Peaden Air Conditioning, Plumbing & Electrical

35 Miracle Strip Pkwy SW, Fort Walton Beach, FL 32548, USA

Address:	35 Miracle Strip Pkwy SW, Fort Walton Beach, FL 32548, USA
Phone:	+1 850-837-2058
Site:	peaden.com
Rating:	4.5
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM

Location

Photos 22

Reviews 8

Josh Mclean

This is absolutely the worst service company that I have dealt with living in Destin since 2006. I own a vacation rental company that services 150 homes locally and we use 6 different a/c vendors, Peaden is one of them. I began having a/c issues roughly a month ago and my home was not cooling below 80 degrees. Mind you I have a wife and 3 children under 5 in the home as well as my 80 year old mother-in-law. Peaden came to assess the situation and said that the entire unit needed to be replaced. The same day we approved a new unit. It then took them several days to replace the unit itself. The house was still not cooling for several days which we called daily. They promised they would arrive daily and it took them another 4 days to show up. At this time the tech said that the board for the dual zone control was bad. Once again we approved the board same day. I explained at that time that we had an infant sleeping in our room which was 82 degrees. It took another 20+ phone calls and 6 days to get the board installed. Of course, this still did not solve the problem and we were told that everything was working just fine multiple times by their techs. 20 phone calls and 3 days later we finally had the "engineer" show up. He said that the dual zone control was not working because the thermostats were switched and not in the correct locations. (They have not been moved and worked fine for 4 years previously) The tech was to come yesterday and change the locations of the thermostats and never showed. They were to arrive today several hours ago and never showed. Without a doubt this is the most incompetent service provider on the gulf coast hands down. Their techs are poorly trained as well as their "engineer". Google another ac vendor if you have issues.

Danny & Katie Franz

Theres a reason why there are an overwhelming number of positive reviews for Peaden. We chose them largely based on this and the professional manor in which they handled a repair on a different occaision. This time we replaced a nearly 20-yr old AC unit before renting our house near Fort Walton Beach. The quote was extremely fair and they did not drive us into a solution that was more money for them...just the right solution for our needs. The install ended up being a little tricky because a couple of the wires already in the house for the thermostat were faulty. They stayed until late to make sure we had a working AC and furnace that day! And at the end they didnt even rush the explanation of how everything worked, taking the time to make sure every question was answered. They were extremely professional, polite, and kept a clean work environment. We dont normally leave reviews of businesses but our experience was so positive with Peaden we wanted others that are curious to know this place is the real deal.

Bob Link

Our houses air conditioning unit would not stay on and of course it was a Saturday. We called Peaden to come take a look. Apparently so did everyone else in Sandestin that day. I feel fortunate that Andrew W. Showed up at 8 p.m and spent 30-45 minutes diagnosing the problem. He gave me intelligent and easily understandable explanations about what he was checking for and why. Unfortunately, we had a bad valve that was going to cost $499 but the good news was that it was under warranty. Andrew told me that they would order the part on Monday and that they would call to let me know what the status was. I spoke to a couple of folks on Monday who kept me informed and then the next day when the part came in Andrew came back out to replace the valve. Once again he was very friendly and professional and did an outstanding job. Based on this experience, I would recommend Peaden and would highly recommend Andrew W. Bob L. In Sandestin

George E Daniel Jr

Peaden is by far one of the larger more experienced AC Heat Companies in PC, They have serviced, repaired, and installed new equipment. The Service Techs are always polite and concerned about the way they enter and leave your home. They are competitive in pricing with all others but do an excellent job in making sure their work is correct and to your standards. Even the annual cleaning, they take the extra time to make sure everything is n good working order, and if there is a potential problem, they will bring it to your attention. I have been very please with their appointments, being on time, and the quality of their staff, I would recommend them to customers wanting service, new Units and just a professional firm

Nicole Forbes

Called for an AC repair and was told that someone could come out the same day and that I would get a call for the time they would be out . I made sure the representative knew that I would need a decent heads up since I work in a military hospital with constant patient flow. I got a call later saying the dispatcher is on the way and is about 15 minutes away....so I last minute stopped everything and raced home to meet them only to pull into the driveway and get a call saying something happened so they cant come out. I understand things happen but it wouldve been nice to have received a timeframe from the beginning so I wouldnt have had to try to beat them home from work and be frustrated when they cancel last minute.

Jack Higgins

The original technician was very knowledgeable and very friendly. However he did not have a piece of equipment that he needed to prevent them from having to come back out the next day. The technician that came the second day also was very knowledgeable and very friendly as well as very professional. Management got involved and they were very helpful. And I appreciated that very much. They made me feel as if I was the most important person on their schedule for the day. The only thing that I am not sure about is when they are coming back with the new motor to be installed in my unit. I would like to receive and email referring to that. But overall very good experience.

Michael Sobik

Jaron arrived on time and called before arriving, was very polite and even took his boots off before entering the house, asked permission before entering any room in the house, and every question I asked, he replied with "Yes sir" As he completed the process he asked is there anything else he could take care of while here and then as I walked him to the front door he turned around and said I hope you have a great weekend and please call Peaden if you have any other electrical plumbing or air conditioning issues as we take care of all your home comfort needs.

Ken Basille

Peaden kept me informed of when their technician Andrew would be arriving to my house. I was given a phone call that he was on the way. He was professional, knowledgeable and most importantly honest about my situation. He thoroughly checked everything on my unit to make sure it was operating at its optimal level. I have used them before and will continue to use them as long as they keep up their consistent level of service. So many HVAC vendors try to push their technicians up-sell you on repairs or equipment that you might not need.