EntertainMart

Reviews 3

ZA

Zach K

Entertainmart is a store filled with almost every movie, video game and CD you can imagine. Granted there are always the few things I go in looking for that I never find, but they tend to have almost everything. Their prices range from being under priced to being extremely over priced. I just bought two brand new movies that had just been released that cost 20 or more at normal stores, and only cost me 12.99 used at Entertainmart. And other times they have movies that are fairly new or several years old that they charge an arm and a leg for. All in all their selection is typically decent, but that being said.. I have been going to Entertainmart since the very day that they opened, and every year the store drops in quality. Unfortunately the entire store looks like it is a war zone with pieces of trash all over the place and dust that has probably been there since the day they opened. The staff is beyond rude. There are only a few people that work there that even seem to know what decent customer service is, most of the people that work there have major attitudes, would rather not give you the time of day and are not very helpful. And most of the employs dont even look like they work there. They dont have much order when it comes to anything in the store. Their buying station has moved so many times since they opened I have lost track, and now they have a line set up that confuses everyone who goes there and instead of changing it or being nice about it they give every customer attitude. They give you barley any money at all if you try and sell things to them, I know they need to make a profit of their own, but when they rip you off doing it, it isnt worth it. They refuse to buy any disc that is scratched, which seems almost funny considering lots of their own movie selection is scratched. I have even sold movies purchased from them in the past back to them, being that I didnt need them anymore due to upgrading or having more then one copy, and they refuse to buy it back because it is scratched but some how they have no problem selling other scratched merchandise. They have no care in the world for keeping the place organized. Movies, games, CDs and the like are constantly out of place or left where ever. Their lettering system with their movies makes no sense at all and is almost impossible to find what you are looking for unless you walk up and down every row of movies. They have countless boxes full of thousands of movies and CDs that, while their lettering system is better then the actual movie area itself, is just movies and CDs scattered about and takes more time then most are willing to look through. Their pricing system makes no sense. Some things are far to over priced and I have no idea where they get their prices from. There are countless items, I have noticed it mostly with video games but their movies have this as well, that have numerous prices. I have found one video game that they have multiple copies of that each copy has a different price. Sometimes they will input in their computer that the item is now the lowest price marked on one of the copies but other times they will make you pay whatever price is on the box. They constantly lose discs to items they sell, I have tried to buy several things from them that they then come back to me at the counter and tell me they can not find the disc. I have even tried to buy a movie from them that they have several copies of and they cant find a single disc to any of them. The workers have no idea half the time what it is they are looking for when they get discs. I have bought things from them that they give me the wrong discs for, give me less discs then are supposed to be included, and sometimes they dont even know what they have to get discs for and what they dont have to get discs for and they will try to sell me empty boxes and when told it has no discs they give off an attitude before going to get them. While Entertainmart is one of a kind and is fun to go to occasionally, they need new management, a cleaning crew and employs who actually care.

SH

Shaun Vancil

Absolutely ridiculous! I have never received service as horrible and insulting as this. I bough a Wii and a game at the Entertainmart in Colorado Springs. The game froze after about 10 minutes and would not play after that. I took the game back to the same location to return it. The cashier told me that the game had "laser burn" on it and that it did not qualify for a return. I asked to speak with a supervisor that could better assist me. The next lady that came up told me the same as if they were reading from a script. I simply asked how the disk was damaged and they told me that the machine is what causes the issue. Then I pointed out that the Wii was purchased from them and was on the same receipt so how is it my fault if the machine damaged the disk. Then she changed her story, saying that the machine has to be jarred or dropped while it is playing the disk. I told her that no such thing happened that I and most people put a machine on a shelf and that is where it stays, why would someone put a computer or a gaming system in a location that it would fall. She then replied to me with "well I dont live with you so Im not sure what you do." I told her again that the system was stable and that it never got jarred and she continued to ignore my statement. I then told her that service like that would cause someone to shop elsewhere, that I had no need to shop there if that was the level of customer service that I was going to receive, to which she replied "GOOD!" I then asked to speak with a manager or someone else that could assist me and she said that she was the manager and there was no one else that I could speak to. Then she offered an exchange of the game, I was fine with that. She then continued to state that they dont cover "laser burn and my account would be flagged!" She then told the cashier, "help this guy and get him out of here!" I have never had to deal with such a frustrating person that clearly has no ability to relate to another person. I will not shop at this store again and I will make sure to share this story with anyone I can.

KY

Kyle Van Nortwick

I normally dont go to EntertainMart much, but I used to go a lot when I was younger. My phone was busted and I was waiting for a replacement phone that was to come in the mail in a few days. I went into the cell phone department to look for a temporary replacement and was immediately greeted by Thomas who asked if I needed assistance. I told him that I needed to find a Sprint phone, and their selection was what I was looking for essentially a loan phone for about a week. Thomas was very helpful and friendly towards me and I felt like he went above and beyond to make sure that I was aware of the return policy for my unique situation. He was also extremely knowledgeable on the different carriers of phones and how to spare me from going to Sprint and pay an activation fee by trying out my SIM card in a number of phones. Unfortunately none of them synced up and found my network, which is no fault of his own, and he even took the time to look up information for me on his phone to find information online to try to figure out why it wasnt locating my SIM card. At the end when I had lost a little hope and was willing to wait a few days for my new phone through the mail, he asked and hard closed me on making a purchase decision right now. WOW. I have worked in sales for over half of my life and I was super impressed with this to help make his store money. I ended up waiting because I didnt want to have to deal with Sprint that day. He wasnt very old, and he had professionalism and a willingness to help that is very rare to see anywhere when it comes to retail locations. I only wish more employees in the store had the same attitude and helpfulness that this young man showed me. If you need to find a phone for any carrier, go see Thomas and he will treat you right!

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