Tona Auto & Collision Center

20 Hollywood Blvd NE, Fort Walton Beach, FL 32548, USA

Address:	20 Hollywood Blvd NE, Fort Walton Beach, FL 32548, USA
Phone:	+1 850-243-6515
Rating:	5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 4

TJ Yarger

I was extremely displeased with the way I was treated here. I recently had my car towed there following an accident - due to the accident occurring late Saturday night, I had to wait until Monday to call for an estimate on repairs. When I got the call back after the car had been inspected, I was bluntly told it was a "total loss," and that cost of repairs would far exceed the cars value and I shouldnt bother with the car (since my insurance and the nature of the accident wouldnt cover for the repairs). I asked them what the estimate was and the perceived value of the car out of curiosity, and received an extremely condescending response, as if Id asked the worlds dumbest question. Not to mention, the mechanic outright stated he didnt KNOW the perceived value or have an estimate of repairs - I get having an idea of what things might come to, but at least lead in with that. I also asked about possible options for proceeding from there, and if he had any recommendations, as Im pretty new to these sorts of situations - again, I was spoken down to, since apparently, asking for information and advice is just the worlds biggest bother when youre in a customer service-oriented profession. I then asked if the car was at least still driveable, so I could take it home and then proceed from there - he didnt even know or bother to find out before calling me back in the first place. Turned out, it is still driveable after all, at least for now, though he kept insisting I just not bother the whole time I was there picking it up, or that I just fix it myself. Additionally, while I was initially told over the phone that Id be charged a tow fee and two days worth of storage, which I was fine with - since the car was there only from roughly 10 PM Saturday to 4/5 PM that following Monday - when I got there in person, I was charged for THREE days worth of storage, on which he wouldnt back down. Ive had far more pleasant experiences with various other mechanics in the past, and while I understand sometimes it is better to just cut your losses, I felt like the mechanic at Tona just couldnt be bothered actually doing any sort of research on the matter without prodding - and even then, only grudgingly so. He seemed more interested in being dismissive and snapping at people than being remotely helpful, like he didnt have time to answer questions or do basic inspections. Having worked customer service before, myself, I could understand frustration if the customer were being rude and disrespectful towards them, but I was simply asking questions - Id like to believe my tone was neutral and courteous, and I certainly didnt ask them to do anything they couldnt do. I just requested information and advice, and in no way did my treatment of them warrant such rudeness. And while bad news can oftentimes be inevitable when taking your car to a mechanic - especially following an accident - the way in which its delivered can make a world of difference. Being sympathetic goes a long way. Treating your customers like theyre stupid and insignificant does not. Additionally, suddenly tacking on a charge for an extra day of storage after being quoted less over the phone is extremely shady and dishonest. In summary - Id say, take your business elsewhere. They may do fine work - I wouldnt know, and Ive no desire to after this experience - but plenty of other mechanics in the area do fine work, as well, and exhibit far better attitudes towards their customers.

Damien Snow

Wrecked my truck they had it fixed while in a week

Karen Sumner White

Our family mechanic for decades.

Rosa Langevin

Very honest and helpful.