality of product I get from this store!

Andy Buckner

Its an office store, has what you would expect. My experience was that the employees were pretty unmotivated. This is in regards to what looked like the shift supervisor.

Kristy C

Im not a big fan. The staff is not helpful and their prices are high compared to all the other box stores. I never seem to be able to find what I need.

Kristin Hibler

Omg!! 2 people working in the whole store! They lost my on line order! This place is horrible! They have NO idea what they are doing here!!!!

Michael Leiter

Needed lamination service. The young lady who assisted me is a real credit to the Office Depot in Castle Rock, CO

Scott Gordon

Steven helped me with a print job and was amazingly helpful! Thank you so much!

Jessikur Hill

It is always hot in this store!! The employees are not around when needed.

Tim Jackson

OVER PRICED SMALL SELECTION. Seriously Amazon can do better

Todd Kramer

Its office depot. Hit and miss for sales and prices.