Pfeifer Auto Services

1261 San Christopher Dr, Dunedin, FL 34698, USA

Address:	1261 San Christopher Dr, Dunedin, FL 34698, USA
Phone:	+1 727-736-2755
Rating:	3.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 13

Reviews 6

kenneth mckenna

If I could give a negative star I would. Let me state that this isnt a bitter, get back at them bad review. I simply want to state the facts & let consumers decide for themselves. I called aaa due to a dead battery & had to wait over 2 hours for pfeifers to respond. When the service tech arrived, he sat in the air conditioned truck for another 10 minutes while my passenger and I were still miserable from the 2 hour wait in the summer heat. The service tech could not find a ground as my battery had rubber boots on the battery cables. He cut through the posovtive boot to get a connection, but kept moving the boost pack clamp from one spot to another in the engine compartment looking for a proper ground. Each time hed say, " Try it now",. Click-click- click, time after time. The tech inadvertently caused an arch, or, spark, which shorted out my blower motor resistor, a weak link in the electronics. Prior to this improper jump, my a/c was working just fine. After this arching jump, my a/c was not working at all on the way home ( per my passenger as well). I notified aaa motor club who agreed that it was an improper jump, but needed to get an impartial diagnosis by a aaa approved ASE certified mechanic. They sent me to Victory automotive in St.Pete for the diagnosis. After a 3 hour computer diagnosis & evaluation by the lead technician, Kyle, he determined that by the service tech searching out a ground, he caused an arch, which fried the blower motor resistor & possibly damaged the blower motor as well. aaa motor club agreed with this diagnosis and authorized the repair to be done immediately. As I waited, Kyle came to the waiting room to notify me a wrong part was sent & the correct part was more expensive so aaa decided to halt the repair to try and get pfeifers assistance in paying for their negligence. I was told this could take a week, to take my car home and wait to here from aaa. Victory provided me with an email saying pfeifers tech caused the damage to my car. A week later, aaa notified me that Robert Pfeifer was claiming the problem with my car was a pre-existing condition. Sounds like a corporate insurance sales rep denying a claim. Jose Morales of aaa claimed that mr. Pfeifer was adamant about denying any responsibility & would not even meet him 1/2 way to get my car fixed. I am a volunteer with project pup, I take my service dog to nursing homes to bring joy into the lives of otherwise lonely folks. Without a/c in my car, I can not drive to and from nursing homes in the hot summer Florida heat. Boomer is an austrailan Shepard who is a long hair breed. I made both aaa, and, Robert Pfeifer aware of this. Obviously both Pfeifer auto & aaa place more importance on the $$$$ than on humanitarian issues. aaa said since Pfeifer is an independent contractor for them, I will have to hire an attorney at my expense, and sue them for repairs of my cars a/c. Since Im disabled and live on a fixed income, this is a huge feat. They know this. Keep in mind if you have aaa, and you call them for car trouble, if the contractor damages your car in anyway, aaa will not back you up. And if the contractor is anything like Pfeifer, you are on your own. Especially if you dont have the money to restore your car to its original working order. You can go from a happy volunteer helping others, to a minimally restricted driver due to no a/c, through absolutely no fault of my own.....

Hernando Gallegos

In your shop: The truck was diagnosed with a bad fuel pump. Attempts to change did not help. The computer was stated as being bad and a new computer with flash would exceed any repair cost we were willing to absorb for the 2005 vehicle. We paid $169.73 and had the vehicle delivered to the house. Home troubleshooting discovered the vibration dampener separated and affected the crankshaft sensor rendering the vehicle with no spark. We changed the dampener and the sensor and all functions well. Although we did discover the passenger side fuel pump cannon plug was still disconnected. On reconnect it all came up. I discovered the fault at home. Your technicians had a shop and years of experience. I don’t understand how a capable group of technicians did not check for a simple spark to determine fault and instead, immediately went for shot gunning the big part. I’m not sure if this is poor work knowledge or poor troubleshooting but I do know for sure I could not in good conscience refer anyone to a shop that cannot troubleshoot effectively.

R K

AAA referred me to tow my car to this shop for an issue. They tried price gouging my girlfriend charging nearly double what 3 other places quoted me. When I asked them to be competitive to the pricing, they said take it or leave it. I left it, and had AAA tow it to another mechanic station. AAA happened to dispatch them to tow my car out of their own lot, and drive it to the other mechanic. I guess since they were upset that they werent getting my business, they dumped my car in some random location. AAA gave them the name and address of the new location, and confirmed it with them. They decided to ditch it in a random place, and told AAA it was delivered. AAA is launching an investigation into revoking their AAA accreditation due to unethical practices. Thanks for trying to screw me over, this review is going to be a stain on your establishment.

Mark Fernandez

My vehicle was towed in and I thought that I was going to have a problem that cost thousands of dollars since there was smoke coming out of the hood. They kept the vehicle for two days to find out what the problem was. I checked periodically through the day and they always were prompt and honest. There a lot of mechanics out there that may try to find a problem to run up a bill. They could not find a problem and did not charge me a diagnostic fee. I paid nothing. As a nice gesture, they even fixed my key for me. Throughout the whole time, I spoke to several mechanics at this shop along with the office manager. Everybody was extremely professional. These days, it seems as if customer service is obsolete. This shop puts their customers first and I would recommend them to anyone that has car problems. Thank you for your great service!

Anonymous User

This is the first auto shop that I have ever trusted. The staff is very friendly and informative. They listen to what your complaint is and do an amazing job of diagnosing the problem. They are definitely not just trying to make a buck. I have had them turn my business away for repairs that I THOUGHT I needed but they told me to wait. How often does that happen at the mechanic? The prices are very fair and they always complete the job when they promise. I have had them maintain my vehicles for almost 2 years now. I trust them when I bring my vehicles there and you should too.

Chris Melone

Jeff and the entire staff at Pfeifer Auto were very helpful to my daughter and her truck. After she got stuck Jeff helped her get it started and a few days later after the truck wasnt fixed properly by another mechanic, Jeff saw me with her truck, stuck and stopped to assist. Going out of his way Jeff helped me get our vehicle started so I could get it to the mechanic. I really cant say enough, Bobbie you have great staff!!! Christopher Melone