ASPEN AUTOMOTIVE & TIRE OF LAKEWOOD

Reviews 7

JO

Johan

I have been here just a few times since its within walking distance of my apartment. I moved here from out of state where before Sears had handled everything auto related. Their prices are higher than other automotive maintenance facilities around and the receptionist (or owner?) tends to complain. My second visit I had gotten an alignment with a "warranty". When I called to schedule my third trip I had asked to have my alignment checked and redone, the receptionist demands "Why?" first off. When I take my car to Sears under alignment warranty they re-align the car no questions asked. She then started to tell me about the warranty coverage only can be re-aligned due to any defect they may have caused, but since weather is so snowy around pot holes are everywhere. They wont do it with out another charge. After I called a Goodyear in Aurora and explained the situation, they said thats inaccurate and if the cars still under mileage they will cover it. I was short on time so I still took my car to Aspen for maintenance. The same receptionist said thats its not worth checking the alignment with out paying for an alignment because it takes up a bay and a worker for 45 mins. Im a customer, not an employee I shouldnt be guilted into protecting your bad business practices and profit margins. After I picked up my car she emphasized all of the "free" things she did for me, such as a tire rotation (which is included for the life of the tire as long as I own the car). I feel she needs a major attitude adjustment, and next time I drive by Ill include her first name in this review so that others may know who she is.

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VI

Vince Gill

Wow, cant say Ive ever had a less professional and more hostile experience before at an auto place. Ive never had a person blow up at me before for trying to help describe whats wrong with the car and what we thought could have been the problem based upon our observations and research. All I was trying to do was help but youd better watch out around this place, the A$$whole upfront will just go off on you. It blows my mind how this place is still in business and from my experience I will make absolutely certain I dont directly or indirectly help to keep it that way. Ill make certain to warn all my family, friends, relatives and even any acquaintances to avoid this place like the plague. Id rather fix my own car in freezing temps than take it to this place which is literally just across the street from my house. If I went off on my clients like that when theyre trying to describe their computer problems to me, I know Id never see them again and I wouldnt blame them. Id actually been considering taking my car here since I could use some help with it since I cant fix everything on it (but Ive saved loads of money and do as much as I can myself) but after that I will NEVER even consider this place.

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TR

Treye McKinney

I went to this place to get an oil change, and after the oil change, I was told that I would not get the complementary rotation and balance of my tires, because my tires were too old. I didnt think much of it at the time, but immediately after the oil change, my car started shaking a lot when driving down the road. My carpool buddies commented immediately about how bad my car shook. So, I took my car back two weeks later to ask them to go ahead and rotate and balance my tires. They refused saying that the problem was my bad tires. When I explained the situation more, they said they hadnt taken my tires off, but I told them that I had seen my car with the tires off – and then, they said oh yeah, we took them off to check the brakes. Anyway, to make a long story short, I wont be going back there again. If I pay for something that includes a service, I expect to get it, and I dont expect to have them mess my car up even more.

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CH

Charles Peterson

I wouldnt trust them. They "assumed" my car was all wheel drive. This mistake nearly cost me hundreds of extra dollars. I am happy I went somewhere else. Properly taken care off across the street. They told me my less than a year old tires needed to be replaced. I had one flat because of a nail puncture and they told me there is no option to replace only one. I would not recommend trusting this business with your vehicle or you may end up spending a lot of extra money. The associate told me if I went anywhere else I would be told the same. I went across the street and they told me that she was not correct and had been misinformed. They also told me it was just a small puncture and they would be happy to fix it for free. I was so impressed with the service across the street I will be buying my tires there form now on and recommending them to everyone. There is not a chance I will ever return to Aspen Automotive.

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DA

Dan Streeter

I have been going to Aspen for the past 4 years and they have always treated me with kindness, respect and honesty. Most recently, I took my truck in for a repair of the power steering belt which had failed. They stated that one of the bolts from a timing belt service they had completed months before had been sheered off. Even though they could not immediately pinpoint how or why the bolt was sheered, they took immediate responsibility for the failure of the bolt and fixed my vehicle for FREE, including re-tapping the bolt and installing a new harmonizer! Absolutely incredible! They could have easily taken advantage of the situation and I would have been none-the-wiser. Instead, they now have a customer for life and someone who will sing their praises to everyone who will listen! Thank you Aspen Automotive!

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LE

Lee Gonzo

I bought a car from a "customer of aspen tire" they told him they couldnt fix his car for him, but instead pulled the valve cover off to investigate the issue figured it would cost more to fix then the "value of the car" so he said I dont want to fix it.... SO "THEY REPLACED THE VALAVE COVER GASKET" and charged him 350 dollars to do so... The poor guy put his car on Craigslist for 1000 dollars "because it was to much to fix" and they would not release the car to me unless he paid the balance $350 dollars to do nothing for this guy who had been taking there car to him for 8 years.... I could not believe this.... This is what you call a "greedy mechanic shop not in business to help or serve the community.... SHAME ON ITS OWNER.... I suggest never taking your car here unless you want to be ripped off

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A

Anonymous User

Ive been to Aspen Tire twice now, which was recommended to me by a co-worker. I was happy that during this economic time, the staff was able to give me viable options for different tires. We all cant get top of the line tires these days. After receiving the quotes, I set up an appointment. Although the time it took to put them on was a bit long, I feel safe and comfortable in my vehicle. They also did an oil change for me for $17.99, which is very competitive with Wal-Marts $26.99 rate. I would go back to them again for my tire needs, just make sure you have a few hours blocked out if you are waiting or if youd like to leave it there.

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