Firestone Complete Auto Care

2098 New Castle Ave, New Castle, DE 19720, USA

Address:	2098 New Castle Ave, New Castle, DE 19720, USA
Phone:	+1 302-353-4428
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 14

Reviews 26

d h

Almost 4 months ago I had a simple leak on front brake line. So I decided to stop by thinking this would be a rather simple repair. One of the mechanics came out and took a look at the car. I showed him where the leak was at. Let me preface this by saying Im not a certified mechanic, but Ive worked on brakes for years. When I got back into the office a mere 30 feet away. The mechanic and the Mgr discussed what was wrong just out of ear shot from me. In his assessment he listed a myriad of things from a ceased piston on a caliber (which by the was only for months old) to a list of others which included my original complaint came out to an almost a $500.00 bill. I guess the Mgr heard the tone of my voice along with the sarcasm when I questioned the assessment along with the price. He tried to bless me with a $300.00 to $400.00 amount. I told him that was ridiculous being his guy never so much as loosened a lug nut to truly assess the problem. I grabbed my keys and went over the Advance Auto store bought some brake fluid and went back home. The next day I went to my usual mechanic and for less than $100.00 both brake lines were replaced. All the other equipment was just fine. I did call the regional office and file a complaint. This event was very reminiscent of a previous issue with another store of theirs 25 years earlier. Just shows you the people may change but game doesnt. NEW CASTLE RESIDENTS BEWARE!!! I would give zero stars but unfortunately you cant, but 5 stars for the attempted con.

Chris Jarvis

Got there an hour before closing, explained my 2015,dually 3500 had lost all brakes. Told me they could look at in morning. Slept in truck was there at 7 am as requested only to be told the 10,000 lift they had wouldnt support a 3500 dodge, which weighs 7300 lbs stock (mine has no bed at all so its closer to 7000 lbs)staff is lazy and does not care to put people in danger. I went to midas right around corner much more pleasant people and their 10000 lb lift will lift a 7500 lb truck. Buyer Be Ware!!!

Sandy B

Developed a hole in our tire driving south on 295 on Sunday morning in Jersey. We were losing air fast. This store came up on Google maps 5 minutes away. I called to let them know we were on our way. Shawn found the hole in the tire right away and the tech took our car right in to fix the tire. The waiting area is clean and comfortable. We were back on the road quickly and the repair was guaranteed.

LBP007ful

From the manager to the mechanics...these guys are honest and do great work. I usually recommend these guys to all of my female co-workers when they are disgusted with the outrageous prices charged by Dealers. They deliver great customer service and have not ripped off anyone that I have referred to them. Give these folks a try if you want excellent work at a fair price.

Darren Rodgers

Beware of this location! I was quoted $90 to mount and balance 2 brand new tires purchased from Tire Rack. Not low profile tires!!! I told them no thanks. I went around the corner to Pep Boys and had it done for $30. They will rip you off if you let them.

Chelsea DeFelice

Almost FOUR HOURS it took to put my new tires on when I was told TWO HOURS! These guys have just been standing around smoking cigarettes/on their cell phones the majority of this time, the exception of one man. Wasted Saturday. Will not return.

Lou Cecere

Refuse to work on my car after they couldnt run up my bill for things that I did not need .. and if your car was in there garage at this location make sure you have some one else to check it make sure if its safe to drive.

Keith McCarther

Excellent service. After a blowout (from a Wilmington pothole), Ctr Mgr Brian drove to another location to get tire that I needed. Committed to Customer Satisfaction and enjoys his job. Entire staff had same attitude.

Brian Fuller

They love what they do and it shows. They will make sure you are taken care of and wont stop until theyve detected the problem. One, even took into consideration that I might be hungry....being here for a long time.

K Del

This team is great! My a/c has been giving me problem after problem and this group did not stop until they found a solution. They have been friendly and responsible and have treated me with complete respect.

Edgar Lopez

I have been a customer of Firestone for a few years now and today I was discusted at the horrible customer service I received. I just hope that they did a good job on my tire.

BAH JO

I went on a Tuesday with my camry and had a really good experience. Jamie the technician was outstanding. I hope I will have the the same experience everytime.

Greg Valentine

I find them to be very attentive. They are thorough and base their decisions on diagnostics which takes the trial and error out of things. I will return.

Marc Rohrer

Theyve have got better since new management so still need time to see if its picked up on service but there is a good bunch of guys working there

Mike Carter

Excellent Service! Brian at the front desk, might be the nicest guy alive. Very knowledgeable as well. Thanks!

Jason McKenzie

had an appointment. felt like people skipped me in line. I took a very long time just for an oil change

Mike Bower

Tried charging me $860 to replace brake lines. Took it to my guy in jersey only cost $375

Barbara Thompson

Honest and quick service. Appointment recommended

Emily D

Fast with oil changes, easy to find a coupon