Address: | 111 San Lorenzo Ave, Coral Gables, FL 33146, USA |
Phone: | +1 305-443-1468 |
Rating: | 2.6 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
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Mark Hawkins
About 2 years ago I brought my car here since I assumed they did great work by the type of exotic cars they repaired. I had a $41,000 dollar Infiniti G37 Coupe with over $10,000 in Modifications. The car was damaged in an accident and I decided to choose here vs a recommended shop by Geico. What a mistake! They kept my car for 3 weeks before they even started to work on it. I went in the shop to see what was going on and saw my car the same way it was when brought it to them. They said the insurance agent was taking awhile but found out they kept calling the agent to tally up more damages they found. I know this because I spoke with the agent as well. This delayed him cutting them a check as they kept adding more to the bill. I went down there once again and this time Countach told me that they believed the Harmonic balancer amongst other new things was damaged. I know cars and there was no way in hell it got affected by the damage. I looked over the car beforehand with me friend a mechanic. And the radiator was no where near it.They went on to telling me if I dont replace it and something goes wrong Ill be screwed. I then said go ahead and replace it, and if anything happens to it, you are responsible. That took anther 2 weeks before most the parts arrived. I went down there every week and they had some excuse. 2 Months later I got my car and what a terrible job they did. The aliment of the hood and 2 front fender panels where all off. The alignment on the car wasnt done. There was scratches on the end of the bumper where they took it off to realign it and set it on the floor and chipped the paint. I know a thing or two about body shops since I use TO WORK IN ONE! You are supposed to tape the ends up with masking tape when putting it on the car or taking it off to re-align, not putting it on the the ground with no taped ends! Then I requested not to wash my car! They said it had to be done to clean it up so I could see it. Well I requested it because I use to manage detail at the Collection 2 decades back and I know what detailers being paid commission do to cars, had to fire a few in my day. So I foolishly agreed and they washed it and scratched my quarter panel in the rear and the the roof real bad! I took it back to them and complained and they said bring it back and they buff it out. Really? Not when its down to the primer! Ridiculous! I told him hell no, I wont risk having my car in this shop ever again. I went to report what I personally believed was insurance fraud to Geico to find out there is no insurance fraud division for them at all in the state of Florida. I left Geico soon after! The only thing this company does is paint well. Other than that they suck at body work. Good luck if you go here!
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Anonymous User
I dont know where to start with this body shop. The repairs took twice as long as promised. They did a terrible job with the repairs, leaving screws in the suspension loose! They covered the interior and exterior of the car with dust from sanding and barely cleaned it up. The carpets, doorsills, undercarriage and engine bay were all covered in a fine white dust when I collected the vehicle. They didnt fix some mechanical components properly, billed the insurance company for repairs that were not necessary, as well as some labor that wasnt even performed and then told me I should take it to the dealership to have those issues corrected. Everyone who works here, including the owner, is rude and condescending and I just left and gave up as I felt threatened. The paintwork is great with no signs of orange peel, despite that it wasnt worth the hassle and my rating of 1 star stands.
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2stroke Addict
I can not put in words how unprofessional this shop is. I highly felt disrespected by Julian. First thing I noticed about my car was how the whole front end was un aligned! and Im not just talking about the steering on the car.. No, Im talking about the bumper and the hood not being aligned. Not only was that bad, they gave me used front head lights with water in them. Besides that the paint on my bumper looked nothing alike to the fender or the hood. (Horrible painting skills). Did I also mention that they "forgot" to install the front bumper reinforcement? That is what actually had them finally fix my car decent. If you work hard for your money and you really love your car. I dont recommend this shop. They will suck time out of your day like if its juice. -100 SATISFACTION.
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Josh Schwartz
HORRENDOUS customer service. Every person working here hates their life and it shows. They had an attitude from the second I pulled up. They also tried to swindle me into a $1200 repair job that actually only cost me $100 when I went to another body shop! I will NEVER go back to this place EVER again. Im sure they will be out of business eventually anyway. For the record, the person who provided me with the "estimate" for the repairs (95% of which I did NOT need, as confirmed by the 2nd opinion I got from the body shop up the street who actually ended up doing the repair I needed on the spot) was named Willy.
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Zachary Aberman
They do amazing work but are bad with time estimates. I was rear-ended and it was an insurance covered collision. While they were over the time estimate by almost two weeks the work was immaculate and as insurance was covering the rental, the car being fixed properly with oem parts was more important to me. Also they are one of the few USAA approved shops in Miami which is not an easy thing to achieve. All in all great repair not so great on time estimates, mind you my work was performed over the holiday season.
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Irvin Rodriguez
I cant leave a review about my entire experience here because my vehicle its still there (since September 8th 2016), but so far this company has serious issues with communication. Betty, the employee there handling my case, havent reply to a single email in a month. nor have made a courteasy call to update me about the status of my car .. every time I have an update its because I spent the time calling and waiting until someone can give me an update and almost every time I have to call several time because the
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Anonymous User
I have an Audi Q7, for a small repair in Countach, after 4 weeks the car is not ready, they lie to me to get my business an tell me the in 1 week repairs will be ready, the left behind my car for 2 weeks with out doing anything because they do not have the paper work from the insurance, please DO NOT USE THIS SHOP, the customer service SUCKS!!!!! big time.
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wilson gamboa
My wife crashed my new Audi, I fought for a total loss with the insurance company. Ive work in auto body for several years, rarely have I ever seen a car with frame damage like mine be repaired right. I was very pleased with the service and the work done.
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Grace Perez
I loved everything about my experience. Helpful staff and the work done to my car was amazing, turn around time was great. I am definitely satisfied and will recommend this shop to everyone I know.