Green Mountain Auto World

Reviews 3

RY

Ryan Myers

This shop was close and convenient, but I really should have trusted the reviews on here and Yelp. I dont know if its poor management, ability, or experience, but the employees at this place seem inefficient. I can only speak on my short experience with this shop but I must say - They were unreasonable and unprofessional. I brought my truck In for a leaking exhaust manifold, upon inspection they said both sides would need to be done, they quoted me just under $1000 in labor and put a note on the quote that read " high possibility of bolts breaking due to rust. $49.00 per broken bolt to drill out and possibly tap and install new bolts". (If every bolt broke that would add an additional $800 max to the labor cost) To me, I took that as their acknowledgment that bolts may break. I accepted that and had them start the work based off their quote. I dropped my vehicle off at 7:30am on 8/16 to get the job done, they called me on 8/17 around noon saying that they broke the first bolt they tried and were hesitant to move forward under the current terms. I wasnt surprised by the news, both parties knew that there was a high possibility of this happening. (Hence the note they themselves printed on my quote) the difference now, is that they say that they need to pull the entire engine out of the truck to complete the job, the labor quote more then doubled. I told them to stop work, button up my truck and I would be on my way. I brought it to an exhaust shop down the street and they had no issues completing the job for under 1/3rd of the cost! GMAWs final quote was roughly $2500, I got it done for less then $750. (Mountain Muffler in Golden) I can understand that the job at hand was frustrating and time consuming, which is why I brought it in to begin with, but the way they wanted to handle things was unnecessary in my opinion. Im glad I trusted my instinct and left, it saved me over $1,700, which is A LOT of money to me. Also, sort of comical - I was in their shop while my truck was still on their lift discussing things with one of the employees. He didnt like what I was saying and told me "if you think you can do it better, you can try yourself right now" I asked for the ratchet, swivel, extension and socket and just like they did with my quote, they back pedaled out of it. I really wish that they would have handed me the tool, that would have been interesting, but I understand why they would try to avoid that, the employee who offered it did so out of frustration, he didnt like my questioning and opinion. (the receptionist at the time was Todd, the frustrated Tech was Brian) All in all, they did not stand behind their quote, and they clearly have issues recognizing customers. They have an absolutely beautiful shop and set up that they could accomplish a lot with. Im sorry if this seems harsh, but our community needs to know that the poor reviews here legitimately reflect the shops performance. (In my experience) Luckily I did not spend a dime here, because all that they accomplished in the 2 days they had my truck was breaking a stud off in my motor. My advice to everyone: Even when youre in a pinch, take the time to get a second opinion. At the very least, that will give you peace of mind that youre not over spending or being taken advantage of, and your wallet is safe. Like a previous reviewer stated, there are a lot of respectable shops in the area that have visible integrity, and do what they need to earn their customers. Ryan Myers

NI

Nicholas Antley

Todd / Green Mountain Auto World, As a former employee of Havoline Xpress Lube I brought my father’s truck to your shop green mountain auto world for an oil leak problem and the door light staying on / locks not working. After being diagnosed as the problem being a rear main seal and the vehicle security module, the fixes needed were completed. I brought my father’s truck back in the next day (due to the same leak) after the rear main was completed and it was determined that the rear main was never the problem it was the two O-rings on the EBPV solenoid / turbo. After we determent this I was told that the actual problem would be fixed at no cost do to it being more to fix the turbo than the rear main. I fully understand after speaking with Brian that this was a simple mistake that it actually calls for three hours not even close to the cost of the rear main. Now with the proper fix complete for the oil leak the vehicle security module was installed but was not able to be programmed due to ford being the only one that can perform this even though ATS not ford was able to program it. The problem has not changed and still has original issues. I paid $1139.49 with the breakdown of the rear main at $79.99 the module at $219.54 turbo O-rings $24.99, $110 for the sway bar links (which I got separate and installed myself) and labor at $696.95. The problem and question I have are as followed why I paid for the rear main seal of 79.99 due to it being determent the rear main seal was never bad, the Module of 219.54 even though it was not the vehicle security module, and finally being charged labor for a rear main seal when the problem was the turbo not the rear main. I do not feel this at all has to do with Brian he’s an extremely hard worker and a good guy, I feel it’s the ownership rushing and pushing vs. letting the mechanic be the mechanic. My father is extremely upset due to this cluster of bs and trying to resolve this without taking measures not needed I feel the right thing is to be charged the proper amount of the three hours of labor for the turbo the turbo kit of 24.99 and up to what green mountain auto world with would like to do either fix the original problem with the door light or not be charged. Please get back with me with what you would like to do to resolve this issue. They have done nothing still

K

K Stewart

Summary: Green Mountain Auto recommend $1800 in repairs that I later discovered was not needed. A BBB A+ rated shop even questioned that the work they claimed to have done was ever actually performed. My vehicle developed significant road noise and I took it to Green Mountain Auto World because it was close to home and I thought I would give them a try. They came back to me saying not only did I need both my front bearings replaced but also all four struts replaced and adjust my alignment for a grand total of $1800. I told the shop to hold off on repairs until I called back (so that I could call other shops to get quotes for the work). When I found a significantly lower price at a local reputable shop I called Green Mountain Auto World back and told them I just wanted to pay the diagnostic fees because I would be taking my car elsewhere. To my surprise I was told that it was too late and that work had already begun on my car. I told them to stop whatever they were doing because I was going to come pick up the car anyways. I took my car to a BBB A+ rated shop, and told them I needed bearing work, struts replaced and my alignment done. To my surprise the new shop called me that night and told me that the only thing my car needed was an alignment (for $60). My struts were fine and my bearings were in good shape. In addition to that, the new shop told me it looked like the bearing Green Mountain Auto World claimed the repaired had not even been touched. In short, it sure seems like Green Mountain Auto World wanted to take me to the cleaners for work that didnt need to be done, and possibly charged me $350 for work they never performed. I made a very polite call to the owner of Green Mountain Auto World to request a refund for the work (because there were significant doubts that is was needed, or even performed). The owner was extremely belligerent on the phone and refused to reasonably address my concerns. All I can do now is to put a stop-payment on my credit card and file a complaint with the BBB. Be very careful before going to Green Mountain Auto World. In my experience they will recommend expensive work that may not need to be performed and if there are problems deal rudely with you and in my experience wrong you greatly.

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