Custom Travel

600 N Colony Rd, Wallingford, CT 06492, USA

Address:	600 N Colony Rd, Wallingford, CT 06492, USA
Phone:	+1 203-949-9990
Site:	cttravel.com
Rating:	4.4
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–1PM Closed

Location

Photos 1

Reviews 9

Tanya Brunner

I recently planned a destination wedding (cruise) through Custom Travel. I first met Veronica, the owner of Custom Travel, at a Bridal expo in Hartford where she took a substantial amount of time to explain to us what kind of destination wedding services Custom Travel offers, and she immediately found time to meet with us at her office. She is approachable, friendly, helpful, and quick to respond. She handled the reservations of our 24 guests, freeing up our time to plan our wedding. When the cruise line made changes to their prices, Veronica was able to secure us a price reduction twice. She followed both of these changes with letters to each of our guests, detailing the price change and clearly listed the dates by which payments had to be made to the cruise line, even though this created a significant amount of additional work for her and her staff. One of our own guests was particularly difficult, and while Veronica would have been right in responding offensively in return, she handled the situation with professionalism and grace, for which I am extremely grateful to her. Booking online or through a large travel agency may seem like it has its price perks, but few things are more stressful than having to sort out a problem online or going through an automated system to make changes to your reservation. At Custom Travel you are guaranteed to speak with someone directly. I chose to book through a small, local business because I believe in supporting them. Veronica and Custom Travel come highly recommended and I would certainly book vacations or group events through her again.

Liz Adrian

We love Custom Travel! My husband and I booked our honeymoon to St Lucia with Veronica and it couldnt have been more perfect. She took care of everything for us so we all had to do was show up, relax and have fun! So then we had an opportunity to go on a last minute vacation about a year later and used Custom Travel again. We told them the area we wanted to visit and Veronica and Kyle ended up making recommendations of places to see. We trusted them to select and book all the hotels, and rental car for us using their judgment. We loved every place that we stayed and visited and it was way better than if we had tried to plan it ourselves. For example, the recommendation they made to visit Zion National Park in Utah was perfect for us and we are now trusting them with all of our future vacations! Its also important to note we only had 5 days to plan the vacation and Custom Travel did everything within 2 days. Amazing!

Kristy Palmer

My family and I just got back from a wonderful family vacation to Beaches Negril thanks to Veronica!! This was a family vacation long over due. Veronica and Sandy were great!! They made the booking process a breeze. They were always there to answer all of our silly questions. Once in Negril we had an issue but all it took was one call to Veronica and with her quick correspondence with the hotel manager the issue was resolved quickly and we were able to enjoy our vacation. If that wasnt enough Veronica was on the phone with the hotel manager daily to make sure we were taken care of!! It was nice to know even though we were miles away from home Veronica was there for us (even after hours!) Thank you Veronica for all of your help in making our family vacation a success! We cant wait to plan the next one! The Palmer family, Buonanni family and Zaluski family

Sean Morrisroe

Custom Travel saved our honeymoon! It was the day of our wedding that Hurricane Matthew was threatening to hit Jamaica extremely hard. Veronica and her team swiftly pulled together a back-up option we had, all possible only because of the travel insurance she suggested to us a year ago. Custom travel has been extremely professional and a joy to work with from the very beginning of our planning process. They continued to support us even after the honeymoon was over, that is service! Would use their service again, and would recommend them to anybody.

Karisma Nieves

Kyle was great and honest from the start! He knew exactly what we were looking for when we wanted an all inclusive experience, especially for adults only when visiting Dominican Republic for the first time. We will definitely be using Custom Travel and Kyle again in the near future. Thank you for all of your help and booking us at Breathless Resorts and Spa in D.R.!! Karisma & Raul

Brianna Spinnato

We used Custom Travel to book our honeymoon to Antigua. The resort was just fantastic and the advice about excursions was very helpful. Veronica was wonderful and her knowledge of the various properties we looked at was very impressive. She took care of everything without me spending hours researching things online.

Jill Johnson

Veronica is the most sarcastic, money hungry woman ever!! Dont book your trip with Custom Travel, overpriced and RUDE!!

Rence Coassin

Great family business! I am very happy with my experience and would recommend Custom Travel to family and friends.

Bradley Silvia

Custom Travel planned our honeymoon to Barbados. We had a great time without any issues. Highly recommend.