AAA Hamden

Address:	2276 Whitney Ave, Hamden, CT 06518, USA
Phone:	+1 203-937-2597
Site:	aaa.com
Rating:	4.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed

Location

Photos 13

Reviews 5

Frank from Connecticut

My wife and I have been thinking about taking a European river cruise for some time now. One day we finally took are ride to the AAA Hamden, CT office to see if they could provide us with some information. I have used the Hamden office several times to get my driver’s license renewed. It is while standing in line, for a very short amount of time because AAA operates more efficiently than the Motor Vehicle Department, that I saw a sign for travel services. We went in and and met Ms. Lorie Pisani-Soltan one of the travel consultants. She gave us a warm greeting and had us take a seat. We told her about wanting to take a European river cruise. She quickly handed us a flyer about a AAA members cruise for July 2016. She went over this cruise with us along with several other cruises that would be available to us. All of the cruises could be booked through AAA. She was very knowledgeable and pointed out to us the differences in cruises and cruise lines. This is something we very much appreciated. She pointed out that the AAA cruise was a very good price but said other also had good deals from time to time. She provided us with several booklets and other information on river cruises. She said that we could stop in anytime and she would be happy to answer our questions. My wife and I took several days reviewing the material provided us by Ms. Pisani-Soltan. We had some questions and I sent Lorie an email asking her for more information. She got back to us quickly with answers. My wife and I decided that the AAA European Cruise was truly the best value. We took another ride to the Hamden AAA office to see Ms. Pisani-Soltan. We walked in and did not see her. Thinking that she may be on a break we took a seat to wait for her. After perhaps five minutes of waiting a gentleman came us to us and asked if we needed some assistance. We told him were here to see Ms. Pisani-Soltan. He informed us that she was off but took us over to see Ms. Maria Torres a coworker of Ms. Pisani-Soltan. We told Ms. Torres what had transpired with Ms. Pisani-Soltan and that we had some additional question. Ms. Torres made phone calls and got our questions answered made numerous notes. Ms. Torres said she was going to pass the information on to Ms. Pisani-Soltan and she was sure she would be contacting us upon her return. True to Ms. Torres word Ms. Pisani-Soltan phoned us. She was not really on a day off but on a tour of the Queen Elizabeth making sure if was up to AAA standards. Something I found very encouraging. Actually going and doing an onsite visit allows a travel professional to obtain firsthand information that can be passed on to futures travelers. My wife and I had several more questions about flights, accommodations and tours. Most of our questions were answered. We were told that a couple of our concerns could not be addressed for several weeks until airlines and others set prices and schedules. Ms. Pisani-Soltan assured us that as soon as the information was available she would be in touch with us. So far our experience has been a most enjoyable one and we look forward to a successful trip next year thanks to Ms. Pisani-Soltan and the folks at AAA Hamden, CT. Frank & Lorraine L.

Paul Bockisch

So, our truck breaks down at our campsite. Its out in the sticks so there is very little cell coverage. However, if we stand in one particular spot we can get a feeble cell signal. So, I call AAA and they tell me that a truck will be out in an hour. We wait an hour and nothing. So, I call back. They tell me that its going to be another hour. So, after another hour, I call back again. They tell me that its going to be longer so I ask for the number of the garage that they called. I call the garage and they tell me that they only got the call ten minutes ago. So, what have AAA been doing for two hours? Eating donuts??? Anyway, so now I can communicate with the garage directly I tell them exactly where we are. They tell me that that wasnt the location that AAA gave them. Good thing Im talking to them directly. Finally the flatbed shows up and the guy tells me that the truck he brought is too small for an F250. AAA didnt tell him it was an F250 when I specifically told them what it was. We were able to get the truck on the flatbed but he had to drive very slowly. All in all, I would say this was a disaster. Ive had good experiences with them in the past so Im hoping this isnt the new norm. Also, make sure you get the number of the Garage AAA sent out so you can talk to them directly. I wont trust them again.

Harold Kaplan

Went to AAA in Hamden to renew my driversa license and get a "verified" license. This requires providing many forms of identification, each of which has to meet specified criteria for acceptance. I know others for whom this has been a multi-hour multi-visit experience. I was in and out of the building, with my new license, in fifteen minutes. When I entered, there was a dedicated line for license renewals, and three people behind the counter, serving two customers, so I was immediately helped. The process was efficient, courteous, and fast. A few hints:1. Try to go mid-morning (around 10:30 AM) on a weekday, and not on a Friday. 2. Double-check, beforehand, to see if you have all the necessary documents, and be sure that they meet the requirements,3. Take a few extra documents in each category, "just in case". It never hurts to have too much proof.

Larry Veillette

I never usually rate anything but I thought I would start here. I has to go to So. Carolina and asked AAA for guidance and it was the BEST thing I ever did with AAA. I was told by family and friends that it would take between 14 - 16 hours from CT to my destination. Checking in with AAA and asking for assistance for the best route we made it to our destination in 13 hours flat going between 65 - 75 MPH (some speed limits are 70 mph along the way). My hats off to AAA for a superior job. Im just sorry that I havent used their services in the past but guarantee I will use them in the future. My only personal problem I experienced is that I forgot the name of the rep that assisted me because I wanted to personally "Thank" him....THANK YOU AAA for s service WELL DONE...

Jonathan Smith

recently i stopped in to the hamden aaa to drop off a check for aaa renewal. the building itself, looks very nice, a big change. i had a short wait before a staff member assisted me. i was a little thrown off , when the woman taking my renewal check asked for my drivers license. had i mailed it off to aaa - that would have been it. but by walking in to the building, she wanted the license. this made the interaction longer than it had to be. there was no viable explanation given.i wasnt asking for travel info/ maps, just dropping off the renewal check. if aaa had a drop box i would have taken that route. jds-