Platinum Car Wash & Oil

Address:	85 Newtown Rd, Danbury, CT 06810, USA
Phone:	+1 203-527-9700
Site:	platinumcarwashandoil.com
Rating:	3.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM

Location

Photos 39

Reviews 7

Andrew V

Brought my car in for an oil change today figured I would give it a try at this place, I have been taking my car to the dealership for the past six years and tiered of paying a lot for a change. Well I should have stuck with it. So brought my car in hopeing to just get a simple oil change and was possibly interested in there car wash monthly plan. They brought the car in the bay guy comes in said I have sludge need to get motor flush wanted to charge me $70 I said no thank you just an oil change please. The guy seemed upset by my answer and called a Mgr the Mgr said that if I dont get this done my motor will blow because of sluge my car has 70,000 on it and they will not be held responsible. Well that through up a big red flag for me I have been taking my car for all its recommended services since the beginning at the dealership and the car has had no issues and oil sludge was never mentioned as a problem and i know that this Mgr was using terrible sales tactics on selling this to me he kept repeating him self and was very rude trying to intimidate me into buying this service. The other guy who was working on the car I watched and he drained the oil for less the 2 min over filled my oil showed me the dip stick with dirty oil after he was done saying it wont be clean unless I get a flush. Very nerves and upset I payed and left to go get gas down the road And as I was getting gas I noticed car was leaking oil so I brought my car immediately over to the dealer ship they had to do a whole other oil change and said the car was not drained properly oil was still Dirty and the oil was leaking from the oil filter was not tightened properly . Terrible experience and I will be contacting the BBB in regards to what happend. shound have trusted my gut feeling. Ended up spending money on 2 oil changes.

Christopher England

1st time customer here. After having a very bad experience with your car wash overall, specifically scratching my car very badly late last night, I was called by manager Noe this morning to come back in. After accessing my issues and problems with the car wash, I want to say that I have NEVER received such amazing customer service in my life. Noe, and the crew at the Danbury location took a bad experience for me and totally changed it around to a wonderful one. They took care of my scratches and went above and beyond to make me feel happy and satisfied with their service to my car. This was after getting exceptional service from your already wonderful service department in the oil change facility the previous evening. I want to say that I have never felt more "important" and taken care of as a customer in any business I have ever been too, and I will NOW recommend your facility to everyone, and you / they have just made a customer for life with me. Thank you so much for taking good care of me, and simply fixing my issues. Please let everyone who works at the Danbury location of how they made a difference in the perception of the company, and that their hard work does not go unnoticed. I commend them on a job extremely well done! Christopher England, New Fairfield, CT.

John Kalinowsky

Brought my car in for a simple oil change. The manager tried to upsell me on an engine flush in a long-winded, rambling explanation on how my engine was going to seize if I didnt do it because of the sludge. (see other posts for this pattern of behavior.) I expect this at quick-lube places, but I had to interrupt his rant to decline and told him thanks, Id have my mechanic check it out, but no thanks. This is when he got really rude with me, telling me he had to tell me this because hes on camera and this was going in my file. When my wife overhead that we used synthetic oil, she interrupted and said that she always uses conventional, and the manager got really rude with both of us. Not only did he belittle me in front of my her (what kind of man does that?), but he raised his voice at my pregnant wife who is battling depression and anxiety, and an argument over motor oil is the last thing she needs. The other guy didnt speak a word of English and I couldnt understand anything he was saying. Put it in my file pal...I will never, ever return to this place. I will also be contacting the BBB and the owner of this establishment to let them know about my experience.

Mae Pacete

I was referred to this place by a friend at work. First impression of the place was very nice and clean facility. But when my car was all finished not once, but TWICE I went back and I felt like their service was not what I expected. I thought, giving one more try may change my mind. My car is brand new and already scratches after coming out of the wash. I arrived home literally in tears and I paid $26.99 for such a shitty job! Theres still dirt inside the car and my rubber mats are still dirty! After paying close to $30 youd think the job will be spotless! Theres the clue...SPOTLESS! Its cold out and of course I dont have the proper equipment to clean my car. So I go to one that of course a friend tells me thats "best in town". Well, I have never in my life been so disappointed!!!

John Hemberger

Been to other places for an oil change, and they give you an oil change--and thats all. Platinum Car Wash & oil has been my go-to place lately. Why? I bought a synthetic oil change for $59.95 for my wifes truck, and received a rebate form from Mobil good for $9-$15 at the service desk. Then, I got 2 car wash coupons, worth $20.00 apiece. Not one, TWO! Amazing. Professional. State of the art. 3 men dried my truck, one also treated my tires. THE ENTIRE PROCESS TOOK 20 MINUTES, INCLUDING THE WASH. Really!!?? Goodbye to any other "quick" oil change places that give you nothing and charge a fortune for their services. A very pleasant surprise these days! Try them, you will be very happy in no time. Thank you gang. Nice work. See you soon.

Tara Lockwood

Got an email for 20% off bumper to bumper and couldnt pass up the savings for my daughters car. Dropped it off dirty picked it up spectacular! They forgot to put the cup holder things back in so I went back to pick up. Manager was so nice. Gave me a free car wash for my car while I was there and one for my daughter for the trouble. I had just gotten new tires and they were dirty and now they are shiny and look awesome! Thank you Platinum. Thinking about signing up for the monthly car wash since I seem to be in Danbury so much. Only wish they used the window cleaner Torrington uses...it smells good :).

Matt Vincent

These guys are fantastic. first time there they really take care of you, flexible price, in and out quick. knowledgeable staff, plus you get a free awesome car wash with an oil change. car wash is awesome only place i take a brand new car besides my driveway to get clean. the guys that were there before (some other franchise) are out - no one is there totally new better business. its a true sense of the word mom and pop oil change. these guys genuinely want to see you come back so they take care of you! - Highly recommended.