Security Self Storage

9750 W Jewell Ave, Lakewood, CO 80232, USA

Address:	9750 W Jewell Ave, Lakewood, CO 80232, USA
Phone:	+1 720-279-1884
Site:	securityself-storage.com
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 9AM–5PM 1–5PM

Location

Photos 40

Reviews 5

Anonymous User

I know, most people dont take the time to review a storage place. To be honest, I wouldnt have either...if I hadnt had such an awful experience. Renting the place was fine. The woman was chatty, and it took way longer than it needed to, but she upsold me to the special lock and insurance (Im renting it for my mother, so using our joint card. I knew shed want her stuff insured), but no big deal. I ask her if I can sign up for auto pay. She says sure. Done. Then a week ago, I get a message on my cell. "Just a courtesy call from Security Self Storage." I call back right away. No answer. I wait a few more minutes, and call back, leaving a message with my name and number (twice; at the beginning and end...always). I was afraid there had been a break in, or a flood, or who knows! Never got a call back, so I assumed they had just been calling to make sure I was happy and satisfied with my rental. Fast forward to today. I get a note in the mail (my first communication with them; I havent gotten a bill or anything, which made sense, since I thought Id agreed to automatic pay). Apparently, I didnt come in and have them run my card last month, so now I owed the monthly amount...plus a late fee. Of course, I called them right away. The woman tells me there is no note for autopay in my file. I tell her that myself, and m witness, both remember us discussing autopay and asking for it, as well as giving her my card. She says no. I then explain that if somehow, magically my file got unmarked as autopay, how the heck was I supposed to know when to pay if I didnt get a bill. Apparently, they dont send bills, unless you specially request one, for a small fee of $1. Youre just supposed to know to come in a pay. Magically. And if you told her you wanted to auto pay, they dont give you the option to purchase the bill in the mail, meaning that there is literally no possible way that I would have know I needed to come by and pay. None. And apparently, this is all my fault. When I asked why she never called back, she explained that their machine often makes their messages static, so she never got my message. When I repeat this later so she knows what Ill be telling corporate and phrase it as such: "so, you say that your machine tends to mess up messages, meaning that you are unable to call people back" she tells me she never said that. Apparently, it was just *my* message it magically garbled. We go around in circles. I tell her that i plan to report these shady billing and fee adding practices to the Better Business Bureau, and that I plan to pull my customership as soon as I feasibly can. Not only does she not care; she gives me some list about needing to sweep when I do. Clearly, isnt interested in having me as a customer. Finally, I bid her adieu and hang up. SHE CALLS ME BACK. I kid you not. Apparently, now she remembers me. Apparently, wed talked about auto pay, and how I wanted that, but she never had me sign the magic form (lots of magic going on). By the time she realized this, we had left. Hypothetically, fine. This COULD have happened. But if you know that someone wants auto pay, and likely thinks they signed up for it, AND you never mentioned that they wont get bills AND you didnt offer then the $1 bills option AND you have all their contact info in a file in front of you, wouldnt you call/email/snail mail them to let them know that their auto pay didnt happen? Or SOMETHING? Not if youre Margie. I dont know if these shady practices are her idea, or come down from corporate, but I honestly cant remember the last time I was so angry and frustrated about having been jerked around by a business.

Mackenzie Lozano

Do not come to this place!!!! Worst storage company ever! The red head here is so rude to all of her customers!!!! Their manager never calls you back. They gave me an invalid contract. Gave me one price and charged me another and with contract in hand they would not change it. They are way over priced!!! DO NOT PUT YOUR THINGS HERE!!!!!! They make up rules as they see fit and do not notify people of them at all. Apparently there is a rule that after 6 days past due, you cannot drive back to your space. I just needed to put a couple boxes in. I asked them to show me where it said this in their contract and after multiple rude comments from the nasty red head, she printed out the contract and could not find this rule nor is it listed on their property or website. She proceeds to tell me, well you can walk back. This place and their associates are a joke. After telling her that Ive accessed my unit more than six days past due before, she threatened to call the cops on me and called her manager. While talking to her manager she said should I call the cops? Im assuming he asked why. She says "cause shes black and has braids." I have reported this place to the bbb and multiple news stations. These people should lose their business license. They are a racist, shady business.

Jennifer Shinn

I have been using this place for a very long time and I have seen many managers come and go and all of them have been unfriendly and not knowledgeable! I would have moved my stuff a long time ago but this location is the best for me so I have put up with the bad management.... Then they got this new girl! Sheila... Very nice very knowledgable.... Alway ready to help! I enjoy going there again and Im now glad my things are in her care!!! Please dont lose her!!! I dont think I could deal with another rude unfriendly person! ...... Note I do wait to do business with her because the new helper guy Tom is a joke and has no clue what he is doing!!! But with Sheila there I will always feel like Im a valued customer and know my things are in good hands ❤️ THANK GOD for Sheila!!

David Mallory

Sheila runs Security Self Storage on Jewell Ave in Lakewood, Colorado. She is first class in all ways. One month I accidentally paid my account short by $1 so Sheila put her own $1 in the till to make it good for me. What a gal. She is always cheery and she makes everything work. The whole setup would not be anywhere near as good without Sheila. She held an additional unit reserved for me for 2 days knowing I would come in and pay as soon as I could. That made it work for me to store the furniture for my dearest Janet who moved in with me and we needed to store some of her furniture. Could not have made it all work without Sheila.

Soryu Ninja

Shiela has been an absolute wonder to deal with, always kind, talkative and helpful. She takes the time to really help you out and make sure you are taken care of. I am unfortunately moving to another location but due to her CS, I am staying with this company. If the manager at the new place is even 1/4 as good as Shiela, Ill be more than satisfied. Wish I could stay at this location. As long as you apply common sense and pay your bill on time, dont cause any issues and understand your due dates you wont have any issues here. I am a minority and race is definitely not an issue here so dont be fooled by a review claiming as such.