Advanced Automotive

Address:	501 Orchard St, Golden, CO 80401, USA
Phone:	+1 303-278-3704
Site:	advancedautorepairgoldenco.com
Rating:	3.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 55

Reviews 5

Kristine Blanco-Hallman

I bought a Groupon for five oil changes for $80 for this place over a year ago. This isnt a convenient place to go but I liked the pics of the waiting room. Mistake number one. I wrote Mr. Augustine before I purchased the Groupon (love Groupon) asking how long I could take to have these five oil changes done. I noticed there was an expiration date which was only a couple of months or so later. I only drive a few miles each day and couldnt have five oil changes done that quickly. He wrote me back that I had as long as I needed to use them. Even now I can go back and see that two other people had written him asking the same question and he gave them the same answer. Well. He has fought me tooth and nail about it ever since. Its always the same; the Groupon has expired. I nearly had to beg for the second two (paid for) oil changes. Yesterday he offered me $20 off an oil change!???? When I attempted to tell him that these oil changes have already been paid for and that John Elway is charging ten bucks for oil changes, he replied by hanging up on me. Im just glad that I called this time before driving all the way up there. I had a hunch he was going to be up to the same old line of baloney. These oil changes were paid for. I dont get it. He has done three oil changes for $80 is how it has ended up. Groupon has refunded me $32 for the two oil changes that were not honored. I only wish the refund had come from Mr. Augustine, instead of from Groupon. This was not a "good" Groupon as Groupons go. Looking back, I dont see much savings in a $16 oil change. This morning, Mr. Augustine called my cell phone and told me that I am the kind of customer that he wants to weed from his client list. He said that at our age, if this was the most important thing (blah blah blah). I told him that there was never an age when I enjoyed being lied to and/or taken advantage of. Then I hung up on him, just as he did to me yesterday. I wouldnt trust him to put air in my tires.

Matthew K

Under no circumstance should you bring your vehicle to this shop. Last month, after noticing my car was not running well, I brought my car to this "mechanic." After a complete vehicle inspection that I paid for, I was told that the oil filter was damaged and that the car was low on oil. On the phone, the "mechanic" told me there was no damage to the engine and that I would need a new oil pump and that since the car had close to 80,000 miles on it, I also inquired about changing the spark plugs. The car also needed a new oxygen sensor. $820 later I picked up my car. I noticed at that time it did not sound right and asked the technician about it. I was told it was no concern, that oil needed to circulate and that a bottle of Slick 50 or other lubricant would eliminate the noise. About 15 minutes after that, while driving home, I hear a loud bang, followed by loss of power. By the time I pulled over, the entire engine block was on fire resulting in a complete loss of my vehicle. I registered a complaint with the BBB and asked the mechanic to refund my $820 as a sign of good will. He refused and proceeded to question my character and integrity and said the engine was already damaged when I brought it in. Even if that was the case, how would a mechanic allow me to leave his shop with a damaged engine AFTER a complete vehicle inspection that I paid for was completed. Nowhere was I informed of this and nowhere was it noted! What kind of mechanic would do $820 of cosmetic work and let me leave with an engine that was destined to fail. As well, I could have been seriously injured in the fire. Needless to say, legal counsel has been retained. Use this "mechanic" at your own risk.

Emily Meuwissen

A few weeks ago I had some trouble with my fuel pump, leaving my car unable to be started. Advanced Automotive was the closest mechanic around, which is why I chose to go there. I was quoted over $1,000 for the fuel pump, fuel pump filter and fuel pump relay (this includes $120 for a diagnostic, which is not subtracted from the cost of a repair). Greg told me to be sure I got quotes for factory parts as its important in this region and fuel pumps. I got two other quotes, both included a diagnostic (which WAS subtracted from the cost of the repair, should I choose to have it done). I opted to pay the $120 for just the diagnostic and towed it to another shop for repair. I ended up paying $695 for all 3 parts with labor for the repair (still saving money, even with a tow to Aurora). When I explained to Greg that my quotes were significantly less expensive, he cut me off multiple times. He said there is no way I could have gotten quotes for factory parts for less (all three of the quotes I got were for factory parts, and all three mechanics did explain the importance of a factory part with this sepcific repair). I eventually just realized his communication skills are poor and pushy, and that its better to just let it go. My father, being a business man himself, called Greg to ask if he wanted to make this right with me before I posted negative reviews. Greg was pushy and interrupted my father also, telling him that I had lied. Overall, the experience was poor and I would not recommend going through this company, especially if youre a woman!

A Tallman

Greg and his staff provide excellent customer service. On top of that, they are trustworthy and reliable. Theres a reason Advanced Automotive has been in business so long, integrity. Being the owner of a Swedish car, and often -as I feel- being viewed as a young, naive car owner who can easily be taken advantage of, its intimidating when that "CHECK ENGINE" light pops up. I find solace in finally finding someone who doesnt cause me the despair and anxiety of being exploited. He fixes what needs to be fixed at a fair price. Greg will eloquently explain what needs to be done and why, while providing the best financial options. He was referred to me by several people and I would refer him and his shop to anyone looking for a reliable mechanic.

Sarah C

I dont typically write reviews on Google, but I wanted to let everyone know that I have been utterly impressed with the personable nature and understanding of Greg and Sheena. When my starter broke down on my birthday, they quickly replaced it and allowed me to pay half upfront and then the rest as soon as I was able (which I did, within two weeks). I went back a little over a month later due to smoking from underneath my hood. They explained that it was a loose oil filter, tightened it for me, and even washed where the oil had spilled -- at no cost! Theyve earned my trust -- I will be taking my vehicle to them from now on for oil changes and any other maintenance. Thank you, Advanced Automotive team! :)