US Post Office
| Address: | 1430 S Hwy 29, Cantonment, FL 32533, USA |
| Phone: | +1 850-968-6632 |
| Site: | usps.com |
| Rating: | 3.8 |
| Working: | 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 10AM–12PM Closed |
Location
Photos 1
Reviews 11
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Sarah Magilke
Customer Service needs to be worked on heavily in this facility. Especially if you are going to be one of the people at the front assisting customers. I have never wrote a review because most times I just let things go. But when you have a 3 year with better manners than the person who is paid to provide a pleasant experience, you find yourself leaving a review. I come into the place with no intention to be negative. Nothing on my face would read, "shes going to be mean!". But apparently the guy at the desk immediately had it in his mind to be rude. He asked what I needed help with, and I replied " I was picking up some packages" all said with a smile. Right away he responds with an attitude, "DO YOU HAVE YOUR SLIP?". As though its a common situation that occurs where people do not bring their slip. That being said, if you deal with pretty similar situations daily, you should probably work on finding a way to make the situation positive verses letting it ruin your day. I did not have my slip. And would have drove back to my house if it was honestly something that policy and needed that bad to get my package. So after I advised him that I did not have my slip, He snaps back with, "Ugh, I will go check and see if we have anything in the back for you". As though walking 1 foot away was the hardest workout of this guys life. He goes back to where he is greeted by his manager or someone hire level than him. Who has to motivate him to "BE NICE" as they repeated it to him a few times. Clearly this guy is known for his rudeness. He easily finds my package and brings it back. As I have said, I would have been a little annoyed to have driven back or go look through my vehicle again to find the slip but the option wasnt even given by this employee. And if he knows most people do not bring their slip, it shouldnt be something that causes so much frustration. Give the customer options. Tell them what you can do to try and help. Or explain politely the policies in picking up packages. It just like someone requiring Identification at a store before using a Credit Card. Sometimes digging through you purse for something can be annoying but at least you know someone isnt willing to commit fraud with your identity. After I left the facility I called my father because I was still a bit bothered by how this guys personality rubbed off on me. He knew exactly who I was referring to. I didnt even say who the employee was, I didnt say whether it was a he or she. I didnt describe his/her features. But my father right away knew who I was talking about. And responded with how I need to basically just warm the guy up to be nicer. How unpleasant to hear that I have to teach an older person to be respectful and welcoming. Teach your employees how to enjoy where they work or tell them they need to move on. They have a job and if they cant manage to do the one thing that their job requires---CUSTOMER SERVICE, they dont need to be working in that field. I hope this guy has a better day and year. Lets hope he doesnt spend the rest of it being grumpy to more customers.
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Anonymous User
The People that work here are rude, and arrogant to say the least, they like to argue with you over any little thing, such as telling me than my debit card is not a debit card because I use it as a credit card…? and like most government operations try to rip you off. I went in here for a certificate of mailing which is much cheaper and the person tells me that it needs to be sent certified mail because it’s better, although they are basically the same thing. They just want me to spend more money to support their jobs, which they do not seem be happy with; I hope the gov. fires these people because I could use a tax break. Also there is a post office only a couple blocks away that is much better, talk about government waste.
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Gretchen Scott
I absolutely recommend using this Post Office, I have always had great experiences here. The employees are very polite and helpful! There are some previous reviews on here from someone who obviously did not have the same experience as I did.... However, you must keep in mind "We are all human & some days are better than others!" I hope that they give it a second chance because like I said, this post office has a wonderful staff, they are very friendly, courteous, helpful and most importantly Fast. Not to mention they always help to ensure I get the best rate and delivery time!!!
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Ana Benitez
My sister and I truly love to go to this post office. The staff will help all the customers efficiently and promptly. They are very nice and helpful. During the Christmas rush, they brought out another computer. An Attaboy and Attagirl goes to Ernie, Leticia and the tall lady with short hair. (Sorry..forgot your name) They rock! May God bless your new year with peace, health, love and a lot of chocolate. LOL.
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Anonymous User
Rude and arrogant. My mail lady is out of this office. If a car is within 15 foot of the mail box she just keeps on driving. I called her "supervisor" and all they wanted to do was argue with me. Redicilous. What a waiste of tax dollars on people miserable with their job. Get a new job and let people who actually want to "work" have yours.
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Jason Bass
These are the lowest of low, they have great job security so your problems with them dont even matter. The postal service should be in private hands, them maybe the job would get done. I hope you all lose your jobs that you have such a hard time doing in the first place. Use anyone else besides these incompetent fools!
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Kayla Snyder
Love this post office! Love the staff, especially Ernie! The postmaster is also the most upfront, sweetest lady ever! I mail shipments daily and this is the only post office in Pensacola who has never lost any of my items and helps with any tracking issues! Always answers the phone!
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Paul Stull
All the people at the counter are very helpful, fast and efficient. Remember the post office doesnt wrap your package. It should be ready when you get the counter to mail.
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Christian R
Employees are always helpful when you have any issue!
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Connie Shedron
The people that work here are great and very helpful!
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Rob Donofrio
Very friendly and helpful