Keller Williams Preferred Realty

11859 N Pecos St, Westminster, CO 80234, USA

Address:	11859 N Pecos St, Westminster, CO 80234, USA
Phone:	+1 303-452-3300
Site:	kwprnorth.com
Rating:	4

Location

Photos 29

Reviews 8

Jessica Berdiales

Awful experience with the front desk girls. I enrolled in real estate school back in February (which by the way the classes were AMAZING, teacher was great) but it just did not balance out the experience I just had. I went to pay my tuition fee which was $450 the new girl rang me up (glasses, brown hair) she didnt know what she was doing, which is fine I get it Shes new. So Margret/Melinda I dont remember her name was on a smoke break, once she came back in she gave some half ass instructions to the new girl on how to charge me. She ended up charging me double the amount. So I call in the next day (Saturday) and asked about what happened. Went down there to try and get everything fixed, a really cool girl working the front desk near the windows was trying to helped me out, very honest/straight forward/and all in all helpful and respectful. She told me id have to come back Monday morning to pick up a check for the error amount. Come Monday I drive an hour to pick up my check and I get greeted by the girl who made the double charge. She asked what I was here for and I said to get money. She said oh yeah THEY double charged you. #1. Own up to your mistake and apologize dont pretend like you dont remember youre the one who did my transaction. (With any retail/reception job ect, you need to know and remember your customer and apologize if you did something wrong) I just carried on with asking if I could get the check, she said Malinda/Matilda (the head receptionist) was on her smoke break... yet again! So I wait, the head girl walks in and says "uhhh I made a direct deposit this morning to your account." I asked why they didnt think to call me and let me know so I didnt have to waste an hour to drive down. She said I didnt have your phone number. Clearly theres a file of my record on your computer let alone the papers right behind you will all my info. (Do your job and track down my phone number, by turning a page) It was quite silent and she just stood there with a (man this chick is crazy) kind of look. No apologies or anything. Your staff needs to be trained better at communicating with their customers, this was by far the worst experience I have ever had, its very stressful to have money like that taken out of your account as well as having to drive down a number of times to fix YOUR mistake when the drive is around an hour. Make sure when youre training these girls you train them on how to engage with customers the proper way.

william schmidt

My wife is renting a building from Keller Williams Trinity Team located at this address. There has been a huge hole in the roof and it is covered with mold now. They keep blaming the owner of the building but they are the ones that she has signed a lease with. This building is located in Lafayette. She has requested this leak be fixed for several years. This is a health hazard because of the mold and the constant wet concrete floor. I would use caution buying a building from them if that is how they keep their properties. We have no choice but to hire a lawyer to break the lease.

Shannon Dacus

A big shout out to the Strange Team (Kathy). As first time home buyers she was very patient with me and my husband and our questions. She was very insightful and methodical about guiding us through the process, particularly when we found ourselves in a competing war on a property! We ultimately won out the other offer and didnt have to go above asking price! I had previously owned a home before but my husband had not. The Strange Team helped our dream of being homeowners become a reality! We feel very blessed! We definitely recommend the Strange Team for your home buying needs!

edward jobes

Im enjoying this company because they care, they give, and their top notch. Good training, great philosophy!

Keith Rohlack

Alan and his team go above and beyond they truly care about their homeowners.

Pauline Steadman

Quality, dedication and customer satisfaction first

Tanner Cole

Tanner and Tiffany Cole are the best! Woo!

Dan Brides

Great place to work!