R J Shore Automotive

Address:	80 Shore Dr, Branford, CT 06405, USA
Phone:	+1 203-433-0548
Site:	rjshoreautomotive.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 16

Reviews 8

Anonymous User

Stay away if you can. Two parts of this review: First, I had broken down on I-95 and AAA sent a truck from RJ Shore. I was just travelling through. They were great in getting Enterprise out to get me a rental car, and they worked hard to get my car repaired in time for me to pick it up on the return leg of my trip. Unfortunately, when I got home and took my car in for state inspection less than two months (and < 2k miles) later, my normal shop discovered the used rear differential RJ Shore had sold me was leaking and defective. I immediately called RJ Shore to try and work out getting a replacement part from them, since supposedly all repairs carry a 12 month or 12,000 mile warranty. Well, after three months of calls, they finally decided that the part they sold me only had a 30 day warranty. The first few calls, they assured me it had a year warranty, and would simply contact their parts vendor for a replacement. Id call back every week or so, just to learn the part their vendor had shipped them was "bad" (or they were waiting on the tracking number, or a number of other delaying tactics). Throughout the process, I was frustrated at the lack of updates and utter failure of the RJ Shore team to call back when promised. And now they are refusing to stand behind their work and the part they sold me. So if you have a choice in the matter, I recommend taking your business elsewhere.

Anonymous User

VERY happy new customer. Great customer service experience. The backstory: I recently took my ‘98 Honda Civic to the local dealer (Brandfon Honda). I usually avoid dealers, but I needed a door handle replaced and assumed they would have the part or get it quickly (turns out, no, but that’s another story). While they had the car, they called to tell me that my rear brakes had less than 2mm left and urgently needed to be replaced. I needed the car back ASAP, and was not inclined to pay dealer service prices for a brake job, so I said Id wait and do it soon. They agreed, but not before stressing that this needed to be attended to promptly. I took my car to RJ Shore based on recommendations from the Car Talk Mechanics Files & the proximity to my house (Im new to the area and had never been before). Dropped the car off there first thing in the morning and received a call back within 15 minutes asking why I thought I needed to get my rear brakes done? I explained and the guy there laughed and told me I had only ~30-40% wear on the brakes, they looked fine, and easily had 10-20K miles left on them. 1/2 hour labor for the inspection, cleaning and adjustment and done. Im never going to Brandfon Honda again, but RJ Shore has a customer for life!

Carol Voccola

Went to the lot the day after my son got into a fender bender. Service manager told my husband and son to call our insurance. Said he cant do anything until he hears from them. By the time my insurance company informed us that they didnt have to get involved (we had no collision as the car was very old) RJ auto racked up our bill to almost 500.00 for sitting on their lot. We wanted to have the car towed to our house. We could have just paid and been done (about 130.00). I tried to reason with both the manager and owner. Not even to waive the whole bill. I get they are a business and I took some responsibility for not being fully informed about how things work. They would not budge. The service manager wanted nothing to do with me as I was outright told by the owner, because I wrote a bad review on their face book page. He did have total attitude and was completely condescending. Didnt own up to what he told us. After I spoke with people, I heard a lot of negative things about them. Be careful. Dont get your car towed there and make sure you are informed about how things work. Otherwise, they will take advantage. 480.00 to sit on a lot. Disgusting.

Daniel Fleming

Usually good service, but they made a huge mistake on my car that cost me money which they would not refund. Went to them a couple of times until they sold me wrong size tire pressure sensor which caused two flat tires. When I asked for a refund for the two flat tires and service, they only gave me money for the tire pressure sensor. What they really meant by refund was actually a store voucher not an actual check!!! What makes them think I would actually bring my car back to a place that caused me so much problems in the first place. So basically, whoever the guy who works at the front counter is, lied to me twice. Once about not being responsible for leak caused by tire air pressure sensor and then again by not refunding the money. DO NOT GO TO THIS SHOP. THEY ARE DISHONEST AND DO NOT OWN UP TO THEIR MISTAKES!

Crochet locket

Quoted us a price - after running a diagnostic on 8th cylinder. After work completed- suddenly finds another problem in the same cylinder? And wants to open up and charge us even more to go in do that repair? Shouldnt that have been detected on initial diagnostic? We paid for service provided. When we got car home we clearly notice a huge part missing? we called about it, told that they lost it and would buy us a new one. They never did and have avoided our calls. Now we have to wonder what else is missing that we cant see. we were long time customers and used to trust them with our three vehicles. We were burned.

Louise Johnston

RJ Shore and Karissa are the absolute best! My son was not well en route from NJ to CT to visit a friend. He was taken to the hospital and RJ Shore took his car from Rt. 95 and brought it back to their facility. All I can say is that Karissa helped ease a nervous NJ mom by making sure the car was stored safely.. then, she arranged to have the car brought to the hospital so that my son would have his car when he was ready to be discharged (which would be after RJ Shore closed for the night). If there were 25 Stars, I would gladly give it to them.. THANK YOU! A customer for life...

Amanda Weires

They saved me a lot of moolah. My car wouldnt start. I tried the usual suspects, battery, gas, sparkplugs. Not it, had to take it in. Had it towed to RJ Shore on a tip from the tow truck driver. My car needed a new computer, they spent 2 days finding me a used one for $180 instead of $700, total repair savings, over $500. They didnt call me before they did the repair, so if thats important to you, be vigilant with keeping in touch with them. But I am willing to forgive that since all I care about is having my car fixed properly at as low cost, and that is what I got.

Chef Chris Kowalczik

I have been using RJ Shore Automotive for a number of years now and although I always praise them on social media sites, I never wrote a review here. From oil changes to breaking down and needing a tow, the people at RJ Shore have always been there for me. The work they do is affordable and done right the first time. They even have someone who will drive you home and pick you up (if you need it) so you don’t have to sit there waiting. I wont bring my vehicles to anyone else!