Golden Auto Clinic

Address:	2321 East St, Golden, CO 80401, USA
Phone:	+1 303-279-5622
Site:	goldenautoclinic.com
Rating:	2.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 17

Reviews 4

Jarmila Gorman

Honestly, Im disappointed. My sons 96 Suby broke down because the clutch went, so AAA towed it to Golden Auto Clinic, where over $1k was put into a new clutch and some other minor work. When I was driving the car home, it seemed okay. However, the next day I was driving it to get it detailed so we could sell it and on the way, I noticed that the stick shift was getting oddly loose - the car was in gear, yet the stick shift was wobbling around; and then, it came loose entirely! I panicked, naturally! Its not exactly a warm fuzzy feeling to have a major part of a car come undone like that - especially one that had just been repaired 2 days before!! The car was still in gear, I believe third but I cant really know for sure since the stick was no longer attached. I managed to drive it home, and immediately left a message asking someone to call me 1st thing Monday morning to have it towed and repaired. Well, Monday morning came, and I did not get a call. I phoned the shop and the receptionist was quite short with me, telling me I would have to have the car towed in... AS IF! I ended up talking to Mike, who sent a tow truck to get the vehicle. It sat at Golden for another week, and when I picked it up - NO APOLOGY, no show of remorse or desire to make me a happy customer - I mean, come on, when you send a car out the door, dont you want to make sure the damn linkage is, well, linked??? I was quite insulted as I was barely acknowledged by the man behind the desk, who rather snappishly said the keys were in the car. Now dont get me wrong, I am not blaming them for making a mistake - everybody makes mistakes. What bugs me is that not one person said sorry, not one person was willing to make right on it without having to be asked - I was the one who had to insist that the car be towed, I was the one who had to make the phone call. And I really felt like I was inconveniencing them for asking that the car be repaired properly! I wont be using Golden Auto Clinic in the future and I will not recommend it either. Sorry, guys - a simple "sorry" would have made all the difference in the world.

Stephen Bender

I didnt realize that Golden Auto Clinic wanted to make this a blog. But I will oblige. First, you are correct that you are still there. Although when I called to tell you about my dissatisfaction that day, the boy who answered the phone said "Mike is no longer here." He did not offer to take a message or to ask you to call back. So, given the poor service, I took it that you had move on. I corrected that entry on my review as soon as I learned the truth from you. I have had my truck into you on three occasions but you were only able to do the work on two of them. You referred me elsewhere for the other visit. TRUE STATEMENT STATEMENT. When I made my fruitless appointment over the phone, I listed the malfunctioning window and the front end rattle. When I dropped the truck off, I added the leak in the diff and xfer case seals. You didnt recommend anything. It was I who brought it to your attention. Brian (I believe his name was) said you would look into it. But how could you look into it when you did not bring the truck indoors until well after noon. TRUE STATEMENT I dropped off a truck with a working radio. I picked it up and it was no longer functioning. NO ONE called me to get a code. I gave the code to your young man personally when I arrived at your shop. He was not able to repair the radio but I was while sitting in your lot that evening. Had to do it myself. Rather than wasting time defending yourself, Mike; perhaps you should try improving the caliber of service you provide. There are 17 reviews of your service (yes, I know the title says 19 but there are only 17 when you count them.) and 10 of them are two stars or below. Your average score is just that, 2.5, average. I am not the only one who has had a bad experience with your shop so look to yourself and not to others for your failings.

Bernadette Snyder

A few weeks ago my daughter took her car to Golden Auto Clinic for an oil change. She was pleased with the work, in fact my husband and I took our truck for an oil change also. We were pleasantly surprised with the small town service. Move forward 3 weeks and my daughter drops her car off again on a Sunday for an overheating problem. She did not hear from them for two days, she calls on Tuesday early afternoon. She was told that she needed a radiator flush, hoses and a new radiator. She asked how much and was quoted $680. So lets be clear... right off the mechanic said it needs to be flushed, it will need new hoses and it needs a new radiator. Right away my daughter asks "how much will this cost?"...mechanic "$680.00" ... daughter "ok please do the work". I was with my daughter when she made the call, she and I discussed at length what she needed to do to pay the $680. She is a very young adult trying to pay her own way. She goes to pick up her car Wednesday afternoon and the bill is $980, she questioned this right away.. and was told that the radiator alone was $680 and that did not include the flush and hoses.. she insisted that was not the quote... and they say "sorry " but thats the costs. They said the best they could do was a $30 credit. This is NOT good enough. So my husband goes to the shop to question the quote.. the mechanic blamed my daughter, claiming she did not "understand" the conversation. I sat next to her during the call... so I guess both of us didnt "understand" the conversation. This shop had the opportunity to make this right, they did nothing... we live in this community and support our small businesses, however this shop has lost her business, our business, and everyone we can tell this story to.

Timothy Waters

Have used these guys for oil changes and maintenance for two years. Probably 10 oil changes. Upon an actual problem (water pump for Toyota Highlander) which we heard the noise and told them exactly where it was coming from, the failed to look at it while the car was in for the oil change. Upon leaving the car for the second day, they quoted a price of $1400 for the water pump replacement. I have a friend in the auto repair industry in Denver (which is a 30 minute drive from Golden, and very difficult to leave a car that far away with a family) we try and work with locals. However, I always call him for his thoughts. His quote was $600. I tried to meet in the middle with GAC, they said there was nothing they could do to lower the price, so we made the trip to Denver and shuttled cars. Oh, and they charged ~$69 to diagnose the water pump issue, even though I told them where. All it takes is a stethoscope to find the rattle. That is the back story. Today, the tire pressure monitor system light went on. The cap on the passenger rear tire was super glued on. The valve stem broke off upon using a wrench to remove the cap, because it was glued on. These guys are NOT TRUSTWORTHY. Take your business else ware (not sure where, but not these guys). My name is posted on this review. I live in Golden. This is a legit review.