Address: | 5105 E Bay Dr, Clearwater, FL 33764, USA |
Phone: | +1 727-531-4070 |
Site: | midas.com |
Rating: | 3.3 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed |
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Jackie B.
They pulled a bait and switch. Theyre the exact reason people think mechanics are only out to rip people off. I called for an estimate and was told that for my make and model (and with a discount associated with the company I work for), it would be about $100. This sounded so incredible, I added an oil change. Better yet, they offered to drive me to work while they were working on my car. When I got the, after levitating my car and taking the tires off, the technician came in and whispered to Chuck, the man at the counter. I dont know what bothered me more, the secrecy surrounding my car, or that Id been there a half hour and the person who they assured me would get me to work on time hadnt arrived yet. I was told that the rotors were fine and that Id done a good job of getting my car in to replace the pads before it caused any problems, and that it would be $600. I was shocked! How did the price jump from the $100 estimate to $600? Chuck laughed and said that was with a bunch of unnecessary and unrelated options included. I came in for brake pads, why on earth would they add $500 more in services to my bill? I literally started crying, I was so shocked and frustrated. I told him I just wanted the brake pads and it came to $300. Three times the original estimate. After the tech explained how important it was top do some extra work, and knowing that Id pivot budgeted $150 for this, I asked to cancel the oil change, and give me the bare minimum price. That was $191.84. Nearly twice what had been estimated for the exact thing that Id called asking about the day before. On top of that, when the gentleman who drove me to work finally arrived and took me, I was 15 minutes late, adding insult to injury. When I got back to pick up my car, I asked Chuck how I could be given one price when I call and when I come in for that exact service the price doubles. He admitted that they give you the lowest price possible for organic brake pads, when statistically speaking, youll end up needing to replace the much more expensive ceramic style brake pads. Why did he even bother asking the year, make, and model of my car if he was going to give me the price of brake pads for another car just to get me in the door? I let my company know the shady business they are running, and would discourage anyone from trusting them. With so many other options, why put up with people like Chuck, who go out of their way to take advantage of people?
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Joseph Spangenberg
Caught a flat tire on my way in to work. I did not have a spare to put on and needed use of my car as soon as possible. I figured that I would get my car towed since this Midas was right down the street and they had excellent reviews. Once my car was there, they immediately took the tire off and did their leak test on it. The mechanics there insured me that there was no leak and that my tire was fine. One mechanic stated this had happened to him before, so I figured that maybe it was a possibility for this to occur. I drove my car back to work and everything seemed fine until I had to leave for the day, when I noticed that my tire was flat again. Midas was closed at this time so I got a ride home and thoguht they could take another look at it the following day. Saturday, the next day, I called as soon as they opened and was greeted by a manager. I was told they were too busy and refused to look at my car until Monday. I was told even if I brought my car in, that they would leave it until Monday. After explaining my issue with how he was handling the situation and that I had already spent the money on a tow the previous day and would likely be spending more money to get it down there again, he finally gave me a solution, "bring it in and well see if we can do anything, no promises" all with a hint of dissapproval. My issue wasnt engine trouble or an unkown issue that needed to be found, it was a flat tire, not more than a 30min ordeal that Im sure you wouldnt have to use your best mechanic on to diagnose. I figured that anyone who runs a good business would have a motto that if your employees mess up, it would be a priority to fix the mistake, not tell the customer, "Sorry, youre out of luck." I decided that enough was enough, and that this was such a minor thing that I would rather handle the issue on my own. I took the car to my personal mechanic that Monday. The issue? Puncture in the center of the tire. Solution? Patch. Please, Im sure there have been people who have had great experiences here, but if youre customer is unhappy and your employees are the ones who have caused it, fix it. I wouldve rather writtin a positive review, customer service training is key to running any business who deals with any type of customer.
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John Hyde
Unbelievable. Where do I start? Brought my car in with a leaking brake line. Told it would take 45 minutes to one hour to fix. They ordered a replacement part, and found that it came with the wrong size brake line connectors. Then they had to cut the lines in order to use the old parts. They put a single mechanic on the job, and the poor guy was so suffering from gout, he was stumbling around under the car (hoist) on crutches. They gave him no help whatsoever. An hour passed. By this time, they realized that the package received with the brake lines (they had to use two line pieces to get the right length), had arrived without the connector in it. They sent for a new connector. Their delivery guy took another hour + to come from just down the street- why you ask? He was also picking up pizza for the guys in the shop- after all, who cares about the customer? Well he gets there, and guess what? He somehow lost the parts on his way from the parts store, to the pizza store, to the Midas shop. Unbelievable! - A comedy of errors. One just cant make this $#@% up! He and the manager spent almost 10 additional minutes searching the delivery truck. So off he goes back to the parts store, for yet another 30 min-45 min delay. Finally, all the parts to show up. The poor mechanic, still stumbling around on his crutches, begins putting everything back together again, leaning on one crutch while working overhead, under the hoist. Kudos to him, but because the shop would not give him any help, it was all in slow motion- incidentally, plenty of others were standing around- looking incredibly useless. (Sorry, they were at least good at watching the mechanic working on my car.) Anyways, the installation work is finally completed about 3 1/2 hours later. They then have to bleed the brake system- And guess what-? Yes, you guessed it- They do not even have a power bleeder. Incredible! I hope they get it together, because they seem like nice enough guys- just short on competence, organization, and communication. Normally, I would not make the effort to do a post like this, but some things just need to be shared. I guess, Thems the "Brakes".